Bank of Hawaii Customer Care: Direct Contacts, Service Options, and What to Expect

Overview: What Bank of Hawaii Customer Care Covers

Bank of Hawaii (NYSE: BOH), founded in 1897 and headquartered in Honolulu, serves individuals and businesses across Hawai‘i and the Western Pacific. Its customer care organization supports everyday banking, cards, loans, digital banking (e-Bankoh), and specialized needs for residents, military families, visitors, and businesses operating on island time and across time zones.

With more than a century of banking in the islands, the bank emphasizes local service, compliance, and security. Customer care spans phone support, secure online messaging, in-branch assistance, and self-service features within the mobile app and e-Bankoh. Automated options are available after hours, and live-agent availability varies by day and channel; always check the latest hours at the official site, as Hawai‘i Standard Time (HST) can affect your window if you’re calling from the mainland or overseas.

Fast Ways to Reach Bank of Hawaii

Use the contacts below for the quickest routing. Have your account number, the last 4 digits of your Social Security Number or Tax ID, and a phone/email on file ready to expedite verification. For card issues, keep your card’s last 4 digits and recent transaction details at hand.

• Customer Service Center (U.S.): 1-888-643-3888
• O‘ahu local: 808-643-3888
• Website (secure sign-in, live help options, branch/ATM locator): https://www.boh.com
• Headquarters and correspondence address: 130 Merchant Street, Honolulu, HI 96813
• Debit/ATM card issues (lost/stolen/fraud): Call 1-888-643-3888 immediately; use the app to lock your card while you wait
• Appointments (branch or banker): Start at https://www.boh.com to schedule and confirm required documents

If you are calling from outside the United States, your phone provider’s international rates apply when dialing a U.S. number. When traveling, consider using secure messaging in e-Bankoh or Wi‑Fi calling if your carrier supports it. Never share one-time passcodes or your full PIN with anyone; Bank of Hawaii will not ask for these.

Digital Support with e‑Bankoh and the Mobile App

e‑Bankoh (online banking) and the Bank of Hawaii mobile app provide secure messaging, card controls, account alerts, and self‑service features that often resolve issues without a call. After signing in at https://www.boh.com or in the app, you can send a detailed, authenticated message with attachments as needed (for example, a receipt for a transaction dispute). Responses arrive within the secure mailbox, and you will receive a notification when a banker replies.

Use the app’s card controls to lock a misplaced card instantly, enable/disable international or online purchases, and set transaction alerts by amount or merchant type. You can also reset your password, retrieve your username, and update contact information, which helps reduce identity‑verification friction when you do need to call. For wire instructions, direct deposit forms, and statements, download official PDFs from your secure session to avoid errors from third‑party sources.

In‑Branch Help and What to Bring

Bank of Hawaii maintains a statewide and regional branch network across Hawai‘i, Guam, Saipan, and Palau, supported by extensive ATMs. Branch services include complex account changes, notary, loan servicing, signature updates, safe deposit access (where available), and cash services. Use the locator at https://www.boh.com to confirm hours and services for your location; hours vary by island and may differ on state and federal holidays.

For in‑person visits, bring a government‑issued photo ID (e.g., Hawai‘i driver’s license, U.S. passport), your account number, and any supporting documents. For business accounts, bring organizational documents (e.g., Articles of Organization, partnership agreements) and EIN confirmation. For power‑of‑attorney or estate matters, bring the original or certified copies; staff can advise on any additional requirements before you arrive.

Common Requests and Typical Timeframes

While exact timelines depend on the situation and when documentation is received, the estimates below reflect common experiences under U.S. banking regulations and Bank of Hawaii practices. All times are in business days unless noted; HST cut‑offs may apply.

• Debit card lost/stolen: Card lock in app is immediate; phone-in replacement typically ships within 3–7 days. Expedited shipping may be available for a fee; confirm current options when you call.
• Transaction disputes (debit/ATM): Provisional credit is generally provided within 10 business days after you submit details, per Regulation E (may extend to 20 business days for new accounts), with a final investigation window up to 45–90 days depending on case type.
• ACH/direct deposit posting: Most deposits post on or before the settlement date; set alerts to be notified immediately. If a deposit is missing after the expected date, secure message or call with the ACH trace number from the payer.
• Wire transfers: Domestic wires often process same day if submitted before posted cut‑off; international wires depend on destination bank and currency (1–3 business days typical). Verify cut‑off times at your branch or in the app.
• Address/contact updates: Immediate for phone and email; postal address updates may take one cycle to reflect on statements. Name changes require government documentation and may require an in‑branch visit.
• Credit/debit card travel notices: Set in the app before departure; changes apply immediately and help avoid declines while abroad.

If you need documents for mortgages, HELOCs, or business banking, ask customer care for the exact checklist; providing complete information at the outset prevents repeat calls and speeds decisions.

Security and Fraud Response

If you suspect fraud: lock your card in the app, call 1-888-643-3888, and review recent transactions. Change your e‑Bankoh password and enable multifactor authentication if it is not already active. Consider placing a fraud alert or credit freeze with the credit bureaus if personal information was exposed; customer care can provide bureau links and guidance.

For phishing attempts (email, text, or voice), do not click links or provide codes. Forward suspicious emails to the bank’s abuse reporting address provided within your e‑Bankoh security center, or call the number on your card to verify. Always initiate contact using the numbers above or the phone number printed on your statement—not links in unsolicited messages.

Fees, Hours, and How to Avoid Delays

Some services (for example, expedited card replacement, outgoing wires, and cashier’s checks) may incur fees. Ask the representative to quote the exact fee and provide a reference to the current fee schedule on https://www.boh.com before proceeding. If you are on a limited plan, confirm whether phone-assisted transfers count toward any monthly transaction limits.

Because Bank of Hawaii operates in HST, callers from the continental U.S. should plan a morning or early afternoon window to reach live agents more easily. If your matter is not urgent, secure messaging through e‑Bankoh is often the fastest route to get a documented, trackable response without waiting on hold.

Escalations and Formal Complaints

If an issue is not resolved on the first contact, ask the agent to escalate to a supervisor and to document your case number. Summarize the key facts, dates, amounts, and your requested resolution in a secure message so you have a written thread. For in‑branch issues, request the branch manager’s follow‑up and a written summary of next steps.

For persistent concerns, you can submit a formal complaint through Bank of Hawaii’s secure site after signing in, ensuring all supporting documents are attached. If you believe your issue involves a regulatory matter, you may also contact the Consumer Financial Protection Bureau at 1-855-411-2372 or file online at https://www.consumerfinance.gov/complaint; include your Bank of Hawaii case number to streamline review.

Quick Reference

Main customer care: 1-888-643-3888 (U.S.) or 808-643-3888 (O‘ahu). Headquarters: 130 Merchant Street, Honolulu, HI 96813. Website: https://www.boh.com (e‑Bankoh sign-in for secure messaging, branch hours, and appointments). Keep your identification and recent transaction details handy to speed verification and resolution.

What is the customer service number for public bank 24 hours online banking?

Afterwards, please report the fraud / scam incident. Activate Kill Switch Now! * If you prefer not to activate the Kill Switch now, click here to proceed with reporting the fraud / scam incident. For assistance, please contact our 24 hours hotline at 603-2177 3555 or email [email protected].

What is the most trustworthy Bank in Hawaii?

Put your trust in our strength
Bank of Hawaii is one of America’s most trustworthy banks as recognized by Newsweek for the fourth consecutive year.

Do banks have 24 hour customer service?

Customer service hours vary among banks, with many only offering the ability to speak with a representative during business hours. If you prefer wider access to customer service, you might want a bank that allows you to communicate with a live person anytime.

What Bank owns Bank of Hawaii?

It is the largest of the bank holding companies headquartered in the State of Hawaii. The principal subsidiaries of Bancorp are Bank of Hawaii and Bancorp Pacific, Inc. (formerly known as FirstFed America, Inc.)