BSN Customer Care: Complete, Practical Guide for Fast Resolution

Official Contact Channels

For Bank Simpanan Nasional (BSN) customer care, the primary helpline is 1300-88-1900 (within Malaysia). If you’re abroad, call +603-2613-1900. These numbers connect you to the BSN Contact Centre for retail banking, cards, and digital banking support. Card loss or fraud-related calls are prioritized; call immediately to block your card or account access.

Use myBSN (www.mybsn.com.my) and the BSN Mobile app for secure self-service such as password resets, TAC/OTP delivery, transfer limit changes, and transaction history. For privacy and security, BSN does not handle account-specific instructions via social media or unsecured email; treat any request for passwords or TAC/OTP as a scam. Always confirm you’re on the legitimate domains (bsn.com.my or mybsn.com.my) before logging in.

What BSN Customer Care Can Do for You

BSN agents can immediately block lost/stolen cards and suspicious online banking access, assist with PIN/TAC resets, update contact details, and guide you through myBSN/BSN Mobile features. They can also help link/unlink your DuitNow ID, adjust daily transfer limits, and troubleshoot login issues (e.g., device changes, app reinstallation, or biometric setup).

For transaction disputes (card, ATM, FPX/IBG/DuitNow), customer care will open a case and explain the evidence required (e.g., receipts, screenshots). Straightforward card charge disputes can take 14–30 days; complex cases that involve international merchants or scheme chargebacks may take up to 90 days. For card statements, report unauthorized transactions within 60 days of the statement date to preserve your chargeback rights under card scheme rules.

Step-by-Step: Getting Help Fast

To shorten handling time, prepare key details before you call or chat with BSN. If you’re reporting fraud, call first to block access, then follow up with documents (e.g., police report) if requested. For digital banking issues, ensure you have reliable mobile data or Wi‑Fi to complete security checks.

• Identity and contact: Full name (as per MyKad/Passport), IC/Passport number, date of birth, and your registered mobile number.
• Account specifics: Affected account or card number (last 4 digits for security), approximate balances, and recent legitimate transactions for verification.
• Incident details: Date/time, merchant name or ATM location, amount(s), channel used (card, ATM, DuitNow, FPX), and any reference numbers.
• Digital context (if app/online): Device model, operating system version, app version, error message wording, and screenshots (without revealing full card/PIN).
• Fraud support: Immediate verbal report to block access, then file a police report if funds were lost; keep the report number, merchant correspondence, and SMS/email alerts.

For replacement cards, you’ll typically receive a new card within several business days (branch pick-up is often fastest; postal delivery takes longer depending on your location). TAC/OTP delivery issues are usually resolved on the spot by verifying your registered mobile number and network coverage or by resending the code.

Branch and Mail Support

BSN operates a nationwide branch network. Check the Branch Locator on bsn.com.my for the nearest branch, opening hours, and services (some branches handle specialized services like safe deposit boxes or loan documentation). Typical banking hours are on weekdays; public holiday schedules vary by state.

For official correspondence, direct mail to BSN’s headquarters: Wisma BSN, 117 Jalan Ampang, 50450 Kuala Lumpur, Malaysia. Do not send original IDs, cards, or passwords in the mail. If sending supporting documents for a case, use tracked delivery and include your case/ticket number provided by customer care.

Fees, Limits, and Security Practices

Some services may incur fees (e.g., card replacement, paper statements, overseas ATM withdrawals). Always refer to BSN’s Tariff of Fees and Charges on bsn.com.my for current amounts. You can manage your daily transfer limits (e.g., DuitNow, IBG/Instant Transfer) via myBSN/BSN Mobile; increases may require stepped-up verification for safety.

BSN will never ask for your internet banking password, full card PAN/CVV via phone or message, or for TAC/OTP codes. If you receive a call claiming to be from “BSN” about “suspicious transactions” and asking for OTPs, hang up and call back using the official numbers. Keep your device OS and the BSN Mobile app updated, and enable notifications to spot unauthorized activity quickly.

• Red flags: Requests for TAC/OTP, unsolicited links to “verify” your account, calls from unknown numbers pressuring urgent transfers, or instructions to move funds to a “safe account.”
• Protect yourself: Type URLs manually (bsn.com.my, mybsn.com.my), use biometric login on BSN Mobile, set transaction alerts, and review statements monthly. Report anomalies immediately.

Escalation and Regulatory Avenues

When opening a complaint, ask the agent for a case ID, the expected resolution timeframe, and required documents. If your case is not resolved within the timeframe communicated by BSN or you disagree with the outcome, request an internal escalation to a supervisor or the complaints management team and ask for written updates by SMS or email acknowledgement.

If you remain unsatisfied, you can contact BNMTELELINK (Bank Negara Malaysia’s customer service) for guidance on next steps and mediation options. Phone: 1-300-88-5465 (within Malaysia). Email: [email protected]. Address: BNMLINK, Bank Negara Malaysia, Ground Floor, Block D, Jalan Dato’ Onn, 50480 Kuala Lumpur. Have your BSN case ID, timelines, and supporting documents ready for an efficient review.

Keep all communications, including call dates/times, names of agents, screenshots, and receipts. Clear documentation is crucial for investigations, potential chargebacks, and regulatory escalation. Reporting promptly—ideally within 24 hours for fraud and within 60 days for card statement discrepancies—significantly increases the likelihood of recovery or reimbursement.

Quick Reference

BSN Contact Centre: 1300-88-1900 (Malaysia) | +603-2613-1900 (overseas). Official sites: bsn.com.my and mybsn.com.my. For unresolved issues: BNMTELELINK 1-300-88-5465, [email protected]. Act fast on suspected fraud, keep your case ID, and follow up within the promised timeframe.

What is the phone number for BSN SPORTS customer service?

Call our Customer Care Team at the 1-800-856-3488.

Who owns BSN SPORTS?

Varsity Brands
In 2011, Herff Jones purchased Varsity Brands. Its founder and CEO, Jeff Webb, became president and CEO of Herff Jones. Herff Jones acquired BSN Sports in 2013. In June 2014, it was announced that the company would operate under the Varsity Brands name to reflect a more integrated operation.

How do I track my Bsn order?

To get started, simply [click here] and enter your order number along with the shipping zipcode associated with your order. If you’re unable to locate your order details, our Customer Care Team is here to help. Please have your order number ready when you reach out, and we’ll be happy to assist you.

How do I contact BSN customer care?

For account-related inquiries, please log in to myBSN and send us message through the Secured Inbox. Alternatively, please call BSN Contact Centre at 1300-88-1900 (Local) / +603-2613-1900 (Overseas). For other inquiries, click here to use the online feedback form.