Boohoo customer care phone number: the facts, the alternatives, and how to get help fast

Short answer: Boohoo does not operate a public customer care phone number for order support. If you’ve found a number on a third‑party website or forum, treat it as unverified and potentially fraudulent. As of 2025, Boohoo directs all consumer queries to its online Help Centre, live chat, and private social messaging. That’s by design: online channels allow for faster lookups, secure identity checks, and a written trail of what was agreed.

While there is no consumer helpline, you can still reach a real agent quickly. The fastest route is the live chat on Boohoo’s official site. For after‑hours or when chat queues are long (e.g., during Black Friday or Boxing Day sales), private messages via Boohoo’s verified social profiles are the next best option. Below, you’ll find step‑by‑step contact instructions, what information to have ready, how to avoid phone scams, and how to escalate a complaint if you need to.

Is there a Boohoo customer care phone number?

No—Boohoo does not publish a customer service telephone number for order, delivery, returns, or product queries. If you see a number on a search engine result, directory, or “support” blog, it is not from Boohoo. These numbers often route to premium‑rate lines, data harvesters, or generic call centres with no ability to access your order.

Be aware that Boohoo Group plc has a registered office for corporate and legal correspondence, but this is not a customer service desk and will not help resolve order issues by phone. The registered address is: 49–51 Dale Street, Manchester, M1 2HF, United Kingdom. Use the online channels below for anything related to orders, refunds, returns, sizing, payments, or delivery.

Fastest ways to contact Boohoo without a phone number

Live Chat via the official Help Centre

Start at the official Help Centre: https://help.boohoo.com/hc/en-gb or via the Contact page: https://www.boohoo.com/page/contact-us.html. Select your topic (Order Issue, Returns, Delivery, Product Info, etc.) and choose Live Chat. Chat availability can vary by region and demand; during peak sale periods, queues are common, so try earlier in the day or late evening for shorter waits.

Have the essentials ready: your order number, the email used at checkout, delivery postcode, and clear photos if you’re reporting damage, defects, or wrong items. If you’re chasing a refund, keep your return receipt or tracking number handy. Agents can typically verify your account and pull up your order in under a minute once they have these details.

Private social messaging (use only verified profiles)

If chat is unavailable, send a direct message to Boohoo’s verified social accounts linked from the Help Centre. Do not post personal details publicly; use DMs only. Include your order number, issue summary, and the email address on the order. Social teams can access the same internal systems as chat agents and will move your case to a secure channel if needed.

Expect longer response times during big promotions or new collection drops. If your matter is time‑sensitive (e.g., a next‑day delivery that didn’t arrive), try live chat first and follow up with a single social DM to avoid duplicating tickets.

• Go to the Help Centre: https://help.boohoo.com/hc/en-gb and choose Contact Us.
• Select the topic closest to your issue (e.g., “Where is my order?” or “Start a return”).
• Choose Live Chat; if unavailable, use the site’s messaging form or the verified social links provided there.
• Prepare: order number, order email, delivery postcode, and photos (for damaged/incorrect items). Keep file sizes under common limits (2–5 MB each).
• Be specific: item SKU or product name, size/color, quantity, and exact problem (e.g., “item missing,” “seam split,” “wrong size shipped”).
• Ask for a case ID at the end of the chat; save the transcript and any agent promises (refund, resend, discount code).
• For returns, initiate through the official Returns section linked in the Help Centre. Use only the labels generated there so your parcel is scanned correctly.

Common issues Boohoo can solve online—and what to prepare

Missing or delayed orders: Agents will check the carrier scan history and can launch an investigation if the parcel shows no movement or a mis-scan. Provide your order number and any delivery notifications you received. If the tracking shows “delivered” but you didn’t receive it, include a safe‑place photo (if any) and confirm whether neighbors or reception desks have been checked. Report problems as soon as you notice them; timely reporting speeds up carrier investigations.

Damaged, faulty, or incorrect items: Take clear photos in good light—front, back, defect close‑up, and any labels or barcodes. Keep the original packaging until the case is resolved. Boohoo will typically assess the evidence and either arrange a return label, offer a replacement if stock exists, or process a refund. If you purchased for a specific event date, mention it so the agent can prioritize a resend if possible.

Returns and refunds: Always start the return via the official Returns section on boohoo.com (linked from the Help Centre), which generates the correct label and return ID. Keep proof of postage and tracking until the refund clears. Banks can take several working days to post refunds after Boohoo processes them; if you paid with a card, allow up to 10 working days for it to appear on your statement after you receive the refund confirmation email.

Beware of “Boohoo phone number” scams

Because Boohoo doesn’t list a helpline, scammers fill the gap with fake “support numbers.” These often forward to premium‑rate lines or collect personal data. If you’ve called a number that demanded payment just to speak to someone, or asked for full card details to “verify your order,” disengage immediately.

• Red flags: premium or service numbers (UK examples include 084, 087, 090, 091, 098, and 070), “priority hotline” claims, or sites with misspelled domains (e.g., booho0.com, bo0hoo.com).
• Never give full card PAN, full CVV, or one‑time passcodes over the phone or in DMs. Boohoo support will not ask for these.
• Verify the domain: boohoo.com and help.boohoo.com. Only follow social links from the official Help Centre.
• If you’ve been charged by a fake line or shared sensitive data, contact your bank to secure your account and report it to Action Fraud (UK) at 0300 123 2040 or https://www.actionfraud.police.uk/.

Escalation, complaints, and written correspondence

If your issue isn’t resolved on first contact, ask the agent to escalate and provide a case reference. Keep all transcripts, emails, tracking receipts, and photos. Use the Help Centre’s complaint or contact form to submit a concise summary including dates, what was promised, and what outcome you seek (refund, resend, voucher, etc.). Most retail teams can resolve straightforward cases within a few working days once they have complete evidence.

For formal correspondence, you can write to Boohoo.com’s registered office. This is for written records and legal or corporate mail; it is not a customer call centre and cannot resolve cases by phone: Boohoo.com (UK) Ltd, 49–51 Dale Street, Manchester, M1 2HF, United Kingdom. Include your full name, order number, email, postal address, and a clear description of the issue. Postal handling adds time; online chat or the Help Centre form remains the fastest path.

If you paid by credit card and a dispute cannot be resolved, you may have protections under your card scheme. For UK credit card purchases, Section 75 may apply to qualifying transactions; for debit cards, ask your bank about chargeback options and time limits (often up to 120 days from when you became aware of the problem, scheme‑dependent). Always try to resolve directly with Boohoo first, as banks will ask for evidence of your attempts.

Key takeaways

There is no official Boohoo customer care phone number. Use the Help Centre at https://help.boohoo.com/hc/en-gb for live chat and secure web messaging, or send a private message to the verified social accounts linked there. Keep your order number, email, and any photos or tracking receipts ready to speed things up. Avoid third‑party “helpline” numbers—if in doubt, verify on boohoo.com and report suspected scams to Action Fraud at 0300 123 2040.