ComEd Customer Care: A Practical, In-Depth Guide

How to Reach ComEd Customer Care

ComEd serves more than 4 million residential and business customers across Chicago and Northern Illinois. For the fastest help, start at comed.com and sign in to My Account for billing, service requests, and outage reporting. The 24/7 Outage Center and real-time outage map are at comed.com/outagemap, and the free ComEd mobile app (iOS/Android) supports reporting outages, tracking restoration times, and bill payments.

Residential Customer Care is available by phone at 1-800-334-7661 (1-800-EDISON-1). Spanish-speaking support is available at 1-800-955-8237 (1-800-95-LUCES). For life-threatening hazards (downed live wires, smoke, fire), call 911 first, then notify ComEd. You can also enroll in outage text alerts by texting OUT to 26633 (COMED); text STAT to 26633 for status updates and STOP to end messages. If you plan to dig, call 811 at least a few business days beforehand to have utilities marked.

• Residential support and outages (24/7): 1-800-334-7661; Spanish: 1-800-955-8237
• Website and self-service: comed.com; outage map: comed.com/outagemap; mobile app: “ComEd”
• Texting (standard messaging rates apply): OUT, STAT, STOP to 26633 (COMED)
• Emergencies: 911; Call Before You Dig: 811
• Corporate mailing/correspondence (not a walk-in payment center): 10 S. Dearborn St., Chicago, IL 60603

Starting, Stopping, or Transferring Service

Most service changes can be scheduled online via comed.com/MyAccount. Have a government-issued ID, service address, service start/stop dates, and contact information ready. If you’re moving, plan for at least 1–3 business days; during peak move seasons (May–September), allow extra lead time. Landlords and property managers can use ComEd’s property management tools to manage multiple addresses and avoid unnecessary disconnections between tenants.

If a deposit is required, it’s typically based on usage history and credit. New construction or meter work may require access appointments; ensure any panels are code-compliant and that the service location is accessible. For commercial accounts, be prepared to provide business legal name, FEIN, and load characteristics if you have specialized equipment or higher-than-normal demand.

Billing, Payments, and Practical Money-Saving Options

ComEd offers online payments, AutoPay, paperless billing, pay-by-app, and in-person payment through authorized agents. To avoid processing delays or third‑party fees, start from comed.com/Pay to see all options. If you pay by mail, use the return envelope and payment stub from your bill; for in‑person cash payments, always use authorized locations listed on the ComEd website to ensure same-day posting and receipt validation.

If you fall behind, log in to set up a payment arrangement before the due date to avoid collection activity. Budget Billing can smooth seasonal spikes by averaging usage over time. Watch for municipal aggregation or alternative electricity supply offers; always compare their prices and terms with ComEd’s “Price to Compare” posted at comed.com/Rates.

• Pay online/app: comed.com/MyAccount; enroll in AutoPay and paperless to reduce missed payments
• Pay by mail: use the bill’s return envelope and stub; avoid mailing cash
• Pay in person: find authorized agents via comed.com/Pay; keep your receipt
• Payment arrangements and Budget Billing: request via My Account before the due date
• Compare supply offers: review ComEd’s current Price to Compare at comed.com/Rates

Outages, Reliability, and Safety

Report outages immediately via the app, comed.com/outagemap, or by calling 1-800-334-7661. Provide details such as visible damage, tree limbs on lines, or equipment noises. Estimated restoration times depend on the cause and extent; during major storms, ComEd posts regional restoration targets and crew status updates on the outage map and via text alerts. Keep your mobile number and email current in My Account to receive proactive notifications.

Stay at least 20 feet away from downed lines, treat all wires as energized, and keep others clear. If you rely on life-sustaining electrical equipment, discuss contingency plans with your medical provider and consider enrolling in ComEd’s critical-care or medical needs notifications through My Account. For any activity that disturbs soil, call 811 in advance—utility locating is required by law and helps prevent dangerous and costly strikes.

Financial Assistance and Consumer Protections

State and federal assistance programs such as LIHEAP and PIPP are available to eligible households. In Illinois, apply through Help Illinois Families at HelpIllinoisFamilies.com; application windows and prioritization (seniors, households with young children, or those facing imminent disconnection) can vary by year and funding cycle. You’ll typically need identification, proof of residence, income documentation, and your utility account number.

ComEd also administers bill-assistance options funded through charitable and corporate contributions. Visit comed.com/CARE for current programs, which may include help for active-duty military/veteran families, customers with documented hardships, and nonprofit organizations. Combine these with energy efficiency rebates at comed.com/WaysToSave to permanently reduce usage through measures like smart thermostats, weatherization, and high‑efficiency appliances.

Understanding Delivery vs. Supply Charges

Your ComEd bill separates delivery (ComEd) and supply (your electricity supplier). ComEd is your regulated delivery utility; rates and fees for delivery are approved by the Illinois Commerce Commission. You may choose an alternative retail electric supplier (ARES) for supply, or default to ComEd’s supply service. The supply price can be fixed or variable depending on your supplier agreement.

Always review the “Price to Compare” at comed.com/Rates before signing with an ARES. If you’re part of a municipal aggregation, you can usually opt out; check your municipality’s notices for deadlines and procedures. To revert to ComEd supply, contact your supplier first to avoid early termination fees, then confirm your status in ComEd’s My Account.

Escalations, Disputes, and Accessibility

If you have a billing or service dispute, start with ComEd Customer Care at 1-800-334-7661 and document dates, names, and case numbers. If the issue remains unresolved, you can seek help from the Illinois Commerce Commission (ICC) Consumer Services Division at icc.illinois.gov/complaints. Provide copies of bills, correspondence, and any payment receipts to expedite review.

ComEd provides Spanish-language support at 1-800-955-8237 and supports relay calls via 711 for customers who are deaf, hard of hearing, or speech disabled. To request accessible communications or to add an authorized user to discuss your account, update preferences and permissions in comed.com/MyAccount. For civic and community partners assisting clients, ComEd’s community outreach team publishes program updates and event schedules at comed.com/Community.

Quick Reference

Website: comed.com | Outage Map: comed.com/outagemap | Residential Care: 1-800-334-7661 | Spanish: 1-800-955-8237 | Text: 26633 (COMED) | Emergencies: 911 | Call Before You Dig: 811 | Assistance: HelpIllinoisFamilies.com, comed.com/CARE | Rates: comed.com/Rates