Bank of India Customer Care Number: An Expert, Practical Guide

Official customer care numbers and channels

Bank of India (BOI), headquartered at Star House, C‑5, G‑Block, Bandra–Kurla Complex, Bandra (East), Mumbai 400051, operates a centralized contact center to support its more than 5,000 domestic branches and international offices. The bank maintains multiple helplines so customers in India and overseas can reach support for account services, digital banking, and card hotlisting. The numbers below are the ones BOI has consistently publicized in recent years; always verify on the official website before dialing.

Within India, BOI provides two toll‑free lines for general customer care and IVR self‑service, and a Mumbai-based chargeable line that can be dialed from abroad. Card hotlisting (blocking) is available 24×7 via the IVR on these same numbers. When calling, keep your Customer ID, last four digits of the account/card, and registered mobile number handy for verification.

• Toll‑free (within India): 1800 220 229
• Toll‑free (within India): 1800 103 1906
• Chargeable (useful from overseas): +91 22 4042 6003
• Official website (verify current numbers): https://www.bankofindia.co.in/
• Direct “Contact Us” page: https://www.bankofindia.co.in/contact-us

If a number you find online does not also appear on BOI’s official site (domain: bankofindia.co.in), do not use it. Scammers often publish look‑alike numbers on search results and social media. Type the website address directly into your browser and navigate to Contact Us to confirm details before calling.

What you can resolve by phone

The contact center can assist with most retail and SME queries: account balances and recent transactions, digital banking (internet and mobile app) login issues, fund transfer status, NEFT/RTGS/IMPS troubleshooting, cheque status and stop‑payment requests, updation of email/mobile, and interest/fee clarifications on savings, current, FD/RD, and loan accounts. Agents can also guide you through Aadhaar seeding, UPI activation, and debit card PIN/regeneration options.

For cards, you can immediately hotlist a lost or stolen debit or credit card through the IVR without waiting for an agent—this is available 24×7. Agents can raise service requests for replacement cards, disputed transactions, and international usage enablement (subject to RBI/BOI controls). For loans (home, auto, MSME), they can share account statements, repayment schedules, and part‑payment/foreclosure processes; for rate or sanction changes, you’ll typically be directed to your home branch for documentation.

Hours, languages, and expected timelines

IVR self‑service—including card blocking—is available 24×7, 365 days. Live agent availability is generally extended-hours on all working days, with peak staffing during Indian business hours (09:00–18:00 IST, Monday to Friday, and working Saturdays). As per the Indian banking calendar, most bank branches (and some centralized back offices) are closed on 2nd and 4th Saturdays; however, helplines typically maintain IVR support round-the-clock.

Turnaround times vary by request type. Simple information requests are resolved on the call; card hotlisting is instant; debit card reissue typically takes 5–7 working days for dispatch; dispute investigation for electronic transactions may take 7–30 days depending on network (UPI/IMPS/NEFT/Card scheme) and the guidelines in force. For formal complaints lodged via the contact center, BOI’s standard resolution window aligns with RBI norms—usually up to 30 days. Ask the agent for a Service Request (SR) or Ticket Number for tracking.

Verifying you have the right number

Always cross‑check numbers on the official Bank of India website. Start at the homepage (https://www.bankofindia.co.in/), scroll to the footer, and click “Contact Us.” BOI updates this page when helplines change, and it may display additional lines (for specialized products or regional support) that aren’t listed elsewhere. Avoid calling numbers found only on third‑party blogs or forum posts.

If you are abroad, prefer dialing the Mumbai chargeable line with the +91 country code. Your telecom provider will apply ISD rates; consider using a low‑cost calling plan. Never rely on numbers received via unsolicited SMS/WhatsApp or via QR codes. When in doubt, call your home branch’s published number (found via the BOI Branch Locator on the website) and ask to be connected to the official contact center.

Addresses and escalation path

Head Office (for correspondence, not walk‑in service): Bank of India, Star House, C‑5, G‑Block, Bandra–Kurla Complex, Bandra (East), Mumbai 400051, Maharashtra, India. For branch-specific issues requiring documents or KYC updates, visit your home branch during business hours. Use the online Branch/ATM locator on the BOI site to confirm address and timings before you go.

If your issue remains unresolved after contacting customer care and the branch, escalate to the designated Zonal Office, then to BOI’s Principal Nodal Officer for customer grievances (details available on the BOI website under Grievance Redressal). If you are not satisfied within 30 days, you may approach the Reserve Bank of India’s Complaint Management System (RBI CMS) at https://cms.rbi.org.in per the RBI Integrated Ombudsman Scheme, 2021.

Step‑by‑step: calling BOI efficiently

Before you call, note your Customer ID (found on your passbook/statement), the last four digits of the relevant account or card, and your registered mobile number. From your registered mobile, dial one of the official numbers. Navigate the IVR using keypad prompts: for card hotlisting, choose the card services option immediately; for digital banking, choose the internet/mobile banking option; for account information, select the account services option. If you need an agent, select the “talk to executive” prompt or wait on the line after choosing the relevant service category so you are routed to the right specialist queue.

If you are reporting a fraud or unauthorized transaction, do it first via the IVR hotlist/security option to block the channel, then speak with an agent to lodge a formal dispute. Ask for the Ticket Number and a timeline for interim updates. Capture screenshots or SMS references (UPI/IMPS/NEFT UTR numbers, date/time, amount) as these speed up investigation.

• Call from your registered mobile to pass initial verification faster; keep an ID proof handy if asked for additional checks.
• Never disclose full card number, CVV, PIN, netbanking password, or OTP to anyone—BOI staff will not ask for these.
• For overseas calls, dial +91 22 4042 6003; check your ISD plan to avoid high per‑minute charges.
• For quick blocking of a lost card, use the IVR option immediately; you can request a replacement card with an agent afterward.
• Note the Service Request/Ticket Number and ask for SMS/email confirmation; this is essential for escalation.

Fees, security, and data privacy

Toll‑free numbers are free to call from most Indian telecom networks. The Mumbai number (+91 22 4042 6003) is chargeable—standard STD/ISD rates apply based on your operator. BOI does not charge any fee for hotlisting a lost card via the helpline; standard replacement/reissue fees may apply as per the bank’s schedule of charges, which you can download from the BOI website’s Service Charges section.

Protect your data while seeking support. Use only the official helplines and website links on bankofindia.co.in. BOI will authenticate you using non‑sensitive information and OTPs sent to your registered mobile/email through secure systems; do not share OTPs read out by an IVR with any third party. If you suspect you called a fraudulent number, immediately hotlist your card and change your digital banking credentials, then report the incident to BOI and file a complaint via the RBI CMS if needed.