BISSELL Customer Care Number: How to Reach Expert Support Quickly

BISSELL has supported households since 1876, and its customer care team is set up to resolve most product questions—warranty, parts, troubleshooting, orders—in one call. In the United States, the primary BISSELL Consumer Care number is 1-800-237-7691. This toll-free line connects you directly with trained agents who can look up your model, validate warranty eligibility, and arrange service or parts.

As of 2024, typical phone support hours are Monday–Friday 8:00 AM–10:00 PM Eastern Time and Saturday 9:00 AM–8:00 PM Eastern Time; closed on Sundays and major U.S. holidays. Hours can change during peak seasons or holidays, so confirm the latest schedule on the official site: https://www.bissell.com/support.

Official Contacts, Hours, and Where to Start

For most U.S. consumers, start with the BISSELL Consumer Care line at 1-800-237-7691. If you prefer not to wait on hold, the online Support hub (https://www.bissell.com/support) offers model-specific troubleshooting guides, user manuals (PDF), and parts diagrams—often enough to solve clogs, low suction, or brush roll issues in minutes.

Live chat is commonly available on the support pages during business hours and is useful for quick links to parts, checking order status for purchases from bissell.com, or confirming warranty coverage dates. If you use a relay service (711) for hearing or speech assistance, agents can handle your call through the service with your consent.

U.S. Corporate Details and Postal Address

BISSELL Homecare, Inc. is headquartered in Grand Rapids, Michigan. While corporate offices do not provide walk-in repair services, the address is helpful for warranty documentation or mailed correspondence: BISSELL Homecare, Inc., 2345 Walker Ave NW, Grand Rapids, MI 49544, USA. For support, always call the Consumer Care number first to obtain an RMA or case number before mailing anything.

For product registration, manuals, and parts, the fastest route is online via https://www.bissell.com/support. Registration speeds up warranty claims because your purchase date and serial number will already be on file.

When to Call vs. Use Online Tools

Use the phone line (1-800-237-7691) for time-sensitive issues like missing/broken parts out of the box (document with photos), warranty claims that may require shipment or proof-of-purchase review, or billing questions related to bissell.com orders. Agents can place replacement part orders, validate warranty status using your serial number, and provide prepaid labels when coverage applies.

Use the online support library when you need a manual, part number lookup, or a step-by-step fix for common issues such as: machine not spraying, brush roll not spinning, low suction, or error indicators on multi-surface machines. Many problems—clogs in the foot, incorrectly seated tanks, or blocked nozzles—are solved in under 10 minutes with the official guides.

Information to Have Ready Before You Call

• Full model number and product name (for example, ProHeat 2X Revolution Pet Pro 1986; CrossWave Cordless Max 2554A; CleanView Swivel 2252; Big Green 86T3).
• Serial number and date code (usually on a label near the cord entry, behind tanks, or on the underside; snap a photo for accuracy).
• Proof of purchase (retailer receipt or email invoice showing date and model; original purchase date determines warranty coverage).
• Specific symptoms and steps already tried (e.g., cleaned brush roll, cleared nozzle, replaced belt), plus any error lights or sounds.
• Full shipping address and email if parts shipment or case documentation will be created during the call.

Warranty Coverage and Typical Costs

BISSELL warranties vary by product family and region, but most U.S. household models include a limited warranty of 2 years from the date of purchase; select premium products carry 3 to 5 years. Examples: the Big Green (model 86T3) typically carries a 5-year limited warranty for home use, while many CrossWave and CleanView models are 2 years. Handhelds may be 1–2 years. Confirm the exact term printed in your manual or on the product page for your model.

Limited warranties cover manufacturing defects under normal household use. Wear items and misuse (e.g., damage from non-BISSELL solutions in carpet extractors) are usually excluded. If your machine is in-warranty, replacement parts and ground shipping are commonly provided at no charge once approved. Out-of-warranty parts pricing varies: belts are often under $10, brush rolls $15–$40, nozzles and tanks $20–$60. As of 2024, full machine replacements are rare and require documented failure after troubleshooting.

Common Models and What Support Can Solve by Phone

• ProHeat 2X Revolution Pet Pro (1986/1986N): No spray or low suction usually traced to an unseated clean water tank, clogged red nozzle, or a tripped brush roll indicator; agents can walk you through purge/prime steps in 5–10 minutes.
• CrossWave Cordless Max (2554/2554A): Error lights or auto-shutoff frequently relate to dirty sensor windows or tangled brush; support can guide a full cleaning cycle and reset. Battery and charger diagnostics are also covered.
• CleanView Swivel (2252/2316): Loss of suction commonly due to a clogged cyclone or filter; a short filter maintenance routine typically restores performance. Agents can locate your exact foam/HEPA filter part numbers.
• Big Green (86T3): For household owners, agents can identify tank gasket issues, flow blockages, or brush drive belt wear and ship parts under the 5-year term when eligible; they’ll also advise the correct Professional formula ratio.

Pricing, Parts, and Where to Buy

Typical U.S. street prices in 2024: ProHeat 2X Revolution Pet Pro $279–$329, CrossWave Cordless Max $399–$449, CleanView Swivel $119–$159, Big Green (86T3) $469–$499. Prices vary by retailer and promotions. Using genuine BISSELL formulas and parts helps maintain warranty coverage and cleaning performance.

For parts and consumables (belts, filters, tanks, brush rolls, cleaning formulas), start at https://www.bissell.com/support and navigate by model. You can also find OEM parts via major retailers, but matching the exact model and revision (e.g., “1986 series”) prevents misorders. Keep packaging until you verify fit.

International Support and Region Sites

If you are outside the U.S., go to your regional BISSELL site for local customer care numbers, hours, and warranty terms: Canada https://www.bissell.ca/support, United Kingdom https://www.bissell.co.uk/support, Australia/New Zealand https://www.bissell.com.au/pages/support, and Europe https://www.bissell.eu/support. Phone numbers, hours, and warranty periods can differ from the U.S. program.

Some regions route support via web forms first to create a ticket, then follow up by phone or email. For the fastest response, include your serial number, photos of any damaged part, your receipt, and your full shipping details in the first contact.

Practical Tips to Cut Hold Time

Call mid-week and earlier in the day (local time) to avoid peak Monday surges and post-holiday backlogs. If your issue is parts-related and not urgent, use the online parts lookup and chat to place an order—this often takes under 10 minutes and avoids phone queues.

When you do call 1-800-237-7691, have your model, serial, and receipt on hand. If you’re troubleshooting, set the machine near a sink or trash bin so you can remove and rinse parts during guided steps. This preparation reduces repeat calls and speeds resolution significantly.

Does BISSELL have a satisfaction guarantee?

BISSELL wants you to love your purchase!
If you would rather have another BISSELL product or are not completely satisfied with your purchase, you can follow the Return Instructions to initiate a return.

Can BISSELL be repaired?

Please note: For machines outside of their warranty period, an assessment fee of $38.50 applies. Following assessment and a quotation for repair being provided, subsequent parts and labour is charged in addition to this.

How long is the BISSELL warranty?

one year’s
BISSELL are committed to ensuring that all products are to the highest standard. All our products have a minimum one year’s manufacturer guarantee from the date of purchase and should you experience a problem within this period please contact the BISSELL Consumer Care line on 0344 888 66 44 – Option 1.

What models of BISSELL are being recalled?

The affected products sold in the U.S. and Canada are models 1985, 19851 (also called Multi Auto), 19859, 1985T, 1985C, 2151, 21512, 21513, 21517, 21518, 21519, 2151A, 2151C, 2151T, 2151W, 2151V during August 2016 through December 2022. BISSELL has spent 147 years producing quality products that consumers can trust.