Bosch Dishwasher Customer Care: A Complete, Professional Guide

Bosch dishwashers are supported by BSH Home Appliances, with a well-developed customer care network for warranty, out-of-warranty service, parts, and technical guidance. Whether you need to book a repair, order genuine parts, or resolve an error code, using official Bosch channels protects your warranty and ensures correct diagnostics.

This guide explains how to contact Bosch, what information to prepare, how repairs are handled, typical costs and timelines, and practical steps you can take before and after you contact customer care. All links and numbers below point to official resources; regional availability and hours can vary by country.

How to Contact Bosch Customer Service

United States: Visit the Owner Support portal at https://www.bosch-home.com/us/owner-support for repair booking, manuals, error-code help, and parts. The general customer support line, as published by Bosch Home Appliances U.S., is 1-800-944-2904. You can typically schedule service online 24/7 and reach live agents during business hours shown on the site.

United Kingdom: Go to https://www.bosch-home.co.uk/customer-service for online repair booking, warranty, and parts. The Bosch UK customer service number is 0344 892 8979. For other countries, start at https://www.bosch-home.com/ and select your country to see the local service center, hours, and contact details.

Connected models with Home Connect can share diagnostic information that speeds up troubleshooting. Open the Home Connect app, ensure the appliance is online, and follow in-app prompts before you call; agents may ask you to run a short diagnostic cycle or share appliance status through the app.

Warranty and Service Coverage

Warranty terms vary by model and region, but most Bosch dishwashers include a limited manufacturer’s warranty starting from the original retail purchase date. Many models include additional coverage on specific components (for example, inner tub rust-through). Always confirm exact terms in your appliance’s warranty booklet or on your regional Bosch support site.

Register your dishwasher to streamline service: on the U.S. site, navigate to Owner Support and select “Register.” Registration helps customer care retrieve your model (E-Nr) and serial details quickly, verify ship dates when invoices are missing, and notify you about updates or safety notices. Keep your proof of purchase; customer care will request it for warranty validation.

If you purchased a retailer-backed extended warranty, bring that policy to the call. Retailer plans may require you to contact them first, even for Bosch-authorized service. Bosch customer care can still provide technical advice and parts information regardless of who dispatches the technician.

Booking Repairs and Authorized Service

Use Bosch’s online booking to find authorized technicians who have access to service bulletins, factory training, and genuine parts. Expect an appointment window within 2–5 business days in most metro areas; rural areas can take longer. If your dishwasher is within the return window (often 14–30 days from purchase), speak with your retailer first regarding exchange policies.

Service call fees for out-of-warranty visits vary by market. In the U.S., a typical diagnostic/visit fee ranges around $95–$150, applied toward the repair if you proceed. Total repair costs commonly fall between $180–$450 for many issues (part plus labor), but complex repairs (for example, circulation pump assemblies) can exceed $300 in parts alone. Your technician will provide a written estimate before work begins.

To avoid repeat visits, describe any error codes, unusual sounds, or leaks clearly. If water or power was interrupted mid-cycle, note the date/time. Agents may ask you to run a rinse or quick cycle during the call to observe behavior in real time.

Preparing for a Support Call

• Model and serial identification: Locate the E-Nr and FD numbers on the label along the inner door frame (top or side). Take a clear photo.
• Purchase details: Retailer name, purchase date, and invoice/receipt number. Registration confirmation if available.
• Error codes and symptoms: Exact code (e.g., E15, E24, E09, E19), when it appears, and what changed recently (new detergent, plumbing work).
• Installation facts: Drain hose height and air gap/high loop, disposer knockout removed (yes/no), water supply temperature (target ~120°F/49°C).
• Previous service: Any prior repairs, parts replaced, or non-Bosch modifications (aftermarket hoses, third-party parts).

Common Issues and What Support Will Ask You To Try

Drain errors (often E24): Customer care will confirm the drain hose high loop or air gap, disposal knockout removal, and filter cleanliness. You may be asked to clean the triple filter, check for kinks, and run a rinse cycle while observing the drain outlet. Avoid chemical drain openers; they damage seals and void coverage.

Leak protection (often E15): Bosch dishwashers may trigger a leak safety float. Support will guide you to disconnect power, inspect the base for water, and check door gasket debris. Do not tip or continue operation if you see standing water beneath the unit; schedule service to locate the source (inlet valve, sump, or hose).

Heating or drying issues (e.g., E09 on some models): Agents may verify energy settings, rinse aid level, and cycle selection. They can help you perform a reset (commonly by holding Start for 3–5 seconds to cancel, then power-cycling) and determine if components like the heater or control require diagnosis by an authorized technician.

Parts, Accessories, and Typical Costs

Order genuine parts only through Bosch to preserve safety and performance. In the U.S., start at Owner Support > Parts & Accessories; in the UK, use the Bosch online store under Customer Service. Expect common part price ranges (typical U.S. retail): filters $20–$35, inlet valves $35–$90, drain pumps $60–$130, circulation pump/motor assemblies $180–$300, heating elements $60–$140, lower racks $120–$200, and third racks $80–$150. Shipping often runs $6–$15 depending on speed and location.

Bosch-branded accessories, such as water softening salt (region-dependent), descalers, rinse aid, and dishwasher cleaners, help maintain performance. Use one high-quality detergent tablet per load, and adjust for very soft water where advised by your manual. Avoid mixing powder and tablets or overfilling dispensers—overdosing increases suds and can provoke sensor faults.

Maintenance to Minimize Service Calls

• Monthly: Clean the filter assembly and wipe the door gasket; run a cleaner or a hot maintenance cycle if you notice odors or film.
• Every 3–6 months: Descale if you have hard water; check and clean spray arms and the drain pump intake for debris.
• Always: Supply hot water near 120°F/49°C, keep the drain hose in a high loop or air gap, and use rinse aid for optimal drying.
• Loading: Angle items for proper drainage, avoid blocking the spray arms, and keep tall utensils out of the lower spray path.

Data Privacy, Repair Authorization, and Safety

When you book service, Bosch collects information needed to diagnose and complete the repair (appliance identifiers, contact details, error logs for connected models). Review your regional privacy policy via the support site. Home Connect users can revoke data sharing at any time in the app; customer care can still assist via standard troubleshooting if connectivity is disabled.

Only authorized Bosch technicians should open the appliance, especially when leaks, heaters, or control electronics are involved. Always disconnect power and water before moving or servicing the dishwasher. If there is burning smell, visible arcing, or flooding, discontinue use and contact Bosch or local emergency services as appropriate.

Quick Reference: Official Customer Care Links

United States: https://www.bosch-home.com/us/owner-support and phone 1-800-944-2904. United Kingdom: https://www.bosch-home.co.uk/customer-service and phone 0344 892 8979. For all other regions: https://www.bosch-home.com/ and select your country. For connected appliances and remote diagnostics, install the Home Connect app (regional availability varies).

Using these official channels ensures genuine parts, accurate diagnostics, and protection of your warranty—saving time, money, and repeat visits.

What is the average life of a Bosch dishwasher?

10 to 15 years
Bosch dishwashers are engineered to be durable, with an average lifespan of 10 to 15 years when properly maintained. This longevity is slightly above the industry average for dishwashers, which is around 9 to 12 years.

How do I call Bosch dishwasher service?

You can also call Bosch Customer Support at 1-800-944-2904.

How much does Bosch charge for a call out?

Bosch Repairs
Our call-out charge outside of the M25 is £109.00 including VAT, and within the M25 our call-out charge is £119.00 including VAT. The call-out charge covers the engineers call-out and labour, no matter how long the repair takes to complete.

What is the most common problem with a Bosch dishwasher?

One of the most common dishwasher problems is when the unit fills itself with water, leading to both a wastage of water but potential leak and flooding issues.