Amazon Customer Care Contact Number in India: The Right, Safe Ways to Reach Support

Customers in India often search for an “Amazon customer care contact number” to resolve order, payment, or delivery issues quickly. As of 2025, Amazon India does not promote a single, universal inbound phone number for buyer support. Instead, Amazon offers 24×7 assistance through the Help section on the Amazon.in website and mobile app, where you can chat or request an immediate call-back from an Amazon representative. This design ensures your request is routed to the right specialist with the necessary context from your account and recent orders.

If you find a phone number on a third-party site or a social post claiming to be “Amazon customer care India,” treat it with caution. Many such numbers are unofficial and may be associated with scams. Amazon’s official approach is to place the call to you after you authenticate inside your account. The call-back is free, and the advisor can see relevant order details, which shortens resolution time and protects your account data.

Fastest Ways to Contact Amazon India (Official Channels)

The quickest way to talk to Amazon is to request a call-back from within your signed-in session. This securely confirms your identity and lets the advisor view your order history, refund status, and payment attempts. Call-backs typically connect in a few minutes, and chat is available around the clock. You can also switch languages during the interaction if needed.

Use these official entry points only. Bookmark the URLs below to avoid phishing pages. Remember that the Amazon representative will not ask for your card PIN, CVV, full card number, or one-time passwords (OTPs) to “verify” anything.

• Amazon app (Android/iOS): Open the app > tap the menu (☰) > Customer Service > Something else > Contact Us > select your issue > choose “Chat” or “Request a call.”
• Web (signed in): https://www.amazon.in/hz/contact-us — choose your order or issue, then pick “Chat” or “Phone.”
• Help library: https://www.amazon.in/gp/help/customer/display.html — browse common issues, then follow “Need more help?” to reach chat/call-back.
• Prime Video help (India): https://www.primevideo.com/help — sign in and use chat/call options for streaming or subscription issues.
• Amazon Pay help: Access from the Amazon app > Customer Service > Payments, charges, or refunds > pick the specific payment issue and request a call.
• Order not received/damaged: Go to Your Orders, select the order, choose “Problem with order,” then follow prompts to Chat or “Call me.”

Phone Call Tips: What to Prepare and How to Stay Safe

Having a few details ready speeds up resolution. For order issues, open Your Orders so you can quote the order ID (format often looks like 402-1234567-1234567). For payment problems, note the last four digits of the card used or the UPI ID and the approximate date/time of the transaction. For return/refund queries, keep the pickup attempt date or return authorization on hand.

Security best practices are essential. Amazon will never request remote-access apps (such as screen-sharing or device-control tools) to “help” you, and will never ask for your full card number, PIN, CVV, or OTP. If someone calls you first claiming to be Amazon and asks for sensitive information, hang up and initiate contact from inside your Amazon account. If you suspect fraud, contact your bank immediately and report cyber fraud in India by calling 1930 or visiting https://cybercrime.gov.in.

• Do share: your order ID, the last 4 digits of the card used, and non-sensitive transaction timestamps for locating payments.
• Do not share: full card numbers, CVV, PIN, complete OTPs, or one-time links/codes sent to your phone/email.
• Legitimate Amazon calls: are triggered by your in-app/web request and will reference the exact issue you selected.
• End suspicious calls: if pressured to install remote-control apps or to make a “test” payment to prove identity.
• Report fraud: dial 1930 (National Cyber Crime Helpline, India) and notify your bank to block/secure accounts and cards.

Related Numbers for Partner-Managed Amazon Services (When Applicable)

Some Amazon-branded services in India are issued or managed by partners, and those partners maintain their own customer support numbers. A common example is the Amazon Pay ICICI Bank Credit Card. For card-specific queries (charges, PIN, lost card, limits), contact ICICI Bank’s credit card support directly: 1860 120 7777 (within India; standard operator charges may apply) or +91 22 3366 7777 (when calling from outside India). You can also manage your card via ICICI’s iMobile/Internet Banking or through the card controls shown inside your Amazon app (Account > Your Payments > Wallet/Cards, where applicable). Official product page: https://www.icicibank.com/credit-card/amazon-pay-credit-card.

If your concern is about Amazon Pay UPI, Amazon Pay balance, or Amazon gift cards within your Amazon account, use the in-app Customer Service path described above so the advisor can securely access your wallet/UPI transaction details. For disputes that involve your bank (for example, a successful debit on your bank statement but a failed order on Amazon), you may be asked to share a masked bank statement or UTR/transaction reference. The advisor will guide you on acceptable formats; never send full account numbers or netbanking passwords.

For sellers (Seller Central users), support is available after signing in at https://sellercentral.amazon.in. Use Help > Get support to open a case and choose chat/call-back. This ensures your marketplace, ASIN, and shipment details are tied to your case. Amazon does not publish a general inbound phone number for seller queries either; the contact method is routed inside Seller Central so the right specialist team can respond.

How to Tell You’re Using the Right Amazon Support

Always start from a signed-in session on Amazon.in or the official app, then navigate to Customer Service or Contact Us. Verify the URL bar shows amazon.in (for shopping) or primevideo.com (for streaming). Amazon’s official X (Twitter) handle @AmazonHelp can guide you to the correct Help flow, but they will not ask for passwords or OTPs in DMs.

If you absolutely must speak on the phone, the safest way is to request a call through the app or website. This keeps your account secure, connects you to the appropriate team, and avoids risky third-party phone numbers. In practice, this is as fast as—often faster than—dialing a general helpline, because the advisor starts the call already seeing your issue and recent actions.