Citibank India Customer Care Number: How to Reach the Right Support, Fast

If you need Citibank India customer care, the primary number to call is 1860 210 2484. This “CitiPhone” line is available across India, operates 24×7 for card-related emergencies (loss, fraud, OTP issues), and is the fastest way to get a block placed or a dispute recorded. Standard call charges apply; the number is not toll-free.

For customers calling from outside India, use +91 22 4955 2484. This line connects to the same IVR and is equipped to handle card-related issues round the clock. Keep your card number (or registered mobile), date of birth, and recent transaction details ready for faster authentication.

What Changed After 2023—and Why It Matters

Citigroup announced the sale of its India consumer banking business in 2022, and the transfer to Axis Bank was completed in March 2023. That means most retail products—credit cards, retail banking, and consumer loans—moved to Axis Bank’s servicing framework. Your Citi-branded credit cards continue to work, but certain back-end processes and servicing are now handled by Axis Bank.

Practically, the dedicated CitiPhone number (1860 210 2484) remains active and is still the recommended first point of contact for Citi-branded retail products in India. You can also refer to Axis Bank’s dedicated page for Citi customers at https://www.axisbank.com/citi for the latest servicing updates, forms, and FAQs. Institutional and corporate clients continue to be serviced directly by Citibank, N.A., India.

The Right Numbers and Channels (Verified Options)

• CitiPhone (within India): 1860 210 2484 — 24×7 for card emergencies; standard call charges apply.
• CitiPhone (outside India): +91 22 4955 2484 — international calling charges apply; use for loss/fraud reporting and card support.
• Citibank India website: https://www.citibank.co.in — login to Citibank Online for secure messages, statements, and service requests.
• Citi Mobile app (India): Use the in-app service request or secure message centre for non-urgent queries (limit increases, statement copies, address updates).
• Axis microsite for Citi customers: https://www.axisbank.com/citi — official updates post-transition, forms, and contact pointers.
• RBI complaint portal (escalation beyond bank): https://cms.rbi.org.in — use if your issue remains unresolved after 30 calendar days from first registering the complaint with the bank.

Choosing the Fastest Route for Your Query

Use the phone for urgent and time-sensitive matters—especially if your card is lost, stolen, or compromised. Calling 1860 210 2484 (or +91 22 4955 2484 from abroad) immediately blocks the card and helps minimize liability. For OTP issues, declined transactions, or travel notifications, calling typically resolves things in minutes.

Use digital channels for non-urgent servicing to avoid call queues. The Citi Mobile app and Citibank Online offer most routine requests: statement reprints, address/email updates, card controls (domestic/international usage), and temporary card limit adjustments. Secure messages create a dated audit trail and typically receive responses within 1–3 working days for standard service requests.

Lost Card, Fraud, and Emergency Steps

If you suspect loss, theft, or unauthorized use, call 1860 210 2484 immediately and request a block and replacement. Note the complaint reference number the IVR/agent provides. Follow up with a secure message via Citibank Online to have a written record; attach any supporting documents if you need to dispute a transaction.

Under RBI’s “limited liability” framework (2017), timely reporting significantly reduces your liability in unauthorized electronic transactions. While exact outcomes depend on the investigation and cardmember terms, earlier reporting almost always improves protection and speeds up provisional credit. As a best practice, report within hours, file a dispute within the statement cycle (ideally within 30 days), and monitor your statement until resolution is confirmed in writing.

Grievance Redressal and Escalations

Step 1: Report your issue via CitiPhone (1860 210 2484) or a secure message through Citibank Online/app. You should receive a service request number. Most operational issues (charge disputes, fee reversals, chargeback updates) are addressed within 7–15 working days, though merchant disputes can take longer based on card network timelines.

Step 2: If unresolved or you disagree with a closure, escalate per the bank’s Grievance Redressal mechanism. Look for “Grievance Redressal” under Important Links at https://www.citibank.co.in for the current Level 2/Level 3 contacts (including the Principal Nodal Officer). Keep all reference numbers, dates, and prior responses handy to accelerate review.

Step 3: If the bank does not resolve your complaint within 30 calendar days of first lodging it, or you are dissatisfied with the resolution, approach the RBI through the Integrated Ombudsman Scheme portal at https://cms.rbi.org.in. Upload copies of your complaint, bank responses, and evidence of financial impact. RBI cases typically progress faster when documentation is complete and dates are clearly stated.

Key Addresses and Official Links

Citibank N.A. (India) Corporate Office: First International Financial Centre (FIFC), Plot C-54 & C-55, G-Block, Bandra Kurla Complex, Bandra (East), Mumbai 400098, Maharashtra. This is not a walk-in service point for retail customers, but it is the bank’s registered corporate location for official correspondence and regulatory disclosures.

Postal address for customer correspondence (retail): Citibank N.A., Customer Service, P.O. Box No. 4830, Anna Road Post Office, Chennai – 600 002, India. This is a mailroom address for written complaints and document submissions; in-person visits are not accepted. Always include your service request number, full name, masked card number (last 4 digits), and contact details.

Useful links: Citibank India home — https://www.citibank.co.in; Axis Bank’s dedicated page for Citi customers — https://www.axisbank.com/citi; RBI complaint portal — https://cms.rbi.org.in.

Frequently Handled Requests and What to Keep Ready

• Card loss or fraud: Call 1860 210 2484 immediately; keep your registered mobile number, date of birth, and last transaction amount ready for verification.
• Dispute a charge: Note the transaction date, amount, and merchant name; file via phone or secure message within the same statement cycle for best outcomes.
• Limit change or EMI conversion: Check eligibility on the Citi Mobile app; have your latest income details handy if a permanent limit enhancement is requested.
• Address/email/phone update: Provide a valid ID/address proof if requested; updates via app/online are typically processed within 1–2 working days.
• International usage/travel: Enable international transactions and set per-transaction limits in-app before travel; call if you encounter declines due to location-based risk controls.
• Fee/interest queries: Ask for a breakup (date, rate, and base amount). If you paid in full by due date, request a review citing the exact payment timestamp and reference.

Cost, Availability, and Accessibility

The 1860 series (1860 210 2484) is charged as a standard local call by most Indian carriers; it is not toll-free. The international line (+91 22 4955 2484) is billed by your international carrier at their rates. Phone support for cards is available 24×7, with wider agent availability during business hours (typically 9:00–18:00 IST) for non-urgent queries.

Support is available in English and Hindi on voice. For accessibility, prefer the Citi Mobile app and Citibank Online to manage controls and submit secure messages if you are in a noisy environment or outside calling hours for non-emergency lines. Never share your OTP, CVV, or full card number with anyone who calls you; Citibank agents will verify you but will not ask for OTPs to process service requests.

If in doubt, start at https://www.citibank.co.in or the Axis microsite at https://www.axisbank.com/citi to confirm the latest contact points and product-specific instructions. Bookmark the numbers and links above so you can act quickly when it counts.