Amazon customer care number for India: the practical, up‑to‑date guide

Is there an official Amazon India customer care number?

Amazon India does not publish a single public, inbound customer care phone number. Instead, Amazon uses a secure “call me” system from within your logged‑in account on the app or website. This ensures the agent already has the right context (order ID, device, payments) and prevents impersonation risks common with phone numbers found on search engines or social media.

The only reliable way to speak with Amazon in India is to request a callback from your account: https://www.amazon.in/hz/contact-us. You can also use in‑app Help to start a chat 24×7 or get a phone call in minutes. Be cautious of third‑party sites listing “helpline numbers” for Amazon; these are frequently used in phishing and refund scams.

Request a call in under 2 minutes (app and web)

On the Amazon app (Android/iOS), go to Menu > Customer Service > Something else > Contact Us, then choose your order or issue. Tap “Phone” to request a callback. Most customers in India receive a call within 1–2 minutes, and incoming calls are generally free on Indian mobile plans. You’ll be prompted to verify your account (for example, by confirming the last 4 digits of a phone number or entering a one-time Amazon PIN on-screen).

• App (fastest): Menu > Customer Service > Contact Us > select topic > Phone > enter reachable number > Request call.
• Web: Sign in at https://www.amazon.in/hz/contact-us > choose Orders, Prime, Payments, or Device > select issue > Phone > enter number > Request call.

For privacy and security, Amazon agents will never ask for your full card number, CVV, UPI PIN, or a payment OTP. If a caller requests remote-access apps, QR scans “to receive a refund,” or payment to any personal UPI ID, disconnect and request a fresh call through the app or website.

Hours, languages, and typical resolution timelines in India

Amazon India support is available 24×7 via chat, with callback options available across most topics throughout the day. Assistance is provided in English, Hindi, and select regional languages depending on agent availability. During peak events (e.g., the Great Indian Festival in Oct–Nov or Prime Day), callback wait times can increase, but chat typically remains the quickest option for immediate help.

Common timelines: refunds to Amazon Pay balance often show within hours once processed; UPI and net banking refunds typically settle in 2–4 business days; credit/debit card refunds typically reflect in 3–5 business days (your bank’s posting cycle can add 1–2 days). Return pickups are usually scheduled in 1–3 business days, with exchanges commonly completed in 3–7 days depending on location and inventory. Actual timelines are shown on your order’s Return/Refund page and may vary by courier or bank.

Prime, Amazon Pay, and devices: the fastest path to the right team

For Prime queries (membership, delivery benefits, or Prime Video), navigate to your account > Prime to manage or cancel. As of 2025, Prime India plans are Rs 299/month, Rs 599/quarter, Rs 1,499/year, and Prime Lite at Rs 799/year. Managing from your account ensures pro‑rated refunds (where applicable) are calculated automatically and any entitlements (like Prime Video profiles) are handled correctly. You can still request a callback if you prefer phone guidance.

Amazon Pay issues (failed UPI transfers, refunds not received, KYC questions) are best raised via the in‑app Amazon Pay section > Help & Support, which routes your ticket to the payments team. Have your transaction reference (UTR), approximate time, and last 4 digits of the funding instrument ready. For KYC, acceptable documents and status are visible in the Amazon Pay settings; completing KYC can unlock higher limits and faster resolutions.

For devices (Kindle, Fire TV Stick, Echo), choose “Devices” in Contact Us so you reach a trained device specialist. Provide the device serial number (Settings > Device Info) and a brief description (e.g., “Fire TV remote not pairing” or “Kindle not charging”). Many device issues can be resolved in one call using guided steps; if replacement is warranted and under warranty, the agent will outline courier pickup or drop‑off options and estimated replacement timelines.

Safety checklist: avoid fake “Amazon” helplines

Because Amazon does not list a public inbound number in India, fraudsters advertise fake “helplines” to capture OTPs or trick users into scanning QR codes. Always initiate contact from inside your logged‑in account and let Amazon call you. If a number you found online claims to be “Amazon India,” treat it as untrusted unless it originates from a callback you initiated.

• Never share card CVV, full card number, UPI PIN, or any payment OTP with anyone over the phone. Amazon will not ask for these.
• Do not install remote‑access apps or scan QR codes to “receive a refund.” Legitimate refunds are processed automatically to your payment method.
• If in doubt, hang up and request a new callback via https://www.amazon.in/hz/contact-us. Caller ID names and numbers can be spoofed.
• Report suspicious emails to [email protected], and phone scams at the National Cyber Crime Helpline 1930 or https://www.cybercrime.gov.in.

If you believe you’ve shared sensitive data with a scammer, immediately change your Amazon password, enable two‑step verification, remove stored payment methods, alert your bank to block/replace cards, and file a cybercrime report at 1930 or the portal above. Acting within minutes significantly improves recovery odds for unauthorized transactions.

No walk‑in centers or generic support email

Amazon India does not operate walk‑in customer service centers, and returns are not accepted at corporate offices or fulfillment centers. Always create returns/exchanges through your Orders page so the correct pickup address and return authorization are generated. Self‑shipping items without an RMA or to an office address will delay or void refunds.

Amazon does not offer a general inbound support email for customers. You may receive messages from addresses like “[email protected]” or similar domains, but replies to these inboxes are not monitored. For guaranteed response and tracking, use the Help page to start chat or request a call; you’ll also see your communication history tied to the relevant order or payment.

Quick references (India)

Contact Amazon securely (chat/call): https://www.amazon.in/hz/contact-us. Returns center: https://www.amazon.in/returns. Manage Prime: https://www.amazon.in/prime. Amazon Pay (in‑app): Amazon app > Amazon Pay > Help & Support. Amazon Business (support after sign‑in): https://business.amazon.in.

Report cyber fraud: National Cyber Crime Helpline 1930 and portal https://www.cybercrime.gov.in. Report phishing emails to Amazon: [email protected]. When in doubt, start from the Amazon app or https://www.amazon.in and navigate to Help to avoid impersonation and ensure you reach the correct team.