Citibank Banking Customer Care Number: Reach the Right Help Quickly

Citibank provides multiple customer care numbers depending on your country, account type, and the urgency of your request. The fastest, most reliable number for your specific account is printed on the back of your debit or credit card and shown after you sign in to your online or mobile banking profile (citi.com). If you cannot access those, the information below will help you get to the correct team efficiently and safely.

Founded in 1812 and headquartered at 388 Greenwich Street, New York, NY 10013, Citibank (Citibank, N.A.) serves millions of clients across markets worldwide. Because support queues and coverage vary by product and region, you’ll save time by calling the number aligned to your card, account, or country. For lost or stolen cards and suspected fraud, use the 24/7 lines immediately.

Key numbers and when to use them (United States)

For U.S. customers, Citibank routes calls by product. The following numbers are widely used for common needs in the United States. If you’re calling about a specific card or account, prioritize the number on the back of your card, which can supersede general lines and speed up authentication.

• Citi Cards Customer Service (U.S., toll-free): 1-800-950-5114 — general inquiries, billing questions, disputes, lost/stolen cards; available 24/7 for urgent card issues.
• From outside the U.S. (cards; call collect): +1-605-335-2222 — use if you are abroad and cannot access a U.S. toll-free number; tell the operator you are placing a collect call to Citi.
• Online account help and sign-in issues: start at citi.com and use “Forgot User ID/Password,” then call the number shown after account lookup. This ensures you reach the team that can verify you.
• Hearing/speech assistance: dial 711 to use Telecommunications Relay Service (TRS) and request connection to the relevant Citi number (for example, 1-800-950-5114).

If your inquiry concerns checking, savings, CDs, mortgages, or personal loans, sign in at citi.com or the Citi Mobile app and select “Help & Support” to display your account-specific phone options. Many retail banking questions can also be handled at a branch; find locations and hours at locations.citi.com before you visit.

Important: Citi can add or change phone routing without notice to improve security and service levels. If a number you previously used no longer works, go to citi.com/contactus, select your product, and use the most current listing or in-app call-back.

How to find the correct Citibank customer care number for your country

Citibank operates through country sites and product portals, each maintaining its own customer care numbers and hours. The fastest path is to navigate to citi.com, choose your country or region, and then open the “Contact Us” or “Support” page. This ensures you see current, locally compliant numbers (including toll-free and local-rate options) and hours of operation.

In many markets, Citi offers dedicated lines for retail banking, wealth management, and credit cards, plus separate numbers for business banking. If you hold products in multiple countries, call the number for the country where the account was opened. For example, a customer with a U.S. card and a separate account in another market will need to contact each market’s team for product-specific service and regulatory disclosures.

If you cannot reach your local site, use the phone number printed on your card, statement, or welcome kit. For international travel emergencies with cards, call collect to +1-605-335-2222 to reach Citi card services and request the appropriate transfer.

When to call vs. when to use secure digital channels

Call immediately for urgent items: lost or stolen card, suspected fraud, a transaction you do not recognize, a card captured by an ATM, or a wire transfer you did not authorize. Card support runs 24/7 for these scenarios, and fast reporting helps limit liability under applicable card network rules and federal regulations (for U.S. deposit accounts, see Regulation E timeframes).

Use secure messaging inside your logged-in profile for non-urgent topics such as statement copy requests, address changes, travel notifications, dispute follow-ups, and interest-rate or fee queries. Secure messaging creates a written record, can include attachments (e.g., receipts), and often resolves without waiting on hold.

For branch-based services (cashier’s checks, notary, large cash withdrawals), schedule an appointment via locations.citi.com to reduce wait times. Same-day availability varies by branch and city.

What to have ready before you call

Preparing a few details before dialing will shorten verification and resolution time. Most banking and card teams will authenticate and then review your account in real time; having exact figures on hand helps them locate transactions and complete forms in one call.

• Your full name exactly as it appears on the account, last four digits of SSN or taxpayer ID (U.S.) or the local ID used at account opening, and your account or card’s last four digits.
• Recent transaction details: merchant names, amounts, dates (e.g., “$128.44 at ABC Electronics on 2025-07-08”). For disputes, note whether the transaction was card-present, online, or recurring.
• Travel plans if calling to set a travel notice: destination countries, dates, and mobile number reachable abroad.
• Device and browser details if calling about sign-in issues: phone model, OS version, Citi Mobile app version, and the exact error message.

For wire transfers and large-value payments, be prepared for callback verification to a registered number. Do not approve any verification text or push notification unless you initiated the request and recognize the context.

Security and verification best practices

Always initiate contact using numbers from citi.com, the Citi Mobile app, or the back of your card. Do not trust phone numbers sent by unsolicited email, text, or social media messages. Citi will never ask you to reveal your full PIN, full card number, or one-time passcodes that you did not initiate.

When a representative answers, you may confirm authenticity by asking them to verify only non-sensitive, public information (e.g., the department you reached and the official website address). If anything seems off, hang up, wait a few minutes, and call back using a published number.

If you suspect account takeover or identity theft, report it immediately. Change your Citi password and enable two-factor authentication in the app. Then contact the appropriate service line (for U.S. cards, 1-800-950-5114; from abroad, +1-605-335-2222) to lock the card, review transactions, and open any needed disputes or affidavits.

Escalation, complaints, and keeping records

If your issue is not resolved on the first call, request a case number and the department name handling it. Ask for the expected timeline and the documentation they require. Keep a simple log with the date/time, representative’s first name or ID, and a summary of the outcome. This helps with follow-up and formal complaints if necessary.

For U.S. customers, unresolved complaints can be escalated through Citi’s internal escalation teams after an initial case is opened. If you still need assistance after a reasonable period, you may file a complaint with the Consumer Financial Protection Bureau (consumerfinance.gov) or your state banking regulator. Citibank, N.A. is a Member FDIC and an Equal Housing Lender; certain inquiries may also fall under federal banking oversight.

For international markets, follow your local Citi site’s complaint procedures. Many countries require written responses within defined timeframes (often 15–30 days). Using secure messaging ensures you retain a time-stamped record that satisfies local requirements.

Bottom line

For the fastest help, use the number on the back of your Citi card or displayed after sign-in at citi.com. In the U.S., 1-800-950-5114 handles most Citi card needs 24/7, and +1-605-335-2222 supports collect calls from abroad. For deposit accounts and other products, sign in first to view the phone number matched to your account. When in doubt, start at citi.com/contactus and never rely on numbers from unsolicited messages.

Having your account details, recent transactions, and a clear request ready will shorten the call, improve security, and help Citibank resolve your issue in a single interaction.

Who is 1300 550 216?

Reporting scams
If you believe you have been the victim of a scam, please contact us immediately on 1300 550 216. It’s important that you get in touch with us if: you’ve sent money or authorised a payment due to a suspected scam.

Is 1 800 374 9700 a Citibank number?

For further assistance with your Credit Card account please call 1-800-347-4934. Banking customers can call 1-800-374-9700 (TTY:800-788-0002). We apologize for any inconvenience and thank you for your patience.

How to speak with a live person at Citibank?

For assistance with your account, please contact Customer Service at 1-800-347-4934 (in Spanish: 1-800-947-9100) (TTY: 1-800-325-2865).

Does Citi offer 24-7 customer service?

Citi’s Corporate Card Customer Service is on hand to help 24 hours a day, 7 days a week throughout the year. You can contact the appropriate Customer Service representative by calling the number on the back of your card or by visiting the Citi website Contact Customer Service page.