Customer Care Number for “First Bank”: Get the Right Contact, Fast

“First Bank” is a common name used by several unrelated institutions worldwide. To save you time and prevent misdials, this guide pinpoints the correct customer care numbers and official channels for three of the most frequently searched institutions: FirstBank Nigeria (First Bank of Nigeria Ltd.), FirstBank (United States, efirstbank.com), and FirstBank Puerto Rico (firstbankpr.com). Each section includes exact phone numbers, websites, and practical tips to help you get issues resolved quickly.

Always verify the institution that holds your account before dialing. If you are unsure which “First Bank” you use, check your last statement or debit card for the logo and web address, then match it with the details below.

FirstBank Nigeria (First Bank of Nigeria Ltd.) — Customer Care

Founded in 1894, FirstBank Nigeria is one of Africa’s oldest and largest banks, with a nationwide network and millions of retail and corporate customers. The bank’s 24/7 contact center is branded “FirstContact,” designed to handle card issues, transfers, mobile banking, and dispute resolution around the clock.

Primary customer care number (Nigeria): 0700-FIRSTCONTACT, which maps to 0700-34778-2668228. This line is available 24/7. For official support via the web, visit https://www.firstbanknigeria.com and use the Contact Us page for secure messaging. You can also email [email protected] for non-urgent matters. Headquarters (for correspondence and escalations): Samuel Asabia House, 35 Marina, Lagos, Nigeria.

When to Call and What You’ll Need (Nigeria)

Call immediately to block a lost or stolen card, report unauthorized transactions, or if your mobile/online banking is locked. For faster service, have your account number, the phone number linked to your profile, and details of your last 2–3 transactions ready. FirstContact will verify identity and can place instant blocks on cards and channels.

For transfers and digital banking issues, it helps to know your device model, the FirstMobile app version, and any on-screen error codes. If your issue relates to regulatory data (e.g., BVN), note that Nigeria’s Bank Verification Number system was introduced in 2014 and remains mandatory for most services—keep your BVN handy but never disclose one-time passwords (OTPs) to anyone.

FirstBank (United States — efirstbank.com) — Customer Care

FirstBank (commonly branded “FirstBank”) in the United States is headquartered in Lakewood, Colorado, and operates across Colorado, Arizona, and California. It offers 24-hour telephone banking and customer service for cards, online banking, and account support.

Primary customer care number (U.S.): 1-800-964-3444. This number supports 24/7 assistance for urgent issues such as debit card holds, fraud alerts, and account access. Official website: https://www.efirstbank.com. Headquarters address: 12345 W. Colfax Ave., Lakewood, CO 80215. For secure messages or live help, log in to Online Banking via efirstbank.com and use the secure message center or chat (availability may vary by time of day).

Common Needs and Security Tips (U.S.)

If your debit card is lost or you see suspicious activity, call 1-800-964-3444 immediately—agents can disable the card, review pending authorizations, and guide you through dispute filings. If you are locked out of online banking, have your username and recent transaction details ready to speed identity verification.

To avoid fraud, do not share full card numbers, PINs, or one-time passcodes received by text or email. FirstBank representatives may verify your identity but will never ask you to read back an OTP or to transfer funds to “secure” accounts. Use only the phone number listed on efirstbank.com or your card.

FirstBank Puerto Rico (firstbankpr.com) — Customer Care

FirstBank Puerto Rico (NYSE: FBP) serves individuals and businesses across Puerto Rico and certain U.S. mainland markets. Its TeleBanco service provides phone support for day-to-day banking, cards, and digital access issues, with bilingual representatives.

Primary customer care number (Puerto Rico): 1-866-695-2511 (TeleBanco). Official website: https://www.firstbankpr.com. For secure assistance, log in to Digital Banking via firstbankpr.com to send a message or start a chat session when available. If you are calling from outside the U.S. and Puerto Rico, check the Contact section on the website for international dialing options and current hours.

Bilingual Support and Practical Notes (Puerto Rico)

TeleBanco support is available in Spanish and English. When calling about card disputes or travel notifications, have your customer number, card’s last four digits, and recent transaction history on hand. If your card is compromised, request an immediate block and a reissue; representatives can confirm delivery timelines and replacement fees based on your card type.

For branch-specific services (e.g., certified checks, loan documents, or safe deposit boxes), use the branch locator on firstbankpr.com to confirm addresses and hours before visiting. Holiday schedules in Puerto Rico can differ from the U.S. mainland; checking online can prevent unnecessary trips.

Verify You’ve Got the Right “First Bank” and Avoid Scams

Because many banks share the “First Bank” name, always cross-check the phone number against the institution’s official website or your physical statement. Be wary of numbers found only on social media posts or search engine ads. Caller ID can be spoofed; if you receive an unsolicited call about “suspicious activity,” hang up and dial the official number listed here or on your card.

Legitimate bank staff will never ask for your full PIN, full card number, or one-time passcodes sent to you by SMS or email. If in doubt, request a case/ticket number, end the call, and redial using the official number from the bank’s site. Keep records of call time, agent name (or ID), and any case reference for follow-ups.

Quick Reference: The Right “First Bank” at a Glance

Use this short list to match your bank quickly. If your card or statement shows a different web address, use that site’s Contact page instead.

• FirstBank Nigeria (First Bank of Nigeria Ltd.) — Phone: 0700-FIRSTCONTACT (0700-34778-2668228). Website: https://www.firstbanknigeria.com. HQ: Samuel Asabia House, 35 Marina, Lagos.
• FirstBank (United States) — Phone: 1-800-964-3444. Website: https://www.efirstbank.com. HQ: 12345 W. Colfax Ave., Lakewood, CO 80215.
• FirstBank Puerto Rico — Phone: 1-866-695-2511 (TeleBanco). Website: https://www.firstbankpr.com. Use the site’s Contact/Help section for international dialing options and current hours.

If you still aren’t sure which “First Bank” you use, open your mobile banking app or check the URL printed on your debit card. Then confirm the customer care number on the bank’s official website before calling.

What is the 1 800 number for First Bank?

You may call 1-800-964-3444, or visit your local branch for assistance. Transaction and Notification Alerts: Online Banking also provides the ability for customers to enroll and receive account activity information by email or text message.

Is First Financial Bank customer service 24 hours?

How do I contact client support? You can call our Client First Center at 877.322. 9530, Monday – Friday 8:00am –8:00pm EST, Saturday 8:00am – 5:00pm EST. Automated account access is available 24/7.

How do I talk to First Bank customer care?

By calling First Contact on 0700FIRSTCONTACT 02014485500, +234 807 019 4190, +234 708 062 5000, 0700-FIRSTCONTACT. 35 Marina. In person by speaking to any of our customer service staff at our branches.

What is the phone number for Bank First 24 hour?

Questions? Contact a customer service representative at your nearest location or call (920) 652-3100.