Blue Dart Customer Care Contact Number: The Expert’s Guide to Getting Help Fast

Official Blue Dart Customer Care Contact Number (India)

The all‑India Blue Dart customer care contact number is 1860 233 1234. This is the primary helpline for shipment tracking, pick‑up requests, delivery reattempts, address correction, COD/Reverse Pickup queries, and general service support. As of 2025, this number remains the most widely published contact point by the company across consumer communications.

“1860” numbers in India are chargeable at standard/local rates as per your telecom plan; they are not toll‑free. If you are calling from outside India or using VoIP, your provider may not support 1860 dialing. In that case, use the website, email, or app channels noted below, or call through a local Indian line.

To speed up resolution when you call, keep your Blue Dart Waybill/AWB number ready (Blue Dart AWBs are typically 11 digits), along with the shipper’s name, delivery address, and your mobile number used at booking. For returns or COD, have the pickup reference and payment details handy.

At‑a‑Glance: Key Contacts and Links

Use the following official channels for fast, authenticated support. When using web links, ensure you are on the genuine Blue Dart domain (bluedart.com) to avoid phishing or look‑alike sites.

For most customer issues (tracking, delivery, address updates, reattempts), the phone line below plus the tracking page and email route will cover 95% of needs. Corporate and escalation routes are included for completeness.

• All‑India Customer Care: 1860 233 1234 (standard carrier charges apply)
• Customer Service Email: [email protected] (include AWB, contact number, city, and a concise issue description)
• Contact Page (Service Requests/Nearest Facility): https://www.bluedart.com/contact-us
• Tracking (AWB/Ref No. Lookup): https://www.bluedart.com/tracking
• Corporate Website (Services, Tariffs, Network): https://www.bluedart.com
• Head Office (Correspondence, not a retail counter): Blue Dart Express Ltd., Blue Dart Centre, Sahar International Airport Road, Andheri (East), Mumbai 400099, Maharashtra, India

How to Reach a Human Quickly and Get Faster Resolution

Call the helpline, select the tracking or delivery support option, and then choose “speak to an agent” when available. If the IVR asks for your waybill, key in all digits exactly as printed. If the system cannot locate your shipment (e.g., newly generated labels), wait 30–60 minutes and try again—scans can take a short time to sync.

Prepare a brief, factual summary: what went wrong, the exact address or landmark, preferred reattempt day/time, and any building or gate codes. For partial deliveries or damage claims, note what is missing or affected, capture clear photos, and ask the agent for a case ID. Always request and record the ticket or complaint reference number before ending the call.

If your delivery is time‑critical, tell the agent the hard deadline and provide an alternate contact person at the destination. For gated communities or secure offices, pre‑alert the security desk and share Blue Dart’s arrival window so the courier can complete delivery without avoidable delays.

Escalations, Regional Teams, and Headquarters

If your issue remains unresolved after the first interaction, ask for the case to be escalated and request the escalation ticket number. Blue Dart publishes state/regional customer service contacts and an escalation matrix on its contact page (see: https://www.bluedart.com/contact-us). These listings typically include email addresses for regional customer service leaders and nodal contacts.

When escalating by email, include your original ticket number, AWB(s), dates and times of prior calls, and a concise timeline of events. Attach supporting documents such as delivery attempt slips, photos, proof of value for claims, and ID/address proof if requested. Clear, complete submissions reduce back‑and‑forth and can shave 1–2 business days off resolution time.

Corporate correspondence can be directed to Blue Dart Express Ltd., Blue Dart Centre, Sahar International Airport Road, Andheri (East), Mumbai 400099. Note that the head office is not a public service counter; walk‑in customer interactions are generally handled at local service centers. Use the “Locate Us”/Contact page to find the nearest customer facility for in‑person needs.

Important Service Notes, Hours, and Charges

Helpline availability can vary by day and load; typical customer service hours align with business days, with extended availability around peak shipping periods and festive seasons. If you encounter long queues during lunch or early evening, try calling during mid‑morning or late afternoon. For non‑urgent matters, the email route often yields well‑documented responses within 24–48 business hours.

Charges: the 1860 233 1234 number incurs standard call charges; your telecom plan determines the rate. Blue Dart does not levy separate “phone support fees.” Beware of third‑party “agent” sites advertising paid priority phone help—those are not affiliated with Blue Dart. Always verify the URL is bluedart.com and never share OTPs unrelated to Blue Dart’s own verification prompts.

For international movements routed via DHL’s global network, the tracking still appears against your Blue Dart AWB on the Blue Dart site, and Blue Dart customer care can guide you. However, if you are advised to contact DHL Express for a segment outside India, use the DHL details provided by the agent or on DHL’s official site. Avoid relying on unverified numbers from search ads or forums.

What to Keep Ready Before You Contact Support

Having complete, accurate details at hand will significantly improve turnaround. Below is a condensed checklist you can keep on your phone or workstation.

• AWB/Waybill number(s) and your registered mobile number
• Full delivery address with landmark and alternate contact
• For pickups/returns: pickup reference, package count, and ready‑by time
• For damages/shortages: photos, invoice/proof of value, and seal/tamper details
• Any prior ticket/case ID and dates of previous calls or emails

About Blue Dart: Scale and Reliability Context

Founded in 1983, Blue Dart is part of the DHL group and operates one of India’s largest express logistics networks. The company services over 55,000 locations domestically and connects globally through DHL, supported by a dedicated air network via Blue Dart Aviation for time‑definite movements.

This scale explains both its capacity to handle complex deliveries and the occasional peak‑season congestion. Using the official helpline 1860 233 1234, the contact page, and documented escalations gives you the fastest path to resolution while keeping your data secure.