Amazon Customer Care Number India: The Correct Ways to Reach Support in 2025

Many websites list random “Amazon customer care numbers” for India, but most of those are outdated or fraudulent. Amazon India primarily supports customers through in-app chat and call-back. Knowing the official paths will save time, protect your account, and speed up refunds or replacements.

This guide explains the verified contact options, the one widely published toll-free number that Amazon provides for certain digital/device issues, what to have ready before you call, realistic timelines for refunds and returns in India, and how to spot scams. All details here reflect current practices in India as of 2025, but always confirm the latest instructions inside your Amazon app or at amazon.in/help.

Is there an official Amazon India customer care number?

For most order, delivery, return, and account issues in India, Amazon does not publish a direct inbound phone number. Instead, they route you to chat or to a free call-back from a verified Amazon number via the Help section in the Amazon Shopping app or on the web. This ensures the agent has your order details open and helps prevent impersonation scams.

There is one widely published toll-free line that Amazon provides for India for certain digital and device support (for example, Prime Video, Fire TV, and Kindle): 000 800 040 1843. If you call this number, you will reach Amazon’s phone system for India without long-distance charges from most carriers. Availability is typically 24×7 for digital services, but menu options can vary. For physical order issues (packages, returns, payments), you will generally get faster, more precise help by requesting a call-back through the app or at https://www.amazon.in/hz/contact-us.

Fastest route: request a verified call-back via the app or website

The most reliable way to speak to Amazon in India is to request a call from within your logged-in account. This links the agent to your exact order/problem and avoids waiting on hold. Call-backs usually arrive within 30–90 seconds during business hours and typically within a few minutes 24×7.

• In the Amazon Shopping app: Account (person icon) > Customer Service > Something else > Select your order or issue > Phone > Enter your number > Request a call. On the web: https://www.amazon.in/hz/contact-us (sign in), pick the order/issue, choose “Phone,” and submit.
• Expect the incoming call to show a standard Indian caller ID; Amazon may use rotating numbers. You will not be asked for your full card number, UPI PIN, or OTP—only the last 4 digits of a saved card if needed for verification.
• Language support commonly includes English and Hindi, with coverage for several regional languages. If you have a preference, mention it at the start of the call. For accessibility, chat is also available 24×7.

What to prepare before you contact Amazon

Having precise details ready speeds up resolution by several minutes per case. Keep the 17–20 digit Order ID (from Your Orders), the item title/ASIN if you have it, and the delivery date. For payment questions, note the last 4 digits of the card used, the UPI ID (for UPI), or the bank reference number if shown in your banking app. For returns, have the pickup address and any pickup attempt dates handy.

For device and digital issues (Prime Video/Fire TV/Kindle), know your device model, serial number (on the device or in settings), the app version (e.g., Prime Video 8.x on Android), and the exact error code shown. If you need a GST invoice, have your GSTIN ready; the agent can guide you to download the tax invoice from Your Orders for eligible sellers. Avoid sharing one-time passwords (OTP), your full card number, or your UPI PIN—Amazon will never ask for those on support calls.

Refunds, returns, and typical timelines in India

Refund speeds vary by payment method. Typical timelines once a return is marked “Refund initiated” are: Amazon Pay balance or gift card—usually immediately or within 24 hours; UPI—2 to 4 business days; credit/debit cards—3 to 5 business days; net banking—2 to 4 business days; pay-on-delivery refunds to bank—3 to 5 business days after return is processed. If your bank statement shows no credit after the outer limit, ask Amazon for the ARN/RRN to share with your bank.

Return/replacement windows are shown on each product page and can differ by category and seller. As general guidance: fashion often allows returns for around 30 days; many electronics have 7–10 day replacement/return windows; mobiles are commonly replacement-only within a short window unless explicitly specified; groceries and perishable items may be non-returnable. Metro pickups typically occur within 1–3 days; non-metro pickups can take longer. For high-value items (₹50,000+), carriers may require original packaging and ID at pickup—ask the agent if in doubt.

Prime membership, prices, and support

As of 2025, commonly available Prime India plans are Monthly at ₹299, Quarterly at ₹599, and Annual at ₹1,499. Plans and offers can change; always check the current price at https://www.amazon.in/prime. You can manage renewals, update payment methods, or switch plans under Account > Your Account > Prime Membership or by visiting https://www.amazon.in/prime in a signed-in session.

For billing disputes on Prime, agents can check your renewal history, the instrument charged, and eligibility for refunds according to policy and recent usage. If you were charged on an old or expired card, provide the last 4 digits and the approximate date shown on your bank statement; Amazon can supply the transaction reference if you need to follow up with your bank.

Avoid scams: how to verify you are speaking to Amazon

Scammers frequently publish fake “Amazon India customer care” numbers, ask for money over UPI, or request remote access to your phone. The safest approach is to request call-backs only from within the Amazon app/site and to use the toll-free number listed on official help pages. For digital/device support, 000 800 040 1843 is the toll-free number Amazon publishes for India; if a different number claims to be Amazon, confirm by checking https://www.amazon.in/hz/contact-us before proceeding.

• Red flags: anyone asking for your full card number, UPI PIN, CVV, or OTP; requests to install remote-control apps; demands for “verification fees,” “fast-refund fees,” or QR-code payments; promises to double your refund; or instructions to share your Amazon password.
• Safe practices: start from the Amazon app/site; verify the URL is amazon.in before signing in; never pay for support; share only the last 4 digits of a card if asked; and end the call immediately if pressured to make an external payment. You can report suspicious contacts at https://www.amazon.in/gp/help/customer/display.html?nodeId=G3JRXK2QSLGNFZ8H (search “Report Something Suspicious” on the help pages).

Special cases and alternative channels

For Amazon Pay UPI disputes, use the in-app UPI help inside the Amazon app: Amazon Pay > UPI > Help. You can raise a UPI complaint with the transaction reference (UTR) and select the issue category (failed/reversed/incorrect credit). Per RBI and NPCI guidelines, failed UPI transactions usually auto-reverse within T+1 to T+3 working days; if not, raise a complaint with both Amazon Pay and your bank.

For Prime Video streaming problems (billing, playback, device compatibility), the toll-free 000 800 040 1843 generally routes to the correct queue for India. You can also use the web help hub at https://www.primevideo.com/help while signed in with your Amazon account. For AWS or Seller Central, note these are separate services with their own support portals; if you are a shopper with a package/order issue, stick to the Amazon Shopping app’s Help or https://www.amazon.in/hz/contact-us.

Amazon India does not operate walk-in customer service centers. Do not visit third-party addresses claiming to be “Amazon support.” All official support for shoppers is online, via chat/call-back, or via the toll-free line published on Amazon help pages for digital/device issues. If a website provides a different number, verify it against amazon.in/help before calling.

Bottom line

For most issues in India, the fastest and safest option is to request a call-back from within your Amazon account at https://www.amazon.in/hz/contact-us. For devices and digital services (Prime Video/Fire TV/Kindle), the toll-free India line is 000 800 040 1843. Never pay for support, never share OTPs or your UPI PIN, and always confirm contact details on amazon.in/help before proceeding.