Black+Decker Customer Care: A Complete, Professional Guide

Black+Decker customer care is handled by the Consumer Solutions division of Stanley Black & Decker and covers power tools, outdoor equipment, and home appliances. Whether you need warranty service, parts, or product guidance, you’ll save time by using the right channel, having the correct documentation, and knowing the process. Below you’ll find the key phone numbers, URLs, addresses, and practical steps that experienced service coordinators use every day.

How to Contact Black+Decker Support (United States)

Phone support: 1-800-544-6986. This is the primary Black+Decker consumer support line in the U.S. Typical hours are Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time (hours may vary on holidays). Expect the fastest help for warranty validation, basic troubleshooting, and status updates on open cases. If call volume is high, try calling right at opening or mid-afternoon ET.

Online support: https://www.blackanddecker.com/support. Use this portal to search FAQs, download manuals, start a case via web form, access live chat when available, and locate authorized service centers. For parts ordering and repair tracking, go directly to ServiceNet: https://servicenet.blackanddecker.com. Create an account to save serial numbers and view order history.

Mailing Address (Correspondence only)

Black+Decker Consumer Support, 701 E. Joppa Rd., Towson, MD 21286, USA. Do not ship warranty returns to this address unless a support agent provides a Return Material Authorization (RMA) with explicit shipping instructions; unauthorized returns are frequently refused.

Warranty Coverage: What It Typically Includes

Most new Black+Decker power tools and outdoor equipment carry a 2-year limited warranty from the date of purchase. Many small kitchen and home appliances also include a limited warranty (commonly 2 years). Batteries and chargers typically include a limited warranty as well. Always confirm the exact term printed in your product’s owner’s manual or on the product page, as some specialty models can differ.

Limited warranty coverage generally applies to defects in material or workmanship under normal household use. It does not cover normal wear (e.g., brushes, blades), misuse, lack of maintenance, or commercial/industrial use unless explicitly stated. Proof of purchase is required. A valid date code on the tool—often a 4-digit YYWW format or similar marking on the rating plate or battery compartment—is used to verify build date and assist with validation.

How to File a Warranty Claim

Step 1: Gather proof of purchase (receipt or invoice with retailer and date), the tool’s model number (e.g., LDX120C), and the date code/serial number. If you registered the product earlier, have your registration confirmation available.

Step 2: Contact support at 1-800-544-6986 or submit a case at https://www.blackanddecker.com/support. For in-person service, use the locator at https://www.blackanddecker.com/support to find an Authorized Service Center. For mail-in service, the agent will issue an RMA and instructions; do not ship without an RMA.

Replacement Parts, Repairs, and ServiceNet

ServiceNet (https://servicenet.blackanddecker.com) is the official portal for exploded parts diagrams, OEM parts ordering, and repair tracking. Enter your model number to view parts lists and schematics. Parts availability is shown in real time, and standard shipping in the continental U.S. typically runs 3–5 business days (expedited options may be offered at checkout). Backordered items will display expected ship dates when known.

Authorized Service Centers perform both warranty and out-of-warranty repairs using OEM parts. For out-of-warranty work, many centers charge a diagnostic fee that is often applied to the repair if you proceed; confirm the policy and estimate before approving service. Keep your ServiceNet order number and repair ticket number handy—these are what phone agents and technicians will request when checking status.

Product Registration and Documentation

Registering your product simplifies proof-of-purchase lookups and can speed up warranty claims. Start from the main support page (https://www.blackanddecker.com/support) and follow the registration prompts. You’ll need the model number, serial/date code, purchase date, and retailer name. Registration does not replace the requirement to retain your receipt, but it is frequently accepted when the record is complete.

Store documentation in a single folder: digital copy of your receipt (PDF or photo), owner’s manual, and any registration confirmation. If the rating label is easily removable (e.g., on some appliances), photograph it and the date code for your records. Clear documentation is the most reliable way to keep claims under 10 minutes on the phone.

Returns, Exchanges, and Where to Go

Retail purchases should be returned to the original place of purchase under that retailer’s return policy and timeframe. If you bought directly from Black+Decker online (blackanddecker.com), returns are generally accepted within 30 days of delivery for new/unused products in original packaging. Contact customer support first to obtain an RMA and return instructions; shipping costs are typically your responsibility unless the product is defective on arrival.

For defective items outside the retailer’s return window, proceed via warranty service instead of a retail return. Returns shipped without an RMA or to the wrong address are a common cause of multi-week delays. Always use the shipping label and address provided by support for RMA returns.

Safety Notices and Recalls

Before using older tools or appliances, check active safety notices on the Black+Decker support site and on the U.S. Consumer Product Safety Commission (CPSC) database at https://www.cpsc.gov/Recalls. Each listing includes affected model numbers, date codes, and remedies (repair kit, replacement, or refund) as well as instructions for verification.

If your product is subject to a recall, follow the recall instructions exactly—do not attempt to repair the item yourself. For recall-specific hotlines, the notice will list a dedicated phone number or URL; these cases are handled on an expedited basis and generally do not require standard proof-of-purchase.

Channels and What to Have Ready

• Fastest channel by need:
  – Warranty validation or case status: 1-800-544-6986 (Mon–Fri business hours ET).
  – Parts and schematics: https://servicenet.blackanddecker.com (model number required).
  – Service center lookup and manuals: https://www.blackanddecker.com/support.
  – Recall verification: https://www.cpsc.gov/Recalls and Black+Decker support site.
• Have this ready before you call or chat:
  – Model number and product family (e.g., 20V MAX drill LDX120C).
  – Date code/serial number from the rating label (often 4–8 characters; typical YYWW format).
  – Purchase details: retailer, city/state (or order number), and purchase date.
  – Clear description of the issue, when it occurs, and any error indicators (lights, sounds).
  – Photos or short video if the issue is intermittent (attach via the web form for faster triage).

Common Timelines and Expectations

Phone/written case creation typically takes 5–10 minutes when documentation is complete. If a mail-in RMA is issued, expect 1–2 business days for email confirmation with a label or ship-to address. Authorized Service Center turnarounds vary by workload and parts availability; a common timeline is 5–7 business days for diagnosis and 3–5 business days for in-stock parts once approved.

If parts are backordered, ServiceNet will display an estimated date. You can ask support to split-ship available items or suggest compatible substitutes when appropriate. For batteries and chargers, shipping restrictions (lithium-ion hazmat rules) can add 1–2 business days; verify carrier requirements on the checkout page.

Escalations and Case Notes

If your case stalls, call with your case ID and ask for a supervisor callback. Provide any new facts (e.g., updated photos, retailer confirmations); agents add these to case notes that technicians and shipping teams rely on. Keep your email address consistent across calls and ServiceNet orders to avoid duplicated records and delays.

What is the return policy for Black and Decker?

Returns. You can return most new unopened and unused items within 30 days of delivery for a refund, (unfortunately, shipping charges are not refundable). Items must be returned in new, unopened and unused condition and contain all original materials included with the shipment.

How to use black and decker warranty?

Visit the BLACK+DECKER Service Center nearest you. A Service Technician will evaluate the product for any defects due to faulty materials or workmanship for the warranty that applies to your tool. Proof of purchase maybe required.

What company took over Black and Decker?

Stanley Black & Decker
DeWalt was acquired in 1960, and sold to Black & Decker. In March 12, 2010 Black & Decker merged with Stanley Works to become Stanley Black & Decker. It’s a wholly owned subsidiary of that company.

How do I contact Black and Decker customer service?

(800)-544-6986
Should you have any questions, contact BLACK + DECKER Customer Service at (800)-544-6986 during operational hours, Monday to Sunday, 7 AM to 11 PM ET or through the Contact Us form at https://www.blackanddecker.com/support/contact-us.