Ashley Stewart Customer Care Number: The Fastest Ways to Reach Support

Ashley Stewart is a leading U.S. plus-size fashion retailer founded in 1991, known for serving sizes 10–36 through its e-commerce site and more than 80 brick‑and‑mortar locations nationwide. If you need help with an online order, returns, shipping, promotions, or account updates, the company maintains a dedicated customer care line and multiple support channels that route you to the right team quickly.

This guide consolidates the essential contact information, explains when and why to call, and outlines practical steps to reach the correct department on the first try. It also clarifies how to contact the separate credit card servicer and how to verify information directly on official pages before you dial.

Primary Customer Care Number (Orders, Returns, Shipping, Product Questions)

As of August 2025, the primary customer care phone number Ashley Stewart publishes for help with online purchases and general inquiries is 844-327-4539. Use this number for questions about order status, delivery updates, returns and exchanges, fit and sizing guidance, applying promotions, or issues with your AshleyStewart.com account.

Customer care agents can look up orders placed on the website using your order number and the email address used at checkout. If you purchased in store, they can often advise on policy and next steps and, when appropriate, refer you to your local store for receipt lookups or in‑person returns. Because staffing and hours can change, always confirm current availability on the Help Center before calling.

• Main customer care (online orders and general support): 844-327-4539
• Official website: https://www.ashleystewart.com
• Help Center/FAQs: https://www.ashleystewart.com/help or “Help” link in the site footer
• Store locator (for local store phone numbers): https://www.ashleystewart.com/store-locator
• Ashley Stewart Credit Card account portal (Comenity Capital Bank): https://comenity.net/ashleystewart

When to Call and What to Expect

For time‑sensitive matters like modifying a just‑placed order, reporting delivery issues (for example, a carrier marked your package delivered but you did not receive it), or correcting a promotion that did not apply at checkout, calling is the fastest route. Have your order number ready (it’s a string of digits in your confirmation email) and the full shipping address. For fit or product questions, note the product’s 6–8 digit style/SKU code from the product page or your receipt.

Call volumes for retail customer care tend to be highest mid‑day and lowest early morning local time. If your question is not urgent, using the Help Center or live chat (when available) can be more convenient, especially for returns status and basic policy questions. If your delivery window has not yet elapsed, agents may ask you to wait until the final day in the quoted range before opening a tracer with the carrier.

Credit Card Customer Care (Ashley Stewart Credit Card)

The Ashley Stewart Credit Card is issued and serviced by Comenity Capital Bank. For statements, payments, credit line requests, or card‑specific issues (including reporting a card lost or stolen), contact Comenity directly rather than the Ashley Stewart retail customer care line. The fastest way to ensure you reach the correct credit account team is to use the phone number printed on the back of your card or listed on your monthly billing statement.

You can also manage your account online at https://comenity.net/ashleystewart, where you’ll find secure sign‑in, payment options, paperless statements, and the card’s dedicated contact information. Because financial services support numbers and IVR options can change by program, always rely on the number provided in your Comenity communications for the most accurate, up‑to‑date routing.

How to Find the Official Number Yourself (Verification Steps)

Contact numbers occasionally change due to staffing, hours, or vendor transitions. Verifying the number on an official page before you call helps you avoid outdated information and ensures you’re speaking with the correct team for your issue. It also protects you from phishing or spoofed listings that appear in search results.

Use these quick steps to confirm the current customer care number and the right department for your situation:

• Go to https://www.ashleystewart.com and scroll to the footer; click “Help” or “Customer Service.”
• Open the “Contact Us” or “Customer Care” article; look for the published phone number and current hours.
• For credit card help, use the number on the back of your card or sign in at https://comenity.net/ashleystewart and click “Contact Us.”
• For in‑store purchase issues, use https://www.ashleystewart.com/store-locator to find your store’s phone number and hours.
• Cross‑check the same number on two official pages (Help Center and an order email footer) before dialing if you’re unsure.

Alternatives to Calling (When a Digital Channel Is Better)

For non‑urgent questions, the Help Center articles cover common topics like returns, exchanges, and shipping timelines in detail, often with step‑by‑step instructions and links to printable return labels where applicable. If live chat is offered during business hours, it’s useful for quick policy clarifications, sizing questions, or applying a promotion code.

If you prefer a written trail, use the contact form in the Help Center to submit a ticket. Include your order number, full name, email, and a concise description of the issue. If an item arrived damaged or incorrect, attach clear photos (front, back, and any labels) and the shipping box label; this reduces back‑and‑forth and can speed up resolution.

Preparing for a Smooth Call

Have the essentials at hand: your order number, the email used at checkout, your billing ZIP code, and the last four digits of the card used. For delivery issues, note the carrier (UPS, FedEx, USPS, or regional) and the tracking number. For returns already sent back, have the return tracking number and the date you dropped the package off. If you’re asking about fit, provide your usual size in the brand and the specific item’s style/SKU code from the product page.

If you’re calling about a promotion, write down the promotion name, code, and advertised dates (for example, “Buy More, Save More through 8/31”) and take a screenshot of the banner if possible. For price adjustments, be ready with the timestamp of your purchase and the current advertised price. Clear documentation helps agents validate eligibility under published terms.

Common Reasons to Call and How Care Typically Resolves Them

Order status and tracking: Agents can confirm fulfillment status, identify carrier scans, and open a trace if a package stalls beyond the expected window. Missing, wrong, or damaged item: Support may arrange a no‑cost replacement if in stock, or issue a refund or credit when a replacement isn’t available, after verifying photos and delivery details.

Returns and exchanges: Customer care can walk you through generating a return label and explain the applicable return window and condition requirements. For exchanges, they’ll confirm whether a direct exchange is available or whether you should place a new order to secure inventory, then process a refund on the original item once received.

Safety and Fraud Prevention

For your security, legitimate agents will not ask for your full credit card number, your full Social Security number, or one‑time passcodes that were not initiated by you. They may ask for your order number, email, billing ZIP, and the last four digits of your card to verify your identity. If something feels off, hang up and redial using the number listed on the official Help Center or your order confirmation email.

Be cautious of search results or social posts that display phone numbers not found on ashleystewart.com or the Comenity portal. When in doubt, navigate directly to the official domains listed above and verify the number before calling.