Blue Dart Customer Care Service Number: How to Reach the Right Support Fast

Official Customer Care Number and Primary Contact Channels

The official Blue Dart customer care helpline in India is 1860 233 1234. This is an “1860” local-rate number, meaning it is not toll‑free; charges apply as per your phone plan. The IVR is typically available 24×7 for tracking and basic queries, while live-agent support operates during standard business hours on working days. If the 1860 series is not reachable from your operator or location, use the Contact Us section on the official website to find a city-specific service center number.

For written support, use [email protected] and the web contact form at www.bluedart.com/contact-us. These channels are useful for submitting documents (for KYC or duty clearance), requesting proof of delivery, or sharing attachments. Always quote your Waybill/AWB number in the subject line for faster routing.

Blue Dart’s official site is www.bluedart.com. Avoid third‑party directories or numbers from social media posts that do not link back to this domain. For business/contract shipping queries, you can also use the “Contact Sales” or “Locate Us” tools on the website to connect with the appropriate regional team.

What to Have Ready Before You Call Blue Dart

Having complete shipment details drastically reduces handling time. Blue Dart agents identify shipments by Waybill/AWB numbers, which are typically 11 digits (numeric). If your purchase is from a marketplace (e.g., Amazon, Flipkart), the seller’s order ID helps, but the AWB is the fastest key for lookup. You can find it in the merchant’s shipping update, the SMS/email you received, on the shipping label, or under “Track” on the Blue Dart site.

If your shipment involves customs (international inbound), keep your KYC documents handy (PAN for individuals; IEC/GST for businesses), any duty payment receipts, and the commercial invoice. For delivery changes, you’ll be asked to confirm the consignee name, PIN code, landmark, and a reachable phone number. For prepaid returns or claims, payment references and photos (if relevant) speed up verification.

• Waybill/AWB number (11 digits), sender name, and destination PIN code
• Consignee details: full address, alternate phone number, preferred delivery window
• KYC (for customs): PAN/Aadhaar (individuals), GST/IEC (business), invoice details
• Duty/tax payment reference (if already paid) and any case IDs from prior chats/emails
• For address corrections: precise new address and landmark; for pickups: package weight/dimensions

Alternative and Regional Contact Options

If 1860 233 1234 is busy or not accessible from your carrier, use the “Contact Us” or “Locate Us” tools on www.bluedart.com to obtain the nearest service center’s direct line. City/area service desks can often action address corrections, reschedule attempts, or arrange holds at the facility for self-collection, subject to verification and serviceability.

Email is recommended when you need to attach documents (KYC, invoices, photos) or want a paper trail: [email protected]. When writing, include your AWB in the subject and a concise description (e.g., “Address correction — AWB 12345678901, Bengaluru 560001”). If you are outside India and cannot dial the 1860 number, email is typically the most reliable first point of contact.

Head Office (for reference/correspondence): Blue Dart Express Ltd., Blue Dart Centre, Sahar Airport Road, Andheri (East), Mumbai — 400099, Maharashtra, India. Note: walk-in customer service is handled at local service centers and hubs; check the “Locate Us” page for addresses and business hours before visiting.

Step-by-Step: Find the Correct Blue Dart Number for Your City

Blue Dart lists regional customer service desks and hub numbers by state/city on its official site. This is the best way to obtain an up-to-date number that directly serves your delivery PIN code. The same page usually provides business hours and, where available, email IDs for the local team.

Follow these steps to get the right contact quickly and avoid outdated or spoofed numbers:

• Go to www.bluedart.com and select “Contact Us” (or search “Blue Dart Contact Us”).
• Open “Locate Us” or “Customer Service” and choose your State and City or enter your PIN code.
• Note the listed phone number(s), business hours, and address; call during working hours for a live agent.
• If your shipment is “In Transit” or “Undelivered,” click “Track” on the site, enter the AWB, and use the “Contact” option shown with your tracking — it often routes you to the exact servicing location.
• If no number is shown for your location, fall back to 1860 233 1234 or email [email protected] with your AWB and callback number.

Pro tip: When you reach a regional desk, ask for the “last-mile facility” name that currently holds your shipment. Knowing the facility helps when you need a hold-for-pickup or an urgent reattempt.

What Customer Care Can Resolve (and Typical Timelines)

Customer care can arrange delivery reattempts, update minor address details (like flat/floor, landmark, alternate contact), place shipments on hold at a facility for self-collection, and guide KYC/duty payment for imports. They can also register delivery preferences (weekday-only, time windows where possible), and provide proof of delivery (POD) on request.

For domestic express shipments, metro-to-metro delivery commonly completes in 1–2 business days; non-metro and remote PINs can take 2–5 business days depending on connectivity and weather. Reattempts are typically scheduled within the next working day once the consignee is reachable; facility holds are usually honored for a limited window (often a few days) before return-to-origin policies apply.

Address changes across distant localities or different delivery zones may need rerouting and can affect transit times and charges. For damages, shortages, or tampering, customer care will open a case, request photos and evidence, and coordinate with the operations team. Keep packaging until your case is closed; you’ll be given a case ID and an estimated resolution timeline.

Fraud Prevention and Verification

Courier-related scams commonly impersonate customer support. Always verify that any number or payment link originates from www.bluedart.com. Blue Dart will not ask for OTPs unrelated to its own platforms, and it will not require remote-access apps for support. Payments for customs duties or charges are collected through official channels (secure links from Blue Dart’s domain or at delivery) — never via personal UPI/QR shared on chat apps.

Check that emails end with @bluedart.com and that tracking pages resolve to bluedart.com. If you find a “customer care number” on a third-party site that differs from 1860 233 1234 or the numbers listed on Blue Dart’s contact pages, treat it as suspicious. When in doubt, use the 1860 line, the official email, or the “Locate Us” page to cross‑verify.

If you believe you interacted with a fraudulent contact, report it to [email protected] with screenshots, phone numbers, and URLs, and notify your bank immediately if you shared payment details. Prompt reporting helps Blue Dart and telecom providers block malicious accounts quickly.

Quick Recap

Primary helpline (India): 1860 233 1234. Official email: [email protected]. Website: www.bluedart.com (use Contact Us and Locate Us for city-specific numbers). Keep your 11‑digit AWB ready, confirm your address and contact details, and share KYC/invoice docs where applicable to speed up resolution.