BSNL Customer Care Contact Number: Complete, Up‑to‑Date Ways to Reach Support

Primary BSNL Customer Care Numbers (Nationwide)

For quick assistance, BSNL operates a set of short codes and toll‑free numbers that work across India. The most widely used helpline is 1503 (from a BSNL number) or 1800‑180‑1503 (toll‑free from any network). These connect you to BSNL Mobile customer care for plan enquiries, SIM issues, recharge help, and general service requests. Calls to these numbers are toll‑free.

For service complaints (network outage, billing disputes, activation failures, etc.), dial 198. This is the standard complaint registration line mandated across telecom providers in India. You’ll receive a docket number via SMS for tracking. For Do Not Disturb (DND) preferences or to report unsolicited commercial calls/SMS, use the dedicated national number 1909.

• BSNL Mobile Customer Care: 1503 (from BSNL) | 1800‑180‑1503 (toll‑free from any network)
• Service Complaints (docket issued): 198 (toll‑free, all networks)
• DND activation/deactivation and UCC complaints: 1909 (toll‑free, all networks)
• BSNL Landline/Broadband fault booking (in many circles): 1500 (from BSNL) | 1800‑345‑1500 (from other networks; toll‑free)

When to Use Each Number (Mobile, Landline/Broadband, Complaints, and DND)

Use 1503 or 1800‑180‑1503 for information and routine requests related to BSNL mobile (prepaid/postpaid). Typical queries include plan migration, data add‑ons, SIM swap guidance, eKYC status, VoLTE enablement, international roaming activation, or understanding charges on your last bill/recharge. The IVR offers self‑service options; you can also request to speak with an agent.

Dial 198 when you need to register a formal complaint that should be tracked with a docket number—examples include repeated call drops in a specific area, data services not working despite active packs, incorrect billing, VAS charged without consent, or SIM/network registration failures. Keep the docket number; it is essential if you need to escalate later.

For landline and broadband (including Bharat Fibre/FTTH) faults such as “no dial tone,” frequent disconnections, or low speed, try 1500 from a BSNL line or 1800‑345‑1500 from any network, where available. If these are not reachable in your circle, calling 198 is the safest alternative to ensure your complaint is recorded and acknowledged.

Alternative Channels: Websites, Apps, and Official Addresses

BSNL’s official website is https://www.bsnl.co.in. For online account management, ticket status checks, plan changes, and add‑ons, use the Self‑Care portal at https://selfcare.bsnl.co.in (registration with your number/account is required). For quick payments and recharges, the BSNL online portal at https://portal.bsnl.in/myportal/ supports prepaid top‑ups, postpaid bill payment, and landline/broadband bill settlement.

The MyBSNL mobile app (available on Google Play and Apple App Store) provides plan browsing, recharge, complaint tracking, usage details, and e‑bills in one place. If you prefer in‑person support, visit a BSNL Customer Service Centre (CSC) in your city; addresses and working hours vary by circle and can be found via the “Customer Service Centres” or “Contact Us” section on bsnl.co.in.

Corporate correspondence can be sent to BSNL’s head office: Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi – 110001. For consumer issues, it’s generally faster to use 198, the Self‑Care portal, or your local circle’s customer service contacts rather than mailing the corporate office.

Escalation and Regulatory Recourse

Every complaint lodged on 198 should generate a docket number and an expected resolution time. If your issue is not resolved within the communicated timeframe, or if you receive an unsatisfactory closure, you can escalate to the BSNL Appellate Authority for your telecom circle. The Appellate Authority’s phone numbers and email IDs are published under the “Consumer Grievance Redressal” or “Contact Us” section on BSNL’s website.

When filing an appeal, include your complaint docket number(s), dates, a concise description of the problem, and any supporting documents (screenshots of failed recharges, bills, speed tests, etc.). Appellate submissions typically accept email attachments and may also be lodged via circle‑specific online forms where provided.

If you still do not receive a satisfactory outcome after the provider‑level appeal, you may approach government platforms: the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) at https://pgportal.gov.in or the National Consumer Helpline at 1915 (and https://consumerhelpline.gov.in). These channels should be used after exhausting BSNL’s internal complaint and appellate routes.

Tips to Get Faster Resolution (What to Keep Handy and What to Try First)

Having the right information ready can significantly reduce troubleshooting time. Before calling, note down your BSNL number or landline account, registered mobile/email, recent recharge or bill details (amount and date), and your device/router model. If you are reporting a network or speed problem, capture the exact location (PIN code/landmark) and time windows when the issue occurs.

For broadband/FTTH, simple checks often resolve common issues: verify that the Optical Network Terminal (ONT) shows LOS/POWER indicators correctly, ensure cables are firmly seated, and reboot the ONT/router for at least 60 seconds. For mobile data issues, toggle Airplane mode, lock the network to 4G/LTE, ensure APN is set to “bsnlnet,” and test your SIM in another handset if possible. Share these test results with the agent—this helps bypass repetitive scripts and move straight to targeted fixes.

• Note your complaint docket numbers from 198; quote them on every follow‑up and in any escalation.
• For DND/UCC, send START/STOP as required to 1909 via SMS or call 1909 to set preferences interactively; keep the confirmation SMS.
• If 1503/1500 are busy, retry during non‑peak hours or use the Self‑Care portal to lodge/tack complaints; attach screenshots where applicable.
• For mobile number portability, send PORT Your10DigitNumber to 1900 to obtain a UPC before visiting a BSNL CSC; carry original ID proof for KYC.

Quick Reference and Notes

Essential numbers: 1503 (BSNL Mobile care), 1800‑180‑1503 (toll‑free from any network), 198 (complaints with docket), 1909 (DND). For landline/broadband faults in many circles: 1500 or 1800‑345‑1500; if unavailable, use 198 to ensure your issue is recorded. All these are toll‑free and intended for nationwide use.

IVR lines operate 24×7 for self‑service; availability of live agents may vary by circle and time of day. Circle‑specific contact details, CSC locations, and appellate authority information are listed on https://www.bsnl.co.in under Contact/Support sections. Keep your IDs, recent bills/recharge proofs, and device details ready to speed up verification and diagnosis.

BSNL is a 100% Government of India enterprise formed in 2000 under the Department of Telecommunications. Using the official numbers and portals above will help you get accurate information, trackable complaint references, and faster resolution for mobile, landline, broadband, and FTTH services.