ALDI Customer Care Phone Number: How to Reach the Right Team Quickly

The primary ALDI customer service phone numbers (by region)

ALDI operates separate customer care lines by country. Calling the correct number for your region speeds up resolution and ensures you reach a team with the right tools for your issue. Below are the main lines most shoppers need, along with the official websites for alternate contact options and live chat/forms.

• United States: 1-855-955-2534 (ALDI U.S. Customer Service). Best for store experience, product questions, returns guidance, and corporate feedback. Official site: aldi.us (use the Contact Us page for email/web form).
• United Kingdom: 0800 042 0800 (freephone, ALDI UK Customer Services). Use for store queries, quality concerns, and product availability questions in England, Scotland, and Wales. Official site: aldi.co.uk (Contact section).
• Australia: 13 25 34 (13 ALDI, ALDI Australia Customer Service). For product feedback, store service, and general enquiries nationwide. Official site: aldi.com.au (Contact Us page).

Tip: Phone line opening hours vary by country and may differ on Sundays and public holidays. If you call outside published hours, the websites above provide web forms that route directly to the relevant national customer care team, often with quicker turnaround during peak periods.

If you placed a delivery or pickup order through a third party (for example, Instacart in the U.S.), contact that service first for order substitutions, missing items, or refund processing. Instacart support is available in-app, on the web, and by phone at 1-888-246-7822 (U.S.). ALDI store teams typically cannot access or modify third‑party platform orders.

Which number should you use—and when?

For in-store experiences, product quality concerns, pricing accuracy, accessibility accommodations, and feedback on specific locations, use your country’s ALDI customer service number above. Have your store location, date/time of visit, and receipt details handy. For questions about weekly specials (ALDI Finds), availability can be location-specific and fast-moving; calling your national line ensures accurate guidance on stock expectations and rain check policies (where applicable).

For corporate matters—such as media inquiries, supplier proposals, or legal correspondence—use the non-consumer channels listed on the official country website. Customer phone agents can log feedback and escalate, but they do not handle supplier onboarding or press requests directly.

What to have ready before you call (saves 3–5 minutes per call)

Preparing a few details in advance helps agents locate the right store transaction, product lot, or promotion quickly. This often reduces call time and speeds up refunds or follow‑up actions.

• Receipt details: store number/location, date/time, last four digits of the card used, and the exact item line(s). If you don’t have the receipt, note your approximate visit time and payment method anyway—agents can still advise.
• Product information: brand (often an ALDI exclusive brand), item name/size, barcode (UPC/EAN), best-before or use-by date, and lot/batch code from the packaging. Photos help when submitting via the web form.
• Order info for delivery/pickup: marketplace name (e.g., Instacart), order number, and the status (delivered, partially delivered, canceled). Contact the marketplace first for time-sensitive credits or redeliveries.
• Contact preferences: a reachable phone number and email. If a store-level follow-up is needed, ALDI may ask permission to share your details with the location’s management team to close the loop.

If your question involves a pricing discrepancy or a shelf/advertised promotion, noting the exact shelf tag price, ad date, and any signage you saw helps the agent verify and correct quickly. For accessibility support (such as website accessibility feedback), mentioning your device and browser speeds up technical triage.

Store-level vs. corporate support and addresses

Most day-to-day customer issues are resolved by ALDI’s national customer service and the local store management team. If your concern requires a formal escalation (for example, safety or compliance matters), the phone agent will document it and route it to the appropriate regional or corporate team. You can also submit written feedback via each country’s official website to create a reference number for your records.

Key corporate addresses for formal correspondence (not required for standard customer calls): United States—ALDI Inc., 1200 N. Kirk Rd., Batavia, IL 60510. United Kingdom—ALDI Stores Ltd., Holly Lane, Atherstone, Warwickshire, CV9 2SQ. Always include your contact details, the store location, dates, and any photos or copies of receipts if you mail a letter; for faster handling, consider using the web form instead.

Returns, refunds, and warranties: what customer care can do by phone

ALDI’s well-known Twice As Nice Guarantee (in participating countries) typically applies to most ALDI-exclusive food items: if you’re not satisfied, ALDI will replace the product and refund your money. Customer care can explain eligibility and documentation needed, but the actual exchange/refund is usually completed in-store. Keep your receipt for a refund to your original payment method; without a receipt, stores may offer an ALDI Merchandise Credit Gift Card at the product’s current price, subject to local policy.

Non-food “ALDI Finds” and some categories (for example, alcohol where restrictions apply, or national-brand items) are often excluded from the Twice As Nice Guarantee, but they may still be returnable under the standard returns policy. Electronics and select special buys may include a manufacturer warranty; in those cases, the warranty service is handled by the manufacturer or the service provider listed in the product documentation. Customer care can point you to the correct warranty contact and explain what proof of purchase is required.

For card refunds processed at the store, banks typically post the credit within 3–5 business days, though some issuers take up to 10 business days. If you haven’t seen a credit after that timeframe, call your ALDI customer service number with your receipt details so the team can trace the transaction and advise next steps.

Digital channels and useful links

If phone wait times are high, use your country’s official website to submit a ticket with attachments (photos of products, shelf tags, or receipts often accelerate resolution). Official portals: United States—aldi.us, United Kingdom—aldi.co.uk, Australia—aldi.com.au. Navigate to “Contact Us” on each site to reach the correct form for product feedback, store experience, or accessibility questions. You’ll receive a confirmation and reference number by email.

For store hours, holiday openings, and weekly ad details, use your country’s store locator on the official website. Product recall notices are also published on the official sites; if you’re calling about a recall, note the product name, UPC, and best-before date so the agent can verify whether your item is affected and provide refund or disposal guidance.

Why can’t I call Aldi?

That’s because your local store doesn’t actually have a phone number that customers can call. And, if you do call that number, you won’t be connected to anyone that works at your Aldi store or Aldi in general.

Does Aldi take phone calls?

Re: Aldi doesn’t accept phone calls
That’s how they keep their prices low. They do not have counter full of people for customer service like they do at Kroger. They also carry limited selection of all items. Just go in person and return the item and you will see their service is excellent.

How to get a refund from Aldi?

Please bring your receipt back to the store at your earliest convenience and ask to speak with a manager on duty. They will be happy to review the receipt and address your concern.

Does Aldi have a customer loyalty program?

Because ALDI focuses on providing high-quality food and everyday low prices to all of our customers, we do not offer rewards or rewards cards.