Allied Bank Customer Care Number: How to Reach the Helpline Quickly and Safely

The official Allied Bank helpline (Pakistan)

The official Allied Bank Limited (ABL) customer care helpline in Pakistan is 111-225-225. This is a UAN (Universal Access Number), designed so you can dial it from any city in Pakistan without adding a city code. The number is staffed 24/7 for urgent banking needs such as card blocking, digital banking assistance, and fraud reporting.

If you prefer to verify the number before calling, check the bank’s official website at https://www.abl.com/contact-us/. That page lists the current helpline and contact options, and it’s the most reliable source for any updates or service notices. Remember that ABL will never ask you to disclose your ATM PIN, one-time passwords (OTPs), or full card number over the phone; if anyone does, hang up and call the official helpline yourself.

What you can do over the phone

Allied Bank’s call center is trained to handle most day-to-day and urgent banking tasks for both individuals and businesses. You can authenticate yourself and request actions without visiting a branch, which is especially useful after hours or when traveling. Most routine requests are completed during the call; items requiring back-office processing are assigned a service request (SR) or complaint number for tracking.

The helpline is particularly critical for time-sensitive issues. For example, if your debit or credit card is lost or you suspect fraud, call immediately—faster reporting significantly improves your chances of preventing or reversing unauthorized transactions. If you use ABL’s digital channels (myABL) and get locked out, the team can guide you through secure recovery steps.

• Block a lost/stolen debit or credit card instantly; request replacement and delivery options.
• Report suspicious transactions or card-not-present fraud; initiate a dispute/chargeback where applicable.
• Get balance and mini-statement information; confirm the last few transactions for reconciliation.
• Card activation, PIN change guidance, and daily limit inquiries for ATM/POS/e-commerce.
• Digital banking (myABL) login help, password reset guidance, device de-registration, and security checks.
• Chequebook and statement requests; IBAN confirmation (Pakistan IBANs are 24 characters and begin with PK).
• Remittance tracking, utility bill payment issues, and domestic fund transfer queries.
• Product information on accounts, deposits, cards, and financing; rate and fee disclosures on current offerings.

Calling from within Pakistan vs. overseas

Inside Pakistan, simply dial 111-225-225 from any mobile or landline. Charges are typically at standard local call rates per your operator’s plan; if you’re on a tight budget or a prepaid plan, make sure you have sufficient balance. The line operates 24/7, including weekends and public holidays, with priority routing for card blocking and fraud reporting.

If you are outside Pakistan, UAN numbers may not always connect directly from foreign operators. In that case, use the contact options published on https://www.abl.com/contact-us/ for the latest overseas dialing guidance. You can also use secure in-app support via myABL (if available from your location) or submit a request through the web contact form so the bank can call you back on your registered number.

Security, verification, and privacy

Before the agent can discuss your account, expect to be verified. Be ready with your full name as per CNIC, your registered mobile number, and basic account identifiers (such as your account/IBAN or the last transaction amount/date you recognize). Verification standards may vary by request type, and certain actions (like card reissuance) may require additional confirmation for your protection.

ABL will never ask for your ATM PIN, full card details (all 16 digits and CVV), or any one-time passwords (OTPs) received by SMS/app. Do not share those under any circumstances, and do not divulge your myABL password. If you receive a call claiming to be from ABL and you feel unsure, hang up and call 111-225-225 yourself. When using public Wi‑Fi or shared devices, avoid discussing sensitive details; if needed, request a callback or switch to a secure connection.

Alternatives to calling the helpline

Phone support is fast, but it’s not the only way to get help—especially if you prefer written records or need to attach documents. Digital channels often resolve routine requests more quickly during peak call times and provide timestamps and tracking within your online profile.

For branch-level or postal correspondence, Allied Bank’s head office is located at: Allied Bank Limited, 3 & 4 Tipu Block, New Garden Town, Lahore, Pakistan. For the most accurate routing and for city-wise branch information, consult the branch locator and contact page on the official website.

• myABL Digital Banking: Check FAQs, request services, and access secure messaging. Start from https://www.abl.com/digital-banking/ or the myABL app.
• Official contact page: Submit queries or request a callback via https://www.abl.com/contact-us/.
• In-branch service: For KYC updates, complex disputes, or large cash/cheque matters where in-person verification is required.
• Escalation (after bank response): If a complaint remains unresolved, you may approach the Banking Mohtasib (Ombudsman) Pakistan; see procedures at https://www.bankingmohtasib.gov.pk/.

Complaint handling and escalation timelines

When you log a complaint through the helpline, ask for the SR/complaint reference number and write it down. The agent will confirm the expected resolution time based on the issue type. Simple requests can be closed on the call; others may require 2–7 business days or longer if third-party networks (e.g., card schemes, billers) are involved.

If you believe progress has stalled, call back with your reference number for a status update. As a general consumer protection practice in Pakistan, you can escalate to the Banking Mohtasib if your complaint is not resolved to your satisfaction after you have given the bank reasonable time and process—commonly up to 45 days from the initial complaint date. Always retain call logs, screenshots, SMS confirmations, or emails to support your case.

Practical tips to get the most from your call

Call volumes are typically lower in the early morning on weekdays, which can shorten wait times. Have your registered mobile phone at hand in case the bank needs to send you an OTP for verification. If you are calling about a transaction, keep the exact amount, date/time, merchant name, and channel (ATM, POS, e‑commerce) ready to speed up investigation.

Before ending the call, ask the agent to summarize what was done and what will happen next, note the SR number, and request an SMS or email confirmation if available. For ongoing cases, set a reminder to follow up on or before the promised date. If language is a concern, you can request assistance in English or Urdu to ensure instructions are clear and actionable.

Summary

The official Allied Bank customer care number in Pakistan is 111-225-225, available 24/7 for urgent and routine banking support. Use the number published on ABL’s official website, keep your verification details ready, never share sensitive credentials, and always record your service request number. For overseas callers or written records, rely on myABL and the contact options at https://www.abl.com/contact-us/, and escalate to the Banking Mohtasib if a complaint remains unresolved after the bank’s standard process.