CLEAR Customer Care Phone Number: How to Reach Live Support and Get Issues Resolved Fast

The Official CLEAR Customer Care Phone Number

The direct, toll‑free number for CLEAR Member Care in the United States is 1‑855‑CLEARME, which is 1‑855‑253‑2763. This is the primary line for assistance with CLEAR Plus membership questions, billing, airport lane access issues, and account verification. Calls from U.S. and Canada are typically toll‑free; international callers can usually reach the line via VoIP services that support U.S. toll‑free numbers.

When the automated system answers, be prepared to select from menu options related to membership, billing, airport assistance, or technical/account access. For urgent, time‑sensitive travel issues at the airport (for example, an unexpected verification failure), the phone line can coordinate with on‑site CLEAR Ambassadors, but if you are already airside, speaking to an Ambassador in person is often faster.

When to Call and What Issues They Handle

Call 1‑855‑253‑2763 if you need help with account lockouts, trouble enrolling or verifying your identity, billing questions (charges, renewals, refunds), cancellations, adding or removing family members, or resolving mismatched name/date‑of‑birth information. CLEAR can also advise on linking CLEAR Plus with TSA PreCheck to ensure you consistently use the dedicated CLEAR lane plus TSA PreCheck screening where available.

For travelers standing in an airport line, phone support can assist with real‑time troubleshooting—especially if your membership shows as active but a lane Ambassador cannot pull up your profile. If you are planning ahead (for example, canceling before the next annual renewal or updating payment details), calling outside peak travel hours tends to reduce wait times and gives you space to verify every change on the call.

Hours, Wait Times, and Best Times to Reach an Agent

CLEAR’s Member Care operates extended daily hours that cover early morning and late evening U.S. travel periods. Exact hours can change during holidays and peak travel seasons; the most current schedule is posted in the Help Center at https://support.clearme.com. If you are calling close to a major holiday (Thanksgiving, Christmas, New Year’s) or on Monday mornings, expect heavier volume.

In practice, many travelers report the shortest waits between Tuesday and Thursday, roughly mid‑morning to early afternoon U.S. Eastern Time. If you cannot wait on hold, consider using the Help Center request form or email; you can reference your emailed case number when you later call back to speed up resolution.

What to Have Ready Before You Dial

Having complete, accurate information will help CLEAR resolve your issue in one call. At minimum, have your full name as it appears on your government ID, your date of birth, the email tied to your CLEAR account, the mobile number you used during enrollment, and the last four digits of the card on file (if the issue is billing‑related). If you opened a prior support ticket, keep that case number handy.

When calling from an airport regarding a same‑day departure, note your departure airport, airline, and flight number. If you are sorting out family accounts, be ready with each person’s details and the email/phone associated with each profile. CLEAR will never ask for your full Social Security number or your full payment card number—only limited digits to confirm identity. If anyone asks for full SSN or your complete card number, hang up and call 1‑855‑253‑2763 directly.

• Identity details: legal name (matching your ID), date of birth, and the email and phone on your CLEAR account
• Billing details: last four digits of the payment card and the next renewal date (from your email receipt)
• Travel details (if urgent): airport, airline, flight number, and time (24‑hour format helps avoid confusion)
• Account specifics: your CLEAR Member ID (if available) and any prior case/ticket numbers from email

Billing, Pricing, and Cancellation by Phone

As of 2025, CLEAR Plus standard pricing is $189 per year. Adding adult family members (ages 18+) typically costs $99 each per year, and children under 18 can use the lane when accompanied by a CLEAR Plus member at no additional charge. Promotional pricing is sometimes available via airline loyalty programs and certain credit cards; for example, some U.S. American Express cards offer up to $189 in annual CLEAR Plus statement credits. Always confirm the current offer terms with your card issuer or airline program.

You can cancel your membership by calling 1‑855‑253‑2763 or through the Help Center. If you were recently renewed and did not intend to continue, ask the representative about refund options based on CLEAR’s current Terms. Policies can vary by jurisdiction and promotional plan; documenting your request number and the agent’s name and time of call helps if you need to follow up. After cancellation, you should receive a confirmation email within minutes—if you do not, request it while still on the line.

Alternatives to Calling: Email, Web, and On‑Site Support

If you prefer not to call, you can contact CLEAR through the Help Center at https://support.clearme.com, where you can submit a request and receive a case number by email. For general membership questions (not urgent airport issues), this channel is often efficient and provides a written record. You can also manage many tasks—updating payment methods, reviewing renewal dates, and managing family members—by signing in at https://www.clearme.com.

Email support is available at [email protected]. When emailing, include only the necessary details: full name, date of birth, the email on your account, a concise description of the issue, and any relevant screenshots (excluding sensitive card data). If you are at an airport, CLEAR Ambassadors stationed at the lane can often resolve verification or profile‑lookup problems more quickly than remote support because they can re‑scan your biometrics on the spot.

At the Airport: When to Ask On‑Site vs. Phone Support

CLEAR operates lanes at 50+ U.S. airports and select stadiums/venues. If you are standing at a CLEAR pod and your profile is not pulling up, ask the Ambassador to re‑scan and check your account status. Many issues—like a recent name change after a passport renewal—can be fixed in minutes on‑site. If the Ambassador indicates a backend account problem (for example, billing status mis‑sync), they may direct you to call 1‑855‑253‑2763 while they coordinate.

For travelers who also have TSA PreCheck, ensure your airline reservation’s Known Traveler Number (KTN) and your frequent flyer profile match your government ID exactly. CLEAR and TSA PreCheck are separate programs; a mismatch in your airline profile can cause you to miss the PreCheck designation on your boarding pass even if your CLEAR membership is active. Phone support can help you confirm CLEAR status, but airline profile corrections must be done with the airline.

Quick Reference and Proven Tips

Keep this snapshot handy when you need fast answers. It consolidates the essentials you are most likely to need within a minute or two of searching your inbox at the airport.

• Official phone number: 1‑855‑CLEARME (1‑855‑253‑2763)
• Primary website: https://www.clearme.com; Help Center: https://support.clearme.com
• Standard pricing (2025): CLEAR Plus $189/year; adult family add‑on $99/year; kids under 18 free with a member
• Coverage: CLEAR lanes at 50+ U.S. airports (plus select stadiums/venues); availability varies by terminal
• Best practice before calling: verify your name/DOB match your ID and the email/phone on your CLEAR profile
• Security note: CLEAR support will not ask for your full SSN or full credit card number over the phone
• Cancellation: call or submit via Help Center; request a confirmation email and a case number while on the line
• Travel day tip: if already at the pod, speak to a CLEAR Ambassador first; call only if the profile issue persists

Bottom Line: Use the Phone for Time‑Sensitive or Complex Issues

For urgent travel hiccups, billing corrections, or identity verification problems, calling 1‑855‑253‑2763 is the fastest way to reach CLEAR and get a definitive answer. Have your core details ready, ask for a case number, and request an email confirmation of any change made during the call. If you are not in a rush, the Help Center and email support provide a convenient, documented path to resolution.

Given frequent travel peaks and policy updates, it’s smart to check posted hours at https://support.clearme.com before you dial. A 2‑minute prep—confirming your account email/phone, renewal date, and card last four digits—can reduce a 20‑minute back‑and‑forth to a single 5‑minute call.