Bosch Customer Care Phone Number: The Right Number for Your Product and Region

There is no single “Bosch customer care phone number” that covers every product and country. Bosch is a global group with separate support lines for home appliances, power tools, heating/thermotechnology, and other divisions, each managed regionally. Calling the correct line gets you faster diagnosis, parts availability, and warranty handling tailored to your model and location.

Below you will find high-confidence contact numbers for the most-requested Bosch divisions and regions, plus practical guidance on what to have ready before you call, typical service expectations, and official websites where you can verify hours and book service. If you are unsure which division you need, start with the Home Appliances number for your country and ask to be redirected.

Quick Contacts: Verified Bosch Customer Care Numbers by Division and Country

Use this list to dial the right team on the first try. These numbers are for consumer-facing support and repair scheduling. For up-to-date hours and additional options (chat, email, online booking), check the corresponding official site listed with each entry.

• United States — Bosch Home Appliances (BSH): 1-800-944-2904. Website: www.bosch-home.com/us/service/contact-us
• United States/Canada — Bosch Power Tools: 1-877-BOSCH99 (1-877-267-2499). Website: www.boschtools.com (Service/Repair section)
• Canada — Bosch Home Appliances (BSH): 1-800-944-2904. Website: www.bosch-home.ca/en/service
• United Kingdom — Bosch Home Appliances (BSH): 0344 892 8979. Website: www.bosch-home.co.uk/customer-service
• Australia — Bosch Home Appliances (BSH): 1300 369 744. Website: www.bosch-home.com.au/customer-service
• India — Bosch Home Appliances (BSH): 1800 266 1880. Website: www.bosch-home.in/service
• Global Thermotechnology (heating, water heaters): start at www.bosch-thermotechnology.com and select your country for the correct phone number
• Security and Safety Systems: start at www.boschsecurity.com and choose your country/product for support contacts

Notes on calling: 800/877/1300/1800 numbers are typically toll-free within their respective countries. UK 0344 numbers are charged at national rate and are usually included in bundled minutes. If you are roaming or calling internationally, your carrier’s international rates apply.

If your product was branded Bosch but sold through a local distributor, you may be asked for proof of purchase to confirm country-of-sale support. This is normal, as parts availability and warranty administration are aligned to the country/region where the unit was sold.

Home Appliances: What To Expect When You Call

For refrigerators, dishwashers, cooking, laundry, and small domestic appliances, the BSH Home Appliances lines above are your primary contacts. Typical weekday hours cover standard business times in each region; some markets also operate Saturday lines. If you call outside published hours, use the online service request on your regional site to secure the next available appointment.

Have your appliance’s E-Nr (model) and FD (production date) ready. Bosch places the rating plate with these numbers on the door frame, inside the filter flap, or behind a removable kick plate depending on the product. Example format: E-Nr SHEM3AY55N/01 and FD 9811. These two codes let the agent check parts compatibility, serial-level bulletins, and applicable warranty instantly, saving several minutes on the call.

Typical Timelines, Warranty, and Service Charges

In-warranty repairs are arranged after a quick eligibility check using your FD and purchase date. Standard Bosch home appliance warranties are commonly 1 year parts and labor from retail purchase, with longer coverage on specific components for certain models and regions; always confirm your model’s warranty booklet or the warranty page on your regional site.

For out-of-warranty cases in North America and many other markets, independent authorized service providers commonly charge a diagnostic fee in the range of approximately $99–$150 (varies by location, product, and travel distance). If you proceed with repair, that fee is often applied toward labor. Parts pricing depends on the model; the agent can quote current availability and MSRP or direct you to an official parts store.

Bosch Power Tools: Support and Repair

For drills, saws, rotary hammers, measuring tools, and dust extractors, use the Bosch Power Tools line: 1-877-BOSCH99 in the US and Canada. Have the tool’s model number and serial or date code ready. If you’re calling about accessories, specifying the exact diameter, shank type, and material (e.g., SDS-plus vs SDS-max, 14 TPI, carbide grade) helps the agent recommend in-stock alternatives if your original part is discontinued.

Factory Service Centers and authorized repair partners can handle warranty verification and parts installation. On boschtools.com, under Service, you can locate a service center, obtain a prepaid shipping label for mail-in repair in certain cases, or check the status of an existing repair using your RMA number. Turnaround for bench repair typically ranges from 5 to 10 business days after receipt, depending on parts availability.

Heating and Hot Water (Thermotechnology)

Bosch Thermotechnology covers boilers, tankless water heaters, heat pumps, and controls (brands vary by country, including Bosch and Buderus). Because installation and gas/water codes are local, phone support is region-specific and sometimes split between homeowner support and contractor technical support. Start at www.bosch-thermotechnology.com, choose your country, and select Contact or Support for the correct number.

Have the product model, serial number, installation date, fuel type (NG/LP), and any error codes from the display when you call. For safety, agents may ask you to shut off power or fuel and refer you to a licensed technician if a combustion or leak risk is suspected.

What To Have Ready Before You Call

Calling with complete information reduces average handle time and avoids repeat calls. For most divisions, two identifiers are enough to pull up the correct documentation and parts list immediately.

• Product identifiers: E-Nr and FD (appliances), model and serial/date code (tools/thermo). Location of the rating plate varies by product; check your user manual or the “Find your E-Nr/FD” page on your regional Bosch site.
• Proof of purchase: retailer name, invoice number, and purchase date. A clear photo or PDF helps for warranty validation.
• Error details: error code on display, symptom timeline, photos/videos of fault, water/gas/electrical specs (voltage, breaker rating, inlet pressure), and any previous service case number.
• Contact and access: full address, best callback number, building access notes, parking restrictions, and preferred appointment windows.

If you’re scheduling service, ask the agent to note special conditions such as stacked installations, panel-ready doors, hard water treatment systems, or propane conversions. This helps ensure the field technician brings the correct tools and pre-orders likely parts.

Web, Chat, and Self-Service Alternatives

If phone wait times are high, use your regional site’s Service or Support section. For example, US Home Appliances users can visit www.bosch-home.com/us/service to book a repair, order genuine parts, download manuals, and run guided troubleshooting. Many regions offer live chat during business hours and email forms for non-urgent cases.

For power tools, www.boschtools.com provides online repair booking, parts diagrams, and orderable exploded views by model. For heating products, your country page at www.bosch-thermotechnology.com includes knowledge bases, fault code lookup, and contractor locators.

Escalation and Documentation Tips

If your issue requires escalation, ask for a case number on your first call and reference it on every follow-up. Keep a simple log noting dates, agent names (or IDs), and promised actions. When parts are on backorder, request the current estimated ship date and whether an alternative part or service exchange is possible for your model.

For out-of-warranty repairs approaching the cost of replacement, request a written estimate that itemizes parts, labor, trip, and taxes. Compare this with the MSRP and current promotional pricing for equivalent Bosch models on your regional site. If your unit is within a goodwill window or affected by a known service bulletin, politely ask the agent to review eligibility for courtesy accommodation based on age, usage, and service history.

What is the 800 number for Bosch tools?

For locations of nearby Bosch Factory Service Centers or Bosch Authorized Service Centers, please use our service locator at https://www.boschtools.com/us/en/service/service-center-locator/. For more information on Limited Warranty service, please contact our customer service at 1-877-267-2499.

Is Bosch repair free?

If your Bosch appliance is within the manufacturer’s warranty, or the Bosch Extended Warranty, then the cost of your repair, including any replacement spare parts fitted, will be free within the warranty period, subject to our warranty terms and conditions.

How long is a Bosch warranty?

2-year
2-year manufacturer warranty. Every Bosch home appliance you purchase comes with 24 months of free repairs and spare parts. On the rare occasion that something happens, rest assured we’ll take care of it.

How do I get in touch with Bosch?

If you need a repair on a small Bosch appliance, please call Bosch Customer Service on 0344 892 8979.