CASHe Customer Care Number: The Safe, Official Ways to Reach Support

What the “Customer Care Number” Actually Means for CASHe

For many Indian fintech apps, including CASHe (operated by Aeries Financial Technologies Pvt. Ltd.), a single, permanent public helpline number isn’t always posted on the website. Instead, the current phone line or call-back option is typically surfaced inside the CASHe app under Help & Support. This practice helps the company route calls efficiently and reduce fraud that arises from imposter numbers shared on social media or informal forums.

Because phone numbers can change and scam listings are common, the safest way to obtain the latest CASHe customer care number is directly in-app or from the official website. Treat any number found via third-party listings with caution unless you’ve verified it against CASHe’s own channels.

Find the Current Helpline Inside the CASHe App

The most reliable method to get CASHe’s active customer care number is via the app. After you log in, go to the Help & Support section (often accessible from the Profile or Settings area). If a phone queue is open, you’ll see a “Call Us” or “Request a Call-Back” option that displays the current helpline or facilitates a call-back without exposing your number to scammers.

Service hours can vary by queue load and day of the week, but typical fintech support windows in India run on business days (for example, Monday to Saturday, excluding public holidays). If you don’t see a phone line open, use the chat or email support in the same Help section—these channels usually provide a response within 1–2 business days for account and documentation queries, and sooner for urgent service interruptions or repayment issues.

Official Non-Phone Channels That Often Resolve Issues Faster

CASHe’s non-phone channels are designed to handle most common requests—KYC updates, repayment confirmations, NACH/UPI mandate queries, and loan statement requests—without requiring a call. These channels also create a written history of your case, which can be essential if you need to escalate a complaint later.

Use only the channels linked from the official website or the app. As a reference point, the official website is https://www.cashe.co.in. Inside the app, you’ll find links to chat and email. Historically, CASHe has used [email protected] for general queries; if your app shows a different address, prefer that one, as it will be the most current.

• In-app chat: Best for quick troubleshooting, payment receipts, and minor account corrections. Keep your ticket ID for follow-up.
• Email support (as shown in the app; historically [email protected]): Ideal for document-driven requests (KYC, bank statements, mandate forms). Expect a formal reply within 24–72 business hours.
• Website: Start at https://www.cashe.co.in and look for Help/Support or a Contact/Grievance Redressal link in the footer for official escalation paths.

Service Windows, SLAs, and What to Keep Handy

While exact hours aren’t universally posted, CASHe’s operational model is business-day centric. Phone queues (when available) are typically open during standard working hours in India (IST), and chat/email run continuously with responses sent during support hours. For predictable follow-ups, keep your communication within a single ticket thread—this helps agents track your history and generally shortens resolution time.

Have your identifiers ready before you call or write. At minimum, keep the following on hand: the mobile number registered in the CASHe app, your full name as per PAN, the last 4 digits of your repayment account, your loan ID(s), and proof of any recent payments (UTR/transaction ID, date, and amount). Providing this in your first message can cut resolution cycles from days to hours for common issues like repayment acknowledgment or mandate failures.

Escalations and Grievance Redressal (Regulatory Timelines)

If your issue isn’t resolved at the first level, ask for an escalation within the same ticket. CASHe, as an entity operating within India’s regulated lending framework, is expected to maintain a formal Grievance Redressal Mechanism. You’ll typically find a “Grievance Redressal” link in the footer of the official website or within the app. Use that route if you’ve waited a reasonable period (for example, 7 working days) without a satisfactory response.

If a dispute remains unresolved after the company’s stated timeline (commonly up to 30 days in line with RBI’s complaint handling expectations for regulated entities in the lending chain), you can approach the Reserve Bank of India’s complaint portal at https://cms.rbi.org.in. Submit complete documentation: ticket IDs, email trails, screenshots, repayment UTRs, and any promises or timelines CASHe support provided in writing.

Costs, Charges, and When to Call vs. Write

Phone support is best for immediate operational issues that affect time-sensitive outcomes—such as approaching repayment due dates, auto-debit failures on the scheduled date, or disbursal mismatches detected within the same business day. If you speak with an agent, ask for a reference number on the call and follow up by email to create a written record of the conversation.

For fee-related clarifications—processing fees, foreclosure charges (if applicable), delayed payment charges, or interest recalculations—email is often more efficient because you can request a dated, itemized statement. Always compare the response to your loan agreement in the app, which specifies the annualized percentage rate (APR), processing fees, and any applicable taxes. Keep PDFs of your agreement and statements; they are essential if you escalate.

Safety Checklist Before You Dial Any “CASHe Number” You Find Online

Scam helplines are a real and growing problem. Fraudsters often advertise “CASHe customer care” on search engines, classifieds, and social media, then ask for upfront payments, OTPs, or UPI PINs. A genuine support agent will never ask for your UPI PIN or to “approve” a payment request to fix a loan—those are red flags.

If you believe you’ve interacted with a fraudulent number or suffered a loss, call the National Cybercrime Helpline 1930 immediately and file a complaint at https://cybercrime.gov.in with evidence (screenshots, phone numbers, call recordings if available). Rapid reporting—ideally within the first few hours—can materially increase the chance of freezing funds in transit.

• Verify the number inside the CASHe app or on https://www.cashe.co.in before calling.
• Never share OTPs, CVV, UPI PIN, or full card numbers with anyone—support doesn’t need them.
• Refuse requests to “install remote access apps” to resolve issues.
• Do not pay “verification” or “unblocking” fees over UPI; legitimate charges are shown in your loan agreement/in-app statements.
• If pressured, hang up and re-initiate contact through the app’s Help & Support to ensure you’re speaking to the real team.

Quick Reference

Official website: https://www.cashe.co.in. Use the app’s Help & Support to get the current customer care number or request a call-back. For written support, prefer the email address shown in-app (historically [email protected]) so you maintain a documented trail, including ticket IDs and timestamps.

For unresolved complaints beyond the company’s stated timeline, use RBI’s complaint portal at https://cms.rbi.org.in. For suspected fraud, call 1930 and report at https://cybercrime.gov.in. When in doubt, rely on the in-app contact paths; they are designed to give you a verified, up-to-date CASHe customer care number and prevent impersonation risks.