BJ’s Customer Care Phone Number: The Fastest Ways to Get Help

The primary BJ’s Wholesale Club customer care phone number is 800-257-2582 (that’s 800-BJS-CLUB). This is the main line for member services, online order support, club information, and general questions. When you call, you’ll be routed through a brief menu to reach the right team for membership, orders, or technical help with BJs.com or the BJ’s mobile app.

BJ’s operates over 240 warehouse clubs and fuel stations across more than 20 U.S. states (founded in 1984), and the 800-257-2582 line is designed to support both in-club and online members. Live agents are typically available during extended U.S. business hours (Eastern Time), excluding major holidays. If you call outside of live-agent hours, you’ll still be able to access self-service options or request a callback when available.

When to Use 800-257-2582 (800-BJS-CLUB)

Call the 800-257-2582 number for questions about your BJ’s membership (new sign-ups, renewals, upgrades to The Club+ plan, address or email changes), help with BJs.com orders (tracking, missing or damaged items, delivery windows, cancellations), issues with coupons/digital offers, and general club information (hours, services, or fuel inquiries). It’s also appropriate for assistance with same-day delivery or in-club pickup orders you placed online.

If your concern involves a store-specific situation—like verifying whether a local club has a large appliance in stock or checking a tire center appointment—use the 800 number first to get the correct department and the direct local contact, or look up your club’s phone on the store details page at bjs.com. For sensitive payment issues tied to a credit card, BJ’s Member Care will direct you to your card issuer (see “Billing and BJ’s Credit Cards” below).

What to Have Ready Before You Call

Preparing a few details ahead of time can shorten your call substantially. You’ll typically be asked to verify your membership and to identify the order, club, or item involved. Having documentation handy helps the agent pull up your account and resolve your request without transfers.

• Your BJ’s membership number (from your physical card or the BJ’s app), plus the full name and phone number on the account;
• Any recent online order number from your confirmation email or account history, and the delivery or pickup date;
• The email address used at checkout and the last four digits of the card used for that order (if applicable);
• The club location (city/state) and approximate date/time of an in-club purchase, if you’re calling about a store transaction;
• Item details: product title, SKU/UPC if available, quantity, and price paid;
• Photos of damage/defects (for delivery issues) or receipts/packing slips for verification.

If you’re calling on behalf of someone else (for example, a spouse or business partner), make sure you’re an authorized user on the membership or the primary member is present to consent. For security reasons, BJ’s will not discuss account specifics unless the caller can be verified.

Common Issues Member Care Can Solve by Phone

BJ’s agents can handle most membership and order issues end-to-end on a single call. Typical requests include: renewing or upgrading memberships, changing email or mailing addresses, applying digital coupons that didn’t attach, resolving substitutions on same-day delivery, updating pickup contacts, and reissuing digital receipts. For online orders, agents can investigate shipping delays, submit claims for missing or damaged items, and initiate refunds or reships when policy criteria are met.

• Membership changes: Switch between The Club ($55/year) and The Club+ ($110/year) plans, add household members, or update contact details;
• Order support: Track packages, request replacements, and cancel eligible orders before fulfillment;
• Account access: Reset passwords, fix sign-in problems, and merge duplicate accounts;
• Coupons and promotions: Troubleshoot digital offers not applying at checkout and review price adjustments when applicable;
• Club information: Confirm club hours, fuel station availability, and special services (optical, tire center, bakery, deli) at your location.

For large items (e.g., furniture, TVs, appliances), delivery windows and carrier procedures can differ from small-parcel shipments. Have the delivery appointment information and any carrier notices ready. If an in-home delivery needs to be rescheduled or refused due to damage, call 800-257-2582 as soon as possible so Member Care can coordinate with the delivery partner.

Alternate Ways to Contact BJ’s (When You Can’t Call)

If you prefer not to call, visit the Help Center at https://www.bjs.com/help for self-service articles, order lookups, and live chat when available. Chat is a good choice for quick fixes like password resets, tracking updates, and applying missing digital coupons. You can also manage many tasks—renewals, upgrades, adding household members, and curbside pickup changes—through your account on BJs.com or the BJ’s mobile app.

For local club questions (e.g., whether a specific item is in stock at your club), use the “Find a Club” tool on https://www.bjs.com to open your club’s page. There you’ll see hours, services offered at that location, and a direct club phone number if provided. For time-sensitive in-club issues like a curbside pickup complication, calling the club after checking in through the app often gets the fastest response.

Billing and BJ’s Credit Cards

BJ’s credit cards are issued by a bank partner (the BJ’s One Mastercard program launched with Capital One in 2023). For card-specific matters—billing disputes, payment posting, fraud alerts, card replacement—call the number printed on the back of your card or use your card issuer’s mobile app for secure support. If you don’t have the card handy, Capital One’s general customer service is 877-383-4802, and they can route you to the BJ’s-branded card team.

Member Care at 800-257-2582 cannot access your credit card account, but they can help with membership-linked rewards and benefits questions, confirm your membership status, and ensure your BJ’s account information matches your card profile to prevent checkout errors. If a transaction problem spans both BJ’s and your card issuer, start with BJ’s to verify the order status, then follow up with the issuer if a charge needs to be released or disputed.

Tips to Reach a Live Agent Faster and Protect Your Account

Call during lower-volume windows when possible: mid-morning (approximately 9:30–11:30 a.m. local time) or mid-afternoon (2:00–4:00 p.m.) Tuesday through Thursday typically have shorter waits than Monday mornings or the lunch rush. Have your membership number and order details ready before dialing so the IVR can identify your account and route you correctly—this often saves a transfer.

For security, never share full credit card numbers, full Social Security numbers, or one-time passcodes sent to your phone or email. BJ’s agents will verify you using membership and contact information, and may send a one-time verification code to the email or phone on file. If someone calls you claiming to be from BJ’s and asks for sensitive information, hang up and call 800-257-2582 directly to confirm. Most membership changes and simple order fixes are resolved in a single call that takes under 10 minutes when you have the right details on hand.

Summary: The Number to Remember

For most needs related to your BJ’s membership or orders, call 800-257-2582 (800-BJS-CLUB). Use the Help Center at https://www.bjs.com/help for chat and self-service options, and contact your card issuer at the number on the back of your card for billing-specific questions. With a few details ready, you’ll typically get a fast, accurate resolution.

Can I cancel my BJS membership anytime?

Primary members who are dissatisfied may cancel their membership at any time and request a refund of membership fees paid for the current membership period at any BJ’s club location. You can also send us a letter at: BJ’s Wholesale Club, Inc.

What is the phone number for BJ’s member care?

800-BJS-CLUB
Visit your BJs.com account, a member services desk, or call 800-BJS-CLUB to manage or cancel BJ’s Easy Renewal; cancel before the Start Date to avoid being charged. New members only.

What is the phone number for BJ’s credit card customer service?

Pay via phone by calling 844-202-9570 for the BJ’s One Credit Card or BJ’s One+® Credit Card; the BJ’s Business Elite Credit Card phone number is 844-217-6927.

Does BJ’s have good customer service?

About BJ’s Wholesale Club
BJ’s Wholesale Club has an average rating of 2.7 from 4977 reviews. The rating indicates that most customers are generally dissatisfied.