Airtel Bangladesh Customer Care Number: The Complete, Practical Guide

The official Airtel Bangladesh customer care numbers

The primary Airtel Bangladesh customer care helpline is 786. Dial 786 free of charge from any active Airtel Bangladesh SIM (prefix 016 or 013). The line is open 24/7 and supports both Bangla and English. You will first reach an IVR menu for quick self-service; you can also connect to a human agent for account-specific help.

If you need to call from another operator’s number, a landline, or from overseas, use +8801678600786. Standard domestic or international call rates will apply in those cases. When calling from abroad, include the Bangladesh country code +880 and drop the leading zero from the mobile number (e.g., +8801678600786). Keep your Airtel number and basic verification details ready so the agent can quickly locate your account.

What you can do through the helpline

Through 786, you can resolve most mobile-account tasks: check usage and balances, activate or switch to data/voice/SMS packs, stop value-added services, configure internet settings, raise or track a service complaint, enable/disable international roaming, block a lost SIM, and request information about 4G/VoLTE/eSIM eligibility. You can also get help with SIM registration (NID verification) status, PUK code retrieval for a locked SIM, and bill or recharge issues (including card and mobile-wallet recharges).

For identity verification, agents commonly ask for your Airtel number, the last recharge amount and date, parts of the registered NID (for example, last 4 digits), and possibly your mother’s name or date of birth if these were provided at registration. Having those details ready shortens the call and speeds up resolution.

Service hours, call charges, and practical calling tips

Airtel’s 786 helpline operates 24 hours a day, 7 days a week (Bangladesh Time, UTC+6). Calls to 786 are toll-free from Airtel Bangladesh numbers. Calls to the long number +8801678600786—from other operators, landlines, or while roaming—are charged at your provider’s regular voice rate. If you are roaming, check your roaming tariff before calling to avoid unexpected charges.

For the fastest experience, call during off-peak hours (early morning or late night) when queues are typically shorter. Keep your handset powered, note your phone’s IMEI (dial *#06#), and, if you are reporting a network or data issue, jot down the time, location (with area or postcode if possible), and whether the problem occurs on 2G/3G/4G/VoLTE. These specifics help technical teams diagnose problems accurately.

Alternative support channels that work

For digital self-care, start at airtel.com.bd. You can manage plans, recharge, and access support options from the site. Airtel Bangladesh also maintains a mobile app (often referred to as Airtel Thanks in Bangladesh) available on major app stores; it typically lets you check balances, buy packs, and create or track support tickets without calling.

Social channels are useful for non-account-specific queries or status updates. Airtel Bangladesh’s official Facebook presence is commonly used to post service notices and respond to general questions (search for “airtelBD” on Facebook and verify the official badge). For in-person service—SIM replacement, biometric/NID verification, number change, or detailed complaint handling—visit an Airtel/Robi Experience Center. Use the Store/Service Center locator linked from the Support or Help section of airtel.com.bd to find addresses and business hours in cities such as Dhaka, Chattogram, Sylhet, Khulna, Rajshahi, Rangpur, Barishal, and Mymensingh.

Prepare before you call: a 2‑minute checklist

• Your Airtel number (016/013) and an alternate contact number in case the call drops.
• Identity details used for SIM registration: NID last 4 digits, and (if applicable) mother’s name or date of birth.
• Recent activity: last recharge amount/date, pack purchases, and any error messages or deduction SMS (note the exact time).
• Technical info for network/data issues: location (area/landmark), device make/model, and IMEI (*#06#).
• For lost/stolen SIM: approximate time of loss and a request to immediately block the line to prevent misuse.
• For billing disputes: relevant transaction IDs, invoice numbers, or wallet references (Bkash/Nagad/card, etc.).

Escalation, complaint IDs, and regulatory help

Always ask for a complaint or ticket ID before ending the call. Note the promised turnaround time and any steps Airtel will take (e.g., network investigation or billing adjustment). Keep the SMS or email acknowledgment (if provided) for your records. If the matter is urgent—like SIM misuse—request immediate blocking and confirm it verbally and via SMS.

If an issue persists, follow up quoting your complaint ID and request escalation to a supervisor when appropriate. For unresolved disputes after reasonable follow-up, you can file a case with the Bangladesh Telecommunication Regulatory Commission (BTRC) Consumer Complaint Management System at cc.btrc.gov.bd. Include your Airtel complaint ID, dates, call logs, and supporting screenshots to expedite review.

Background: who operates Airtel in Bangladesh and why 786 still works

Airtel Bangladesh originated from Warid Telecom (launched 2007). Bharti Airtel acquired a majority stake in 2010, rebranding the service to Airtel. In 2016, Airtel Bangladesh merged into Robi Axiata Limited. Since then, Airtel has continued as a distinct brand in Bangladesh under Robi Axiata, primarily using the 016 and 013 number ranges. This structure means Airtel users benefit from Robi’s nationwide network footprint while retaining brand-specific plans and support channels.

The 786 short code remains Airtel Bangladesh’s established customer care number post-merger, and it routes you into the Airtel-branded support workflow. For users on other networks, or when calling from outside Bangladesh, the full international-format hotline +8801678600786 connects you to the same helpdesk.

Quick reference: numbers, links, and hours

• Airtel customer care (from Airtel SIM): 786 (toll-free, 24/7, Bangla/English)
• Airtel customer care (other operators/landline/overseas): +8801678600786 (standard call rates apply)
• Official website: https://www.airtel.com.bd (Support, plans, store locator)
• Regulator complaint portal (if unresolved with Airtel): https://cc.btrc.gov.bd
• Service hours: 24/7; Bangladesh Time (UTC+6)

Data in this guide is current to the best of professional knowledge as of 2025. For any updates to numbers or channels, check the Support section of airtel.com.bd before you call.