Aritzia Customer Care: A Practical, Up-to-Date Guide (2025)

Aritzia’s Customer Care ecosystem is designed around quick digital support, clear policies, and in-boutique service. Founded in 1984 in Vancouver, Aritzia now operates 115+ boutiques across North America and serves millions of online clients annually. The information below summarizes how to get help fast, how returns and exchanges work, what to expect with shipping and refunds, and how to make the most of services like price adjustments and gift cards.

Because certain details vary by country and can change during promotions, always confirm the latest terms for your region at the official Help Center: https://www.aritzia.com/help. This page links directly to chat, contact forms, returns, shipping, and policy updates.

How to Reach Aritzia Customer Care

The fastest way to reach Aritzia is through the Help Center at https://www.aritzia.com/help. You’ll find Live Chat (when agents are available) and a “Submit a Request” form for email support. Chat is best for time-sensitive issues (address correction within minutes of ordering, price adjustment requests, stock checks); email is better for cases requiring attachments or investigation (defect claims, multi-item returns, gift card issues).

Aritzia does not publish a general customer service phone number. Expect support primarily via Live Chat and email. Boutique teams can assist with in-store purchases and basic product questions, but they do not manage online order logistics like carrier reroutes or warehouse holds. For privacy and order security, keep your order number, email used at checkout, and billing ZIP/postal code ready.

• Live Chat: Start at https://www.aritzia.com/help. Best for near-instant answers and urgent order changes right after purchase.
• Submit a Request (email): Available via the Help Center. Typical replies are sent within 1–3 business days depending on volume.
• Order Tracking: Use the tracking link in your shipping confirmation or log in to your account at https://www.aritzia.com to see real-time carrier scans.
• In-Boutique Service: Find your nearest boutique from https://www.aritzia.com/locations for exchanges, fit and styling, and returns on eligible items.

Returns, Exchanges, and Refunds

For most regions, Aritzia’s published policy offers a refund to the original form of payment if your return is shipped back or brought to a boutique within approximately 14 days of the ship or purchase date, and a merchandise credit or exchange window that typically extends to around 30 days. Exact timelines are printed on your digital receipt and shown in your order details; check your region’s terms at https://www.aritzia.com/help before you ship anything back.

Items must be in original condition: unworn, unwashed, tags attached, and with hygiene liners for swim. Certain categories are always final sale for hygiene or event reasons (for example: intimates, most bodysuits, select jewelry, and any items specifically marked “Final Sale”). Promotional events like The Archive Sale and sale items marked at deep discounts are frequently final sale—verify the badge in cart and on your receipt.

Online mail-in returns usually incur a flat return shipping fee that is deducted from your refund; the fee is disclosed during label creation. Store returns (where available in your region) are typically free. Once a return is scanned by the carrier, allow about 7–10 business days for warehouse processing. Refunds post to your bank in 3–10 business days after Aritzia issues the credit; processing times vary by card issuer. Always use the prepaid label generated through your account or guest order lookup—do not ship to a corporate or boutique address without an authorized label, or your package may be refused.

Shipping, Delivery, and Order Changes

Aritzia offers multiple delivery speeds—standard, express, and (in some regions) priority—via major carriers. Processing time is typically 1–2 business days before the carrier picks up, though high-volume periods (major sales, holidays) can extend this. Real-time delivery estimates and any “Free Standard Shipping” thresholds are shown at checkout and can change with promotions.

If you made a mistake on your shipping address, contact Customer Care immediately via Live Chat. Address edits or order cancellations are only possible before your order moves into fulfillment. After carrier pickup, Customer Care can request carrier intercepts or holds in limited scenarios, but success isn’t guaranteed. For apartment deliveries, consider enabling “signature required” or carrier access codes if offered at checkout to reduce delivery issues.

Partial shipments are common when items come from different facilities. You’ll receive separate tracking numbers and may see multiple charges that sum to your total. If tracking shows “delivered” but you can’t locate the parcel, notify Aritzia within the carrier’s claim window (often 3–7 business days from the scan) and provide a door or mailbox photo if possible; carrier investigations generally take 3–10 business days.

Sizing Support, Product Quality, and Defect Claims

For fit and fabric questions, Live Chat and boutique stylists can recommend sizes based on measurements, preferred fit (classic vs. oversized), and garment ease. Many product pages include size/fit notes and model measurements; use these alongside your own chest/waist/hip and inseam. If an item is repeatedly selling out, ask a stylist to suggest alternatives in the same fabric or silhouette to avoid return churn.

If you believe an item has a manufacturing defect, contact Customer Care with your order number, clear photos, and a brief description (where and how the defect appears, when it was first noticed, and how many wears/washes). Aritzia will review on a case-by-case basis and may offer a repair, replacement, or refund depending on condition and stock availability. Keep in mind that wear-and-tear (pilling, snags from abrasion, heat damage) is generally not considered a defect.

For high-pile knits and delicate fabrics, follow the care label precisely—hand-wash or dry clean where indicated, use a garment bag for machine wash on gentle, and dry flat to preserve shape. Mis-care can void defect claims if the issue stems from laundering outside the instructions.

Payments, Gift Cards, and Price Adjustments

Aritzia accepts major credit/debit cards and regionally supported digital wallets; options vary by country and are shown at checkout. For preorders or split shipments, authorizations may refresh as items ship, but you’ll never be charged more than the order total. If a payment fails, confirm billing address formatting and bank 3-D Secure/OTP settings, or try a different method.

Gift cards come as physical cards or eGifts and typically have no expiration in Canada and the United States. Common denominations range from $25 to $500, and you can check your balance online through the Help Center or during checkout by entering the card number and PIN. If you lose an eGift, Customer Care can often re-send it to the original email after verifying your identity and purchase details.

For most regions, Aritzia offers a one-time price adjustment on full-price items if they’re marked down within a short window (commonly 7 days) from your purchase date. Price adjustments are not offered on final sale items or major promotional events, and you’ll usually need to contact Customer Care with your order number to request it. Approval depends on current stock and the item’s exact markdown status at the time of review.

Pro Tips to Get Faster Resolutions

• Have your details ready: order number, full name, email used at checkout, and shipping ZIP/postal code. For defects, include 2–4 clear photos (front, close-up, and a shot of the care/size tag).
• Act within windows: start returns as soon as you decide, and request price adjustments as soon as you see a markdown—policies are time-bound (often 14–30 days for returns and around 7 days for price adjustments).
• Use the official label: generate your return from your account or order lookup so fees and tracking are correctly applied. Ad-hoc returns to boutiques or offices can be rejected.
• Document everything: keep the carrier receipt and tracking number. If a package is marked delivered but missing, contact Aritzia within the carrier’s claim window with a delivery photo and building access details.
• Consider store returns: returning to a boutique can save the mail-in fee and is often the fastest way to exchange sizes or fabrics on the spot.

Important Notes and Where to Verify Policies

Policies can differ by country (Canada vs. United States) and by sales event. Holiday periods sometimes extend return windows; deep-discount sales often remove them. Always verify your exact timelines on your receipt and on the Help Center: https://www.aritzia.com/help. When in doubt, ask via Live Chat—agents can see your order’s eligible options in real time and can provide the correct label or instructions.

For ethical and privacy reasons, Aritzia support will only discuss orders with the purchaser or an authorized contact. If you purchased a gift for someone, you may need to initiate the return yourself or add the recipient as an authorized contact on the case. Keep communications within official Aritzia channels; third-party “support” accounts on social platforms are not affiliated, and sharing order details with them may compromise your information.