Axis Credit Card Customer Care Number: Complete, Practical Guide

The numbers you need right now

If you need support for an Axis Bank credit card—whether to block a lost card, check a transaction, or talk to an agent—the primary customer care numbers in India are 1860 419 5555 and 1860 500 5555. These lines are available 24×7 and route you through an Interactive Voice Response (IVR) system to credit card services. Calls to 1860 numbers are charged by your telecom provider at standard rates; they are not toll‑free.

For emergencies such as loss, theft, or suspected fraud, call immediately and select the option to “hotlist” (block) your card. The hotlisting function is available round-the-clock and can prevent further unauthorized use in seconds. Keep your registered mobile handy to receive one-time passwords (OTPs) during verification.

• Axis Bank Credit Card (India): 1860 419 5555 (24×7, standard call charges)
• Axis Bank Credit Card (India): 1860 500 5555 (24×7, standard call charges)
• Calling from outside India: +91 22 6798 7700 (charges as per your international calling plan)
• Website (support and service requests): https://www.axisbank.com/support
• General customer service email: [email protected] (do not share full card details by email; use the website/app for sensitive actions)
• Corporate Office (for correspondence, not walk-in service): Axis House, C‑2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai 400025, Maharashtra, India
• Registered Office: “Trishul”, 3rd Floor, Opp. Samartheshwar Temple, Law Garden, Ellisbridge, Ahmedabad 380006, Gujarat, India

When and why to call customer care

Call immediately if your card is lost, stolen, stuck in a compromised ATM, or you notice a suspicious transaction. As per RBI guidelines on customer liability in unauthorized electronic transactions, timely reporting typically reduces your liability, and reporting within a short window (for example, within 3 days) can qualify for zero liability in many cases. The customer care team will hotlist your card and raise a dispute ticket if needed.

For non-emergencies—such as credit limit queries, statement clarifications, fee reversals, reward redemption, EMI conversions, or address/mobile updates—the same numbers can route you to the appropriate menu. You can often get faster resolution by using the Axis Mobile app or Internet Banking for self-service, but speaking to an agent is useful for complex issues or if you need written confirmation of a resolution.

Calling from outside India

If you are traveling or living abroad, call +91 22 6798 7700 to reach Axis Bank Phone Banking for credit card support. This line is generally available 24×7, but your international carrier’s rates apply. Some foreign carriers block 1860-series numbers, so use the +91 (Mumbai) number from overseas.

Have your time zone in mind; off-peak India hours (for example, 11:00–16:00 IST on weekdays) can result in shorter queues. If you cannot connect by phone, use Internet Banking or the Axis Mobile app over Wi‑Fi to raise a service request, and request a callback via the support portal at https://www.axisbank.com/support.

What to keep handy and how the IVR usually flows

Being prepared will help you get verified quickly and avoid repeat calls. The IVR typically verifies you using your registered mobile, date of birth, and card details, and then offers options for statements, payments, EMI conversions, and disputes. You can ask to speak with an agent at any time once verification is complete.

If you are calling to dispute a transaction, note the date, merchant name, amount, and your last known legitimate transaction. If you are requesting a fee waiver, have the statement cycle and charge description ready. For limit increase requests, check your latest income documents and on-time payment history, as these influence eligibility.

• Keep ready: last 4 digits of your card, registered mobile phone (for OTP), date of birth, and your mother’s maiden name or PAN if prompted.
• IVR path (typical): choose language → select “Credit Cards” → authenticate via OTP or card details → pick a function (statement, payment/EMI, report fraud, speak to agent). Menus can change; listen carefully.
• For hotlisting: select the “lost/stolen card” option early in the menu. If unsure, say “hotlist card” when prompted by the IVR.
• For disputes: ask the agent to raise a “charge dispute” and request the Service Request Number (SRN) on SMS/email before ending the call.

Alternative support channels and escalation

Axis Mobile app (Android/iOS) and Internet Banking offer secure self-service for card controls (enable/disable online/international usage), blocking, PIN generation, reward redemption, statement downloads, and service requests. Using these channels often yields real-time actions and confirmed SRNs without waiting on a call.

If a complaint is not resolved to your satisfaction, use the Grievance Redressal mechanism at https://www.axisbank.com/support to escalate. Keep the earlier SRN handy and provide a concise summary (issue, dates, promised timeline, and impact). If needed, you can further escalate to the Principal Nodal Officer through the same page. As a last resort, you may approach the RBI Integrated Ombudsman Scheme (https://cms.rbi.org.in) after exhausting the bank’s process.

Service levels, tracking, and safety

Most routine requests (address updates, card controls) are completed instantly or within 1–3 working days. Fee waiver reviews, statement corrections, and loyalty disputes generally take 3–7 working days. Chargeback investigations for disputed transactions can take 45–90 days depending on the merchant’s network (Visa/Mastercard/RuPay) and evidence cycles; you will receive interim updates if it extends beyond the initial timeline.

After every call or digital request, ensure you receive an SRN by SMS/email and note the expected turnaround time. Never share your full card number, CVV, OTP, or PIN with anyone—including callers claiming to be “from the bank.” Axis Bank will not ask for an OTP to cancel a transaction or to issue a refund over the phone. Always dial the numbers listed above or those printed on your card or statement; avoid numbers found in unsolicited messages or ads.

Cost-saving and time-saving tips

Because 1860 numbers are charged by your operator, consider using app or internet channels for non-urgent tasks. If you must call, try mid-mornings on weekdays to minimize hold times. For planned requests such as limit increases or EMI conversions, check eligibility in the Axis Mobile app first; if the option is visible there, the call will be faster and more likely to be approved.

For travelers, store +91 22 6798 7700 in your phone and in a secure notes app before you leave India. If you lose your card abroad, block it immediately via the Axis Mobile app and then call to arrange replacement and emergency options. Keep a backup payment method until your replacement card is delivered.