ComEd Customer Care Phone Number: How to Reach the Right Help Fast

Commonwealth Edison (ComEd) serves roughly 4 million residential and business accounts across about 11,400 square miles in northern Illinois, including the City of Chicago and the surrounding collar counties. Whether you need to report an outage, start or stop service, resolve a billing issue, or get payment assistance, calling the correct number and being prepared will save you time.

The primary ComEd customer care phone number is 1-800-334-7661 (that’s 1-800-EDISON-1). This line supports account questions, billing, start/stop/move service, and outage reporting. For Spanish-speaking customers, ComEd provides dedicated support at 1-800-95-LUCES (1-800-955-8237). Outage and emergency reporting are available 24/7; live-agent hours for general account services are typically weekday business hours (check current hours at ComEd.com/ContactUs).

The Right Number for Your Need

Use 1-800-334-7661 for almost every situation: reporting a power outage, downed lines, billing questions, payment arrangements, or starting/stopping service. The automated system can authenticate you quickly and route you to the correct team; saying “outage,” “billing,” or “move service” at the prompt helps you skip menus.

Spanish-language support is available at 1-800-95-LUCES (1-800-955-8237). For customers who prefer text, ComEd also operates a texting service for outages—once your mobile number is linked to your account, you can report and check status by SMS.

• Main customer care and outage line (24/7 outage reporting): 1-800-334-7661 (1-800-EDISON-1)
• Spanish-language customer care: 1-800-95-LUCES (1-800-955-8237)
• Text to report/check outages: text OUT or STAT to 26633 (COMED); text HELP for commands
• Hearing/speech assistance: dial 711 to use the Illinois Relay Service and ask to connect to 1-800-334-7661
• Website for self-service and outage map: ComEd.com (Outage Center: ComEd.com/OutageCenter; Account: ComEd.com/MyAccount)

Hours, Response Times, and What to Expect

Outage and safety calls are taken around the clock, 365 days a year. During major weather events, hold times can increase substantially; use the outage text service (26633) or the online Outage Center to log a report and obtain an estimated restoration time while you wait. For routine account matters, call during weekday business hours to reach a live agent faster.

When you call, the interactive voice response (IVR) will usually identify your account by caller ID or by asking for your account number, service address, or the phone number on the account. You may be asked to confirm the last four digits of a government ID (or EIN for businesses) for security. For outage calls, be ready to provide the specific location, visible damage (if any), and whether anyone relies on life-support equipment at the premises.

What to Have Ready Before You Call

Having the right information on hand speeds resolution and reduces back-and-forth. It also helps agents create accurate tickets and avoid repeat calls. Keep recent bills or screenshots available if you’re calling about charges, rates, or payments.

For moves or new service, allow enough lead time—field work or meter access can require multiple business days. If someone at the address depends on electrically powered medical equipment, tell the agent immediately so ComEd can prioritize safety and communications.

• Your ComEd account number (printed on your bill) and service address
• A callback phone number and email on file (ensure they’re up to date)
• For outages: when the power went out, what you observed (sparks, tree on line), and whether neighbors are also out
• For billing: dates/amounts of recent payments, banking or card details used, and any payment confirmation numbers
• For start/stop/move: service start/stop dates, landlord or property manager contact if applicable, and access details for meters/panels
• For business accounts: tax ID (EIN), legal entity name, and site contact for field access

Alternatives to Calling

Many common requests are faster online. Sign in at ComEd.com/MyAccount to view and pay bills, set up AutoPay, enroll in Budget Billing, start/stop/move service, and track usage by day or hour. Online forms route directly to the right team and often bypass phone queues.

To report or track outages without calling, use ComEd.com/OutageCenter to view the live outage map, see estimated restoration times, and receive status updates. If your mobile number is linked, text OUT to 26633 to open an outage ticket and STAT for updates—especially useful during storms when call volumes are high.

Customers who prefer in-person payments can use authorized payment locations listed on ComEd.com under “Ways to Pay.” Always verify a location on the official site to avoid third-party fees or scams.

Billing, Payment, and Assistance

You can pay by phone through the automated system at 1-800-334-7661, online at ComEd.com/MyAccount, by bank bill-pay, or at authorized agents. Keep confirmation numbers for any payments. If you need extra time, ask about payment arrangements before your due date—eligibility varies based on your account status and payment history.

Income-qualified customers may be eligible for energy assistance through programs such as LIHEAP (state-administered). In Illinois, you can get LIHEAP information at 1-877-411-9276 (1-877-411-WARM) or through your local community action agency. ComEd also periodically offers bill-assistance funds and energy efficiency incentives; check ComEd.com under “Help Paying Your Bill” and “Save with ComEd” for current offerings.

For predictable monthly expenses, Budget Billing averages seasonal highs and lows into a more stable payment. You can enroll or cancel online. If you see a deposit on your account, ask about the conditions for its return; deposits are commonly reviewed after a period of on-time payments per Illinois utility regulations.

Safety and Emergencies

If you see a downed or sparking power line, stay at least 30 feet away, keep others clear, and call 911 first. Then notify ComEd at 1-800-334-7661. Never attempt to move a downed line or anything in contact with it, including vehicles or fences.

If you smell gas, evacuate immediately and call your gas utility’s emergency line from a safe location—do not use phones or switches inside the building. In the Chicago area, Peoples Gas emergency: 866-556-6002; in much of suburban northern Illinois, Nicor Gas emergency: 888-642-6748. After you’re safe, you can inform ComEd if electric equipment is affected.

Customers who rely on electrically powered medical equipment should inform ComEd so their account is flagged for priority communications during outages. Keep backup power or relocation plans ready, especially during severe weather seasons.

About ComEd

Founded in 1907, Commonwealth Edison is a subsidiary of Exelon and one of the largest electric distribution utilities in the United States by customers served. ComEd reports high service availability each year and invests in grid modernization to improve reliability and support more rooftop solar, electric vehicles, and smart devices on the system.

Staying connected through verified ComEd channels—phone (1-800-334-7661), Spanish line (1-800-95-LUCES), text (26633), and ComEd.com—ensures faster service and protects you from scams. ComEd will never demand payment via gift cards or wire transfers; if in doubt, hang up and call the official number above.