Amazon Customer Care Phone Number in India: How to Reach Support Safely and Quickly

Quick answer: there is no single public inbound number—use Amazon’s “Call me” option

Amazon India does not publish a universal customer care phone number for buyers to dial directly. Instead, the company routes all phone support through the “Contact Us” section of the Amazon app or website, where you can request an immediate call-back from an authenticated Amazon number. This approach reduces fraud, ensures your call reaches the right specialist (orders, Prime, Amazon Pay, devices, etc.), and ties the conversation to your account and recent orders for faster resolution.

If you find “Amazon customer care numbers” on search engines, WhatsApp, or social media, treat them as unverified and potentially unsafe. A large share of e-commerce fraud in India begins with fake helplines that impersonate brands and ask for OTPs, card details, or remote-access apps. The safest path is always inside your logged-in Amazon account at www.amazon.in.

How to get Amazon India to call you (app and web)

From the Amazon app (Android or iOS): open the app, tap the menu (☰) or your profile, select Customer Service, then Contact Us. Choose your order or issue type, and pick Phone as the contact method. You’ll see your registered number and can request a call. In most cases, you’ll receive a call-back within a few minutes. The call will display as an Indian line, but you should not rely on caller ID alone; always initiate via the app to be safe.

From a browser: sign in at www.amazon.in, hover over Accounts & Lists, click Customer Service, then “Something else” or the topic that fits (Orders, Prime, Payments, Devices), and select Phone. A call-back window is offered based on availability. For many common order issues (refunds, returns, delivery clarifications), call-backs are typically available throughout the day, while chat is often 24×7. Availability can vary by workload and category.

• Direct link to start: https://www.amazon.in/hz/contact-us (requires sign-in).
• Path in app: Menu > Customer Service > Contact Us > Select order/issue > Phone > Request call.
• Path on web: Accounts & Lists > Customer Service > Choose topic > Contact options > Phone.
• Prepare order details: example Order ID format 404-1234567-1234567 and the last 4 digits of the payment method.
• For Amazon Pay/UPI queries: start in the app under Amazon Pay > Help & FAQs > Contact Us to reach the payments-trained team.

What to expect on the call

Once you request a call, Amazon usually connects you to the right queue based on your selected issue, such as order delivery, returns/refunds, Prime membership, Amazon Pay, or device support (Kindle, Fire TV Stick, Echo). Expect routine verification steps: name, email/phone on the account, and details about the order or transaction. Amazon will never ask for your full card number, CVV, net-banking password, or OTP to “process” a refund. Refunds are processed system-side and are typically credited within 2–5 business days for cards and 3–7 days for bank accounts; instant refunds to Amazon Pay balance can be faster when applicable.

If your query is about Prime, have your plan type and billing cycle handy. As of 2024, common prices were: Prime Monthly at ₹299, Quarterly at ₹599, and Annual at ₹1,499; Prime Lite Annual at ₹799. Plans and prices may change, so confirm in your account under Your Prime Membership. For Amazon Pay UPI disputes, keep the UPI Transaction ID (UTR), date/time, and amount ready. For delivery issues, the package tracking timeline and the address pincode help agents coordinate with the carrier.

Beware of fake “Amazon customer care numbers” in India

Scammers frequently advertise bogus helplines on search ads, posters, and social media, then pressure customers into sharing OTPs or installing remote-access apps (AnyDesk, TeamViewer, QuickSupport). Remember: Amazon never needs screen-sharing apps to “verify” you or to issue a refund, and legitimate agents will never ask for your OTP, full card details, or UPI PIN. If someone on an unsolicited call claims to be Amazon and asks for sensitive info, hang up and request a call through the official app or website.

If you already interacted with a suspicious number, immediately secure your accounts. Change your Amazon password, remove unknown devices from Login & Security, and contact your bank to block or monitor cards/UPI. In India, you can also report cyber fraud at 1930 (National Cybercrime Helpline) and file a complaint at https://cybercrime.gov.in. Registering for DND or reporting spam calls/SMS via 1909 can help reduce unsolicited contact over time.

• Only initiate calls via: www.amazon.in or the Amazon app > Customer Service > Contact Us.
• Never share OTPs, CVV, UPI PIN, or full card numbers on calls—Amazon agents do not need them.
• Do not install remote-access apps at anyone’s request to “process refunds” or “fix” your account.
• National Cybercrime Helpline: 1930; Portal: https://cybercrime.gov.in.
• DND/spam complaints: 1909 (TRAI). Keep screenshots/call logs for evidence if you report.

Alternative official channels (often faster than a phone call)

For many issues, in-app chat resolves matters quickly with a complete log and automated workflows for returns, replacements, and refunds. You can reach chat through the same Contact Us menu and often get immediate responses 24×7. For missing refunds or payment status questions, the “Payment revision” or “Where’s my refund?” flows provide exact timestamps and reference numbers, which you can share with your bank if needed.

Delivery exceptions (e.g., “Out for delivery” for multiple days) are commonly fixed by chat or by requesting a replacement in Your Orders without a call. If you need address changes after dispatch, agents can coordinate with the carrier when policy allows. For compliance or policy questions (warranties, return windows, counterfeit concerns), the Help pages at https://www.amazon.in/gp/help are comprehensive and often link straight to the correct contact path.

Escalation paths and expectations

If your issue is not resolved on the first attempt, ask the agent to escalate to a senior associate or the Executive Customer Relations team. You can also return to Contact Us and choose “Something else” to access higher-level support options. Document dates, agent names (as provided), and case IDs. Most order-related disputes are closed within standard SLAs: delivery issues in 24–72 hours and refund traces in 2–7 business days, depending on the payment method.

For payments disputes involving your bank (e.g., card charged but order not placed), your bank may require the Acquirer Reference Number (ARN) or UTR; Amazon support can provide reference details once the transaction is visible on their side. If you believe a seller violated policies or you received a counterfeit item, file an A-to-z Guarantee claim in Your Orders; claims have specific windows (often 30 days from delivery for marketplace purchases), and supporting documents (photos, invoices, service center notes) can speed decisions.

Key takeaway

There is no single public Amazon India customer care phone number to dial. For safe, account-linked phone support, always request an official call via the Amazon app or www.amazon.in/hz/contact-us. Avoid third-party numbers, protect your OTPs and UPI PIN, and use national helplines like 1930 if you encounter fraud.