American Tourister Customer Care Number: How to Reach the Right Team Fast

The short answer: where to find the correct American Tourister customer care number today

American Tourister is a Samsonite brand (acquired in 1993), and in most countries customer service is handled directly by Samsonite’s regional teams. The official customer care phone number varies by country and may change over time, so the fastest and safest way to get the current number is to use your region’s official American Tourister website and its Contact/Help section. Avoid third-party “directory” sites or social posts that may list outdated or fraudulent numbers.

Use the links below and choose your country to view the active phone number, business hours, and contact options (phone, email, chat, service centers). If you purchased online, have your order number ready; if you purchased in-store, have your receipt and the product code from the warranty card or inside label.

• United States and Canada: americantourister.com (navigate to “Help” or “Contact Us” at the footer)
• India: americantourister.in (see “Customer Support,” “Service Centres,” or “Contact Us” in the footer)
• European Union: americantourister.eu (select your country via the country selector, then “Customer Service” or “Help”)
• United Kingdom: americantourister.co.uk (footer “Help” → “Contact Us”)
• Australia and New Zealand: americantourister.com.au or americantourister.co.nz (footer “Customer Support”)
• Singapore and Malaysia: americantourister.com.sg and americantourister.com.my (footer “Contact” or “Customer Care”)

Step-by-step: retrieving the number for your region

For the United States or Canada: go to americantourister.com, scroll to the footer, and click “Help” or “Contact Us.” On the Contact page you’ll see the live phone number (when available), service hours (typically Monday–Friday on local business hours), and an email/web form. If chat is available, it will appear as a floating button during business hours. If you’re following up on an open case, have your case or RMA number ready to speed things up.

For India: go to americantourister.in and scroll to “Customer Support,” “Service Centres,” or “Contact Us.” India support often lists a toll-free number and a map of authorized service locations by city. If you need a service center, filter by your city to get the exact address, timings (commonly 10:00–18:00 IST, Monday–Saturday), and any local phone number. Bring the product, proof of purchase, and the warranty card to the center if you plan a walk-in.

For Europe, the UK, and Asia-Pacific: select your country via americantourister.eu, americantourister.co.uk, americantourister.com.sg, etc. Look for “Help,” “Customer Service,” or “Contact.” Many European sites offer a centralized Help Center with forms plus country-specific phone numbers and hours. If you don’t see a phone number immediately, check the FAQs; some regions display the number after you select a topic (e.g., Warranty → Call Us).

What to have ready before you call

Having the right details at hand can reduce your call time by 5–10 minutes and minimize back-and-forth. Most warranty or order inquiries will require purchase and product identifiers plus a short description of the issue. If your bag is older or a gift, support can often look up eligibility using the product’s internal label or a clear photo.

For warranty and repair requests, it helps to prepare clear, well-lit photos (2–4 images) of the damage and the full bag (front/back) so the team can assess parts availability (wheels, handles, zippers) and determine whether the issue is a manufacturing defect.

• Proof of purchase: store receipt or online order confirmation (PDF or screenshot). Date of purchase is essential.
• Product ID: model name or code from the warranty card or internal label (often near the lining or pocket).
• Issue details: when it started, how it occurred, and which parts are affected (e.g., left rear wheel, telescopic handle, zipper slider).
• Photos: wide shot of the whole bag, close-up of the issue, and any serial/label images.
• Contact and shipping details: full name, email, phone, and return address for parts or RMA shipment.
• Airline reports (if applicable): Property Irregularity Report (PIR) or airline damage case number if damage occurred in transit.

When to call versus email or chat

Call if you have travel within the next 72 hours, a shipping address change on an active order, or you need to coordinate an urgent part or service-center referral. In many regions, phone queues are shortest mid-morning Tuesdays–Thursdays; typical hold times are 5–15 minutes during non-peak periods, but can be longer during holiday seasons (November–January).

Use email or web forms when you need to attach documents or multiple photos, or if you’re filing a warranty claim that requires assessment. Email responses usually arrive within 1–2 business days, while chat (where offered) is near-real-time for simple questions such as order status, stock availability, or store/service-center hours.

Warranty snapshot and common resolutions

Most American Tourister luggage carries a Limited Global Warranty—commonly 3-year or 10-year depending on the collection and market. The warranty covers manufacturing defects in materials and workmanship under normal use. Coverage length is printed on the product tag or warranty leaflet and listed on the product page online. Keep your proof of purchase to validate the coverage period.

Wear and tear, cosmetic damage, or damage caused by airlines/transport handlers is typically not covered by the manufacturer. If your bag was damaged during a flight, file a claim with the carrier as soon as you discover it—ideally before leaving the airport, or within the airline’s deadline (often 24–48 hours for domestic and up to 7 days for international baggage claims, depending on the carrier’s policy). Customer care can still advise on repairs or parts, but airline reimbursement usually requires a timely airline claim.

Expected costs and timelines for repairs or parts

Once your claim is submitted, assessment usually takes 3–5 business days after the support team receives your photos or the physical bag (if an RMA is needed). If parts are in stock, repairs commonly take 2–4 weeks including transit time. During peak travel seasons, plan for the higher end of that range. Do not ship your luggage to any address without an official RMA and instructions from customer care.

Out-of-warranty repairs are still possible through authorized service centers. Indicative part costs (may vary by model and country): wheels typically USD/EUR 10–30 per wheel, telescopic handles USD/EUR 20–50, zipper pullers USD/EUR 3–10. Labor and shipping are additional and vary by service center and region. For small parts, some centers can mail components with DIY instructions; expect tracked domestic shipping in the USD/EUR 8–20 range for lightweight parcels.

Escalation and record-keeping

If you haven’t received a response within the stated SLA (often 1–2 business days for email) or after two follow-ups, ask to escalate your case to a supervisor or regional warranty specialist. Provide your case number, photos, and all prior correspondence to speed triage. If a promised part is back-ordered, you can request an estimated availability date and ask about alternatives (compatible parts, nearby service centers, or temporary fixes).

Keep a simple log with dates/times of calls, the agent’s name, and what was promised (e.g., “RMA to be issued within 24 hours”). Save emails and RMA labels. If you’re traveling soon, mention your departure date clearly; some centers can prioritize cases with imminent travel, subject to parts availability.

Avoiding fake customer care numbers

Search ads and aggregator sites sometimes list unofficial numbers that route to scammers. Red flags include agents asking for remote access to your device, requesting payment via gift cards or crypto, or promising “lifetime warranty upgrades” for a fee. The safest route is always through the official country site (for example, americantourister.com, americantourister.in, americantourister.eu) and its Contact/Help pages.

If a number you found elsewhere doesn’t match the one on the official site for your region, do not call it. Instead, use the official website’s contact options or the service-center locator for your city. If in doubt, email via the site’s web form first; the reply will include the correct phone details and reference number for follow-up by phone.

How do I contact American Tourister warranty?

If you need a replacement part, please feel free to contact us through chat, by phone (1-855-957-4084) or email at [email protected] and we would be happy to check part availability for you.

Does American Tourister have a lifetime warranty?

The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased.

How to repair an American Tourister suitcase?

Repairs: We recommend that you have a American Tourister Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only American Tourister Authorized Repair Centers are authorized to do warranty repair work.

What is the helpline number of American touristers?

Contact Info
OR +91-93709-54059. For order & delivery related queries, please contact us at [email protected] OR +91-99202-34133.