BlackPeopleMeet Customer Care Number: How to Reach Support Safely and Effectively

Is there a public BlackPeopleMeet customer care number?

BlackPeopleMeet does not publish a general inbound customer care phone number on its website or inside the app. Most account, billing, and safety issues are handled through the in‑app Help/Contact form or the online Help Center, where you submit a request and receive responses by email or secure message. In some cases, support may offer a scheduled callback after you open a ticket, but those calls are arranged from within the official help flow rather than through a public hotline.

BlackPeopleMeet is operated by People Media, a Match Group company. Match Group acquired People Media in 2009 for approximately $80 million and centralizes customer support for many of its brands through online channels. If you see a “BlackPeopleMeet customer care number” posted on third‑party websites or social media, treat it as suspicious—scammers often publish fake phone numbers to harvest payment details. Always start from the official site: blackpeoplemeet.com.

How to contact BlackPeopleMeet support (website and app)

From a web browser: sign in at blackpeoplemeet.com, scroll to the footer, and click Help/Contact or Customer Support. From the iOS or Android app: open the profile or settings menu, tap Help or Contact Us, then choose a topic (Billing, Account Access, Reporting, etc.) and submit a request. You should receive an automated acknowledgment and, typically, a human reply within 24–72 hours depending on volume. Check your spam folder and ensure that emails from the domain you used to submit the request are allowed.

If you cannot sign in, use the Forgot Password link on the login page, then return to the Help/Contact path. If you have a billing concern, include a copy of your receipt. For purchases made through Apple or Google, BlackPeopleMeet cannot access your card details or issue direct refunds; you will need to use your app store’s billing support after you cancel auto‑renew.

• Provide your BlackPeopleMeet username and the email on file (do not send your password).
• Include the last 4 digits of the card and the charge date/amount, or your Apple/Google order ID (e.g., “MQD123…”, “GPA.1234‑5678‑…”) for app‑store purchases.
• State your platform (Web, iOS 17, Android 14), country, and time zone for scheduling any callback.
• Attach screenshots of errors, receipts, or renewal notices, with sensitive numbers masked.
• If reporting a user, include the profile name, age/location as shown, and exact message timestamps.

Billing, cancellations, and refunds

How you cancel or request a refund depends on where you subscribed. If you paid directly on blackpeoplemeet.com with a card or PayPal, you can manage auto‑renewal on the website under Account Settings > Subscription > Manage. If you subscribed via the iOS App Store or Google Play, Apple or Google is your merchant of record; manage and cancel in the app store’s subscription settings. This separation is industry standard and ensures your payment details stay with your chosen platform.

Cancel at least 24 hours before the renewal date to avoid the next charge. After cancellation, your premium benefits typically remain active until the end of the current paid term. Refunds are evaluated case‑by‑case. For Apple purchases, go to reportaproblem.apple.com; for Google Play, use play.google.com > Account > Subscriptions or pay.google.com for transaction details. Bank statements for direct web purchases may show descriptors like “PM*BlackPeopleMeet” or “PM*PeopleMedia” (the exact text varies by bank and region).

Cancel via the website (direct billing)

Sign in at blackpeoplemeet.com, go to Account Settings, select Subscription or My Account, then choose Manage or Turn Off Auto‑Renew. Follow the confirmation prompts until you see a confirmation screen and receive an email. Keep the confirmation for your records, including the timestamp and any reference number.

To minimize billing issues, cancel 24–48 hours before the scheduled renewal. If you do not see the cancellation option, open a support ticket immediately and include the last 4 digits of the card, billing ZIP/postcode, and the most recent charge date and amount so an agent can locate the transaction.

Cancel via Apple App Store or Google Play

iOS (Apple): on your iPhone/iPad, go to Settings > [your name] > Subscriptions, select BlackPeopleMeet, then tap Cancel Subscription. For refunds or accidental renewals, visit reportaproblem.apple.com and select the relevant purchase. Apple’s system will show eligibility and typical processing times. Keep the Apple order ID from your emailed receipt for reference.

Android (Google Play): open the Play Store app > tap your profile > Payments & subscriptions > Subscriptions > BlackPeopleMeet > Cancel. For refunds, see play.google.com or pay.google.com to locate the order number and use Google’s Help > Request a refund. Google may allow requests within a limited window for certain transactions.

Phone support expectations and alternatives

Because there is no publicly listed BlackPeopleMeet customer care number, phone conversations generally happen only when scheduled after you submit a ticket. If support offers a callback, they will confirm the window inside your open case. You can ask them to verify the last message they sent you in the Help Center before you proceed, which helps confirm you are speaking to the legitimate team.

During any call, support should not ask for your full card number, full Social Security number, or your account password. It’s acceptable to confirm non‑sensitive details such as your username, case ID, and the last 4 digits of a payment card. If in doubt, end the call and reply inside your existing support thread to validate the request.

Fraud prevention and verification

Be wary of websites, ads, or directory listings that claim to publish a “BlackPeopleMeet customer care number” and then demand payment, remote access, or gift cards. Impostors often use look‑alike domains and spoofed caller IDs. Legitimate billing for direct web purchases will route through People Media/Match Group and show up on statements accordingly; app‑store purchases will show Apple or Google as the merchant.

• Never pay support fees via gift cards, crypto, wire transfers, or peer‑to‑peer apps to a person you don’t know.
• Verify any support contact by initiating from blackpeoplemeet.com or the official app Help/Contact link.
• Do not share one‑time codes sent to your phone or email; those are for login/security only.
• Check sender domains on emails; look for mismatched or misspelled domains and urgent payment demands.
• Report suspected scams to reportfraud.ftc.gov (US) or your local consumer protection authority, and to the platform via the in‑app Report tools.

If you believe your account or payment method was compromised, change your BlackPeopleMeet password, enable any available security features, contact your bank to secure your card, and file a ticket through the official Help channel with a timeline of events and copies of any suspicious messages.

Escalation and legal notices

If your case stalls, reply to the existing ticket and request escalation. Provide your case ID, a concise summary (3–5 bullet points in the message body), and what resolution you seek (e.g., “cancel auto‑renew as of DD MMM YYYY and refund the charge posted on DD MMM YYYY”). Keeping all correspondence within the same thread helps agents see history and speeds resolution.

Corporate correspondence for Match Group (People Media) is typically directed to: Match Group, 8750 North Central Expressway, Suite 1400, Dallas, TX 75231, USA. This address is not a customer support center and mail sent here will not expedite routine issues; use it only for formal notices where required by your local laws or by the site’s Terms of Service.

As a last resort for unauthorized charges on cards billed directly (not via Apple/Google), you may dispute with your bank. Under US rules, timely reporting matters: many issuers require notice within 60 days of the statement date for electronic fund transfers, and card network policies often set windows of 60–120 days from the transaction date. Initiating a chargeback will typically lock the related account; if you still want to use the service, try to resolve with support first and document the outcome.

Quick reference

Official site: blackpeoplemeet.com. Use the footer Help/Contact link or the in‑app Help menu to open a case. Expect replies by email or secure message, with callbacks scheduled only after you submit a request. There is no public BlackPeopleMeet customer care phone number; avoid third‑party numbers posted online.

For app‑store billing: Apple (reportaproblem.apple.com) and Google Play (play.google.com > Subscriptions) manage cancellations and refunds for purchases made through their platforms. Keep your order IDs and case numbers for any follow‑up.