du Customer Care Numbers: Complete, Up-to-Date Contact Guide

du (Emirates Integrated Telecommunications Company PJSC) has operated nationwide customer support since it launched consumer services in 2007. Whether you need help with mobile, home internet/TV, eSIM, billing, or roaming, the company maintains multiple 24/7 contact routes for both consumers and business customers.

This guide summarizes the most reliable du customer care numbers and digital channels, explains when to use each one, and offers practical tips for faster resolution. Where applicable, we note calling charges, availability, and what you should have on hand for verification.

Essential du Customer Care Numbers (UAE and Abroad)

The quickest way to reach a live agent is by phone. du operates a short code inside the UAE, a toll-free line for non-du callers, and an international number for travelers. A verified WhatsApp channel complements these lines, offering chat-based support and documents exchange.

• 155 — Free from any du mobile within the UAE. 24/7 IVR and agents for mobile, Home Wireless/Fiber, TV, billing, roaming, and number portability (MNP).
• 800 155 — Toll-free when calling from any UAE landline or non-du mobile. Ideal if your du SIM is unavailable or not working.
• +971 55 567 8155 — From outside the UAE. Standard international call charges apply from your provider. Available 24/7 for roaming, SIM/eSIM, and general account issues.
• WhatsApp (Verified): +971 58 800 1555 — Secure chat for plan changes, add-ons, bill copies, roaming activation, and basic troubleshooting. Expect automated prompts followed by an agent when needed.

Always verify you are contacting the official du channels. The authoritative contact page and live chat are accessible at https://www.du.ae. For in-app support, use the “My du” app available on the Apple App Store and Google Play.

What Issues Each Contact Solves Fastest

Phone support (155 or 800 155) is best for time-sensitive problems that may require identity verification or real-time line checks: network outages, SIM swap/eSIM QR re-issue, line suspension for loss/theft, failed top-ups, or account access problems. If you are roaming, call +971 55 567 8155 from any phone to troubleshoot connectivity, Preferred Roaming Partners, or accidental data usage.

WhatsApp at +971 58 800 1555 is efficient for non-urgent requests: bill copies, add-on activation (roaming packs, data boosts), plan migrations, and appointment booking. It’s also a good channel to submit screenshots of error messages or speed test results before a technical callback. For business accounts, callers can still use 155/800 155 and select the Business route in the IVR; enterprise customers with an assigned account manager should use their direct contact for contract changes and multi-line provisioning.

IVR Navigation Tips When You Call 155 or 800 155

du’s IVR menu is updated periodically, but the initial flow typically offers language selection (Arabic/English) and then splits into Mobile, Home (Broadband/TV), Billing/Payments, and Roaming. If your issue is billing-related, have your Emirates ID or account number ready; for mobile line issues, keep your SIM ICCID (printed on the SIM card) handy if available.

If you’re calling about a technical fault, start the call from the affected line or be ready to provide an alternate contact number for callbacks. For faster agent routing, listen for keywords like “technical support,” “billing,” “roaming,” or “suspension/loss.” If the IVR offers an SMS self-service link for quick fixes (APN settings, roaming activation), use it—completing those steps often reduces hold time and avoids a second call.

WhatsApp, Live Chat, and the “My du” App

On WhatsApp (+971 58 800 1555), you will be greeted by an automated assistant that can fetch bill summaries, verify add-on eligibility, and submit trouble tickets. Attachments (e.g., ID front/back, speed test results) can be shared securely in-chat when an agent requests them. Keep messages concise and include your mobile or account number early for faster lookup.

On du.ae, Live Chat is available via the Support or Contact pages. It’s useful when you are on Wi‑Fi and need to copy/paste details from emails or invoices. In the “My du” app, go to Support to raise or track a case, review usage, settle bills by card or Apple/Google Pay, and manage eSIM transfers for compatible devices.

In-Store Help and What to Bring

For SIM replacement, ownership change, or Emirates ID re-verification (mandatory under UAE telecom regulations), you may need to visit a du store. Use the official store locator at https://www.du.ae/store-locator to find the nearest branch and its current hours. Most mall outlets open daily, with extended evening hours; government service centers typically follow daytime schedules—always check the locator for exact timings before traveling.

• Bring original Emirates ID (mandatory for new lines, re-verification, SIM swap, ownership change). For visitors: passport and valid UAE entry permit/visa.
• For business lines: trade license copy, establishment card (if applicable), authorization letter on company letterhead, plus the authorized person’s Emirates ID.

Some services (e.g., number portability from another operator, converting physical SIM to eSIM for certain devices, or resolving complex billing disputes) are often faster in person because biometric and document checks can be completed on the spot. You can also book appointments via the app or website during peak seasons to minimize waiting time.

Charges, Languages, and Accessibility

Calls to 155 from a du mobile are free within the UAE. Calls to 800 155 are toll-free from UAE numbers. International calls to +971 55 567 8155 are charged by your current provider at their applicable international rates. WhatsApp messaging to the verified number is free over data/Wi‑Fi, subject to your internet plan.

Support is typically available in Arabic and English. Agents can often accommodate common regional languages for basic queries, but for complex account actions, expect Arabic/English. If you are hearing-impaired or prefer text, WhatsApp and website chat are the most accessible channels for full-service assistance.

Security and Verification: Protect Your Line

du will never ask you to share one-time passwords (OTP) received via SMS for actions you did not initiate, nor request your full card PIN or online banking credentials. During legitimate support, expect verification questions (date of birth, last recharge amount/date, or Emirates ID digits) before any sensitive changes (SIM swap, suspension, plan migration) are processed.

If you suspect a phishing attempt—unsolicited calls claiming bill refunds, prize draws, or “urgent SIM reactivation”—hang up and contact du directly at 155 or 800 155. You can also forward suspicious SMS to du via their official channels and request a security review or line note.

Quick Troubleshooting Before You Call

For mobile data issues, toggle Airplane Mode for 30 seconds, then ensure the APN is set to “du” and data roaming is enabled when outside the UAE. For Home internet/TV, power-cycle the router and ONT (fiber modem) for 60 seconds, check that the LOS/Optical light is stable (fiber), and test with a direct Ethernet connection to rule out Wi‑Fi congestion.

Document what you observe: error messages, the time the issue started, locations affected, and speed test results (server, download/upload, latency). Providing these facts to du care via 155/800 155 or WhatsApp speeds up triage and reduces back-and-forth.

How to register a complaint in du?

Reporting violations and complaints
If you know of any violations or attempted violations, please email us at [email protected]. When reporting anything to us, please include: The internet protocol address used to commit the alleged violation. The date, time and time zone of the violation.

Is Etisalat customer care 24 hours number?

Telephone number (24 hours, 7 days a week For individuals From inside the UAE, free calling number 101. Our Customer Care Representative will register your complaint in our Complaint Management System under a unique reference number.

What is du known for?

Denver is best known as a major power in winter sports, in particular, skiing and ice hockey. DU has won 24 NCAA national team skiing championships (more than any other school).

What is the phone number for du reddit?

Here is a shortcut: Call 800 155.