Craftsman Customer Care Phone Number: How to Reach Support Fast

The official number and what it’s for

The direct, toll‑free Craftsman customer care phone number is 888-331-4569 (U.S. and Canada). This line is operated by Stanley Black & Decker, which owns the CRAFTSMAN brand. Typical availability is Monday through Friday during standard U.S. business hours (Eastern Time) and closed on major U.S. holidays; if you’re calling outside those times, the website is your best fallback.

Use this number for warranty questions, replacement parts, troubleshooting guidance, product registration help, and service center referrals. It’s also the right contact if a retailer can’t complete a hand‑tool exchange under the Full Lifetime Warranty or when you need to set up an in‑warranty repair for power tools or outdoor equipment.

What to have ready before you call

Having complete product details at hand dramatically shortens your call and improves the odds of a same‑day resolution. Craftsman agents will ask for identifiers to confirm eligibility and route you to the right solution (exchange, replacement part, or repair center).

• Model and type numbers: Look for labels that begin with “CM” (e.g., CMCD for drills/drivers, CME for corded tools, CMXG… for outdoor equipment). Example: CMCD700C1 is a common V20 drill/driver kit model format.
• Serial or date code and purchase date: Found on the rating plate for power tools; on a deck/engine label or under the seat for many mowers and riders; on the shaft/housing for trimmers and blowers; stamped on the handle for some hand tools.
• Proof of purchase: A store receipt or digital invoice speeds warranty validation. If unavailable for lifetime hand tools, be ready to describe when and where you acquired the tool.
• Photos or short videos (if applicable): Clear images of the defect or the rating label can let the agent approve a replacement without a service visit.
• Your shipping address and a daytime phone number: Useful if a no‑charge replacement or part shipment is authorized.
• Retailer details: Where the item was purchased (e.g., Lowe’s, Ace, online) helps determine the simplest exchange path.

If you have multiple items, organize them by category (hand tools, mechanics tools, power tools, outdoor equipment) and note each model number on a single page. This lets agents open one case and document all affected SKUs efficiently.

Warranty coverage: what the phone team can resolve

Hand tools and mechanics tools commonly carry a Full Lifetime Warranty. In practice, many retailers that sell CRAFTSMAN will exchange eligible hand tools on the spot without a receipt. If a store can’t complete the swap—or if your item isn’t stocked locally—call 888-331-4569 and an agent can authorize a direct replacement or advise on next steps.

Power tools (corded and cordless) and outdoor power equipment generally have limited warranties with defined terms. Coverage length varies by product line and component (tool, battery, charger, engine). The phone team can verify the specific term for your model, register your product, and schedule in‑warranty repairs at an authorized service center when needed.

If you’re unsure whether an issue is covered (for example, wear‑and‑tear vs. manufacturing defect), describe the symptom and when it started. Agents can often triage over the phone and, when appropriate, ship a replacement part or route you directly to a nearby service facility to minimize downtime.

Alternatives to calling: web, retailers, and service centers

For non‑urgent needs, start at craftsman.com. Under Support, you can register products, download manuals, search FAQs, and locate parts and service. Web requests are convenient if you need to upload images or prefer written confirmation; typical replies arrive within standard business days, depending on volume.

For hand‑tool warranty exchanges, many customers find the fastest route is in‑store at participating retailers that sell CRAFTSMAN, such as Lowe’s or Ace Hardware. Bring the defective tool and your ID; most stores will handle a like‑for‑like exchange if the item is stocked. Check your local store’s hours and policies at lowes.com or your retailer’s website before you drive.

When a repair is required (for example, a mower engine or a power tool under limited warranty), customer care can point you to an authorized service center. You’ll typically need the model number and proof of purchase to open a repair ticket. Having photos of the rating plate and issue can help the center pre‑stage parts and shorten turnaround time.

Practical tips for faster resolutions and escalations

Call early in the day (Eastern Time) to minimize hold times, and consider speakerphone so you can read labels while you talk. If you’re discussing multiple items, ask the agent to assign a single case number and list all models under it; this reduces back‑and‑forth and makes follow‑ups easier. At the end of the call, request a summary by email with your case number and any promised actions.

• Ask whether your issue qualifies for a no‑charge replacement vs. repair, and whether shipping is covered. Clarify if you’ll receive a prepaid return label for any items that need to be sent in.
• If a part is on backorder, request an estimated ship date and whether an alternative SKU can be substituted. Keep your tracking number once it’s available.
• Never mail tools to any address without an RMA or written instruction from customer care; unauthorized returns can be lost or refused.
• For accessibility or language assistance, mention your preference at the start of the call; agents can often accommodate or transfer appropriately.

For corporate correspondence (not product returns), the parent company’s headquarters is: Stanley Black & Decker, 1000 Stanley Drive, New Britain, CT 06053, USA. Corporate information and brand portfolio details are available at stanleyblackanddecker.com, while product support lives at craftsman.com. Again, do not ship tools to corporate addresses unless explicitly instructed by customer care.

Keep your receipts and digital confirmations together with your case number. If your issue lingers beyond the timeframe provided by the agent, call 888-331-4569 with that case number handy and ask for a status check or a supervisor review. Staying organized is the quickest path to a warranty‑backed solution.

Quick reference

Primary phone: 888-331-4569 (toll‑free, U.S. and Canada). Best for warranty validation, exchanges when a store can’t assist, repairs, parts, and registration help.

Web support: craftsman.com (see Support for manuals, registration, parts, FAQs, and contact options). Retail exchanges: check your local participating retailer (e.g., Lowe’s at lowes.com) for hand‑tool lifetime warranty swaps.