Bright Horizons Customer Care Number: How to Reach the Right Team Quickly

Bright Horizons routes customer support based on the service you use (child care centers, Back-Up Care, education benefits, or billing). That means there isn’t a single phone number that fits every situation; the fastest path is to call the line tied to your program or your specific center. This guide explains which number to use, where to find center-level phone lines, and what information to have ready so your issue gets resolved in one call.

If your employer offers Bright Horizons Back-Up Care and you need help booking or troubleshooting an account, the primary North American hotline widely used for Back-Up Care is 877-242-2737 (that’s 877-BH-CARES). For most other questions—like enrollment, waitlists, or your child’s center schedule—the correct phone number is the one listed on your individual center’s page at brighthorizons.com.

Quick answer: the number most families mean by “customer care”

For Back-Up Care reservations, changes, or support tied to an employer benefit, call 877-242-2737 (877-BH-CARES). This line is designed to help employees and families book same-day or future-date care, confirm eligibility through your employer, and resolve account or booking issues. Keep your employer name or company code handy to speed up verification.

If you are not using the Back-Up Care benefit and are calling about a specific child care center (tuition, tours, openings, operating hours, or your child’s classroom), you will get faster results by calling the center directly. Each center publishes its local phone number and operating hours on its profile at brighthorizons.com/child-care-locator. Center teams can access your child’s file, confirm openings, and quote location-specific tuition—things corporate lines cannot finalize.

Program-specific contacts and where to find them

Bright Horizons serves families and employers through several distinct services. Using the correct channel gets you to specialists who can actually solve your issue (and prevents transfers). Below are the most-used contact points and how to reach them reliably, even if you don’t have a number saved.

Bookmark the official pages noted below; support numbers and hours can change, and the website will reflect the latest details. When in doubt, start at brighthorizons.com/contact-us and choose the option that describes your need (child care center, Back-Up Care, or education benefits).

• Back-Up Care (employer-sponsored): Call 877-242-2737 (877-BH-CARES) for bookings, cancellations, and account support. You can also manage care online via clients.brighthorizons.com or the “Bright Horizons Back-Up Care” mobile app (iOS/Android) using your employer code.
• Child care centers (enrollment, tuition, availability): Find your center and its direct phone line at brighthorizons.com/child-care-locator. Each center page lists the local number, address, hours, and current openings; use the “Schedule a Visit” form for a quick callback.
• Billing and account management (families already enrolled): Use the Family Information Center at familyinfocenter.brighthorizons.com to view invoices, set up autopay, and submit support requests. Center administrators can also answer billing questions tied to your location.
• Education benefits (EdAssist Solutions by Bright Horizons): Access your employer’s tuition program via the employer portal you were given (often linked from clients.brighthorizons.com). For case-specific help, use the “Contact Support” option inside the portal to route you to the correct team.

Hours, response times, and the best time to call

Call volumes tend to be highest on Monday mornings and during the first and last weeks of each month. If your question is not urgent, midweek and mid-morning local time are often the quickest to reach a live agent. For Back-Up Care, same-day needs are common; calling as early as possible improves placement chances, especially around school breaks and flu season.

Most child care centers post their operating hours on their profile page and handle phone calls when the center is open (typically weekday business hours in the local time zone). If you can’t reach a staff member right away, leave a voicemail with your child’s name, your callback number, and the exact topic (for example, “tour request,” “tuition quote for an infant starting in October,” or “aftercare schedule change for Wednesday”). Clear messages help the center route your call to the right administrator.

What to have ready before you call

Having a few details at your fingertips will shorten verification and get you to answers faster. This is especially true for employer-sponsored programs (Back-Up Care or education benefits), where your eligibility is tied to your company’s plan design.

If you don’t know your employer’s code, the agent can typically find your record using your employer name and work email, but it may add a minute or two. For center-level calls, knowing your child’s classroom and teacher (if enrolled) helps staff quickly pull up the right file.

• Your full name, a callback number, and (if applicable) your employer name or employer code.
• Your child’s full name and date of birth; for unborn infants, expected due date and desired start month.
• The center name and city (or ZIP/postal code) you’re interested in, plus your target schedule (days per week, drop-off/pick-up times).
• For Back-Up Care: the care date(s), type of care (center-based, in-home, or camp), and any special requirements (allergies, age, location).
• For billing: your Family Information Center account email and the invoice number or date in question.

Alternatives to calling: online tools and mailing address

If phone lines are busy, the online options are often faster. For child care center inquiries (tours, tuition, waitlist), use brighthorizons.com/child-care-locator and submit the inquiry form on the center’s page; most centers return calls within one business day. For billing questions, the Family Information Center at familyinfocenter.brighthorizons.com lets you message support with your account already verified.

For Back-Up Care, you can search availability and book, modify, or cancel care through clients.brighthorizons.com or the mobile app without waiting on hold. If you use a screen reader or relay service, note in the message or to the agent at the start of the call so your request is handled appropriately; TTY users in the U.S. can dial 711 to connect via a relay operator.

Corporate office (for formal correspondence)

Bright Horizons Family Solutions Inc. is headquartered at 2 Wells Avenue, Newton, MA 02459, USA. This address is for corporate correspondence and is not a customer service call center. For the fastest service on day-to-day issues (bookings, tuition, enrollment), use the program-specific phone numbers and websites above.

If you need to escalate a service concern you could not resolve with a center or program team, document the dates, names of contacts, and case or booking numbers before writing. Clear, dated notes help corporate teams route your request to the appropriate regional or program manager.

Common reasons families contact Bright Horizons—and who can help

Enrollment and waitlist status questions are handled best by the center’s administrative team because capacity, classroom transitions, and tuition vary by location and age group. They can also advise on promotions, priority lists (for employer-sponsored centers), and typical start timelines for infants versus preschoolers.

Back-Up Care calls typically involve same-day or next-day coverage, changes to pickup details, or questions about co-pays. The 877-242-2737 line can confirm eligibility, explain your employer’s co-pay rules, and help compare center-based versus in-home options in your area. For education benefits (tuition assistance or student loan support), use your employer’s EdAssist portal for case-specific guidance, since plan rules differ by company.

Privacy and security tips when calling

Only share sensitive information (such as payment details) with a verified Bright Horizons agent or within the official Family Information Center. If you’re ever unsure about a phone number, cross-check it on brighthorizons.com/contact-us or on your center’s official page before providing payment information.

When leaving a voicemail, avoid including full payment card numbers or government IDs. A safe callback number, your child’s first name and classroom (if enrolled), and a brief reason for the call are sufficient; staff will verify full details when they return your call on a recorded and authorized line.

Summary: For most “customer care” needs related to employer-sponsored Back-Up Care, call 877-242-2737 (877-BH-CARES). For enrollment, tuition, and center-specific questions, use the phone number listed on your center’s page at brighthorizons.com/child-care-locator. For billing, use familyinfocenter.brighthorizons.com. When in doubt, start at brighthorizons.com/contact-us to be routed correctly.