Air Peace Airline Customer Care: Expert Guide to Getting Help Fast

How to reach Air Peace customer care

The fastest, most reliable starting point is the airline’s official website: https://www.flyairpeace.com. Use Manage Booking with your 6‑character booking reference (PNR) and surname to reprint itineraries, select seats, request changes, or submit service requests. For after-sales issues like refunds or schedule changes, the Contact/Help section on the site provides the official web form—this is the best place to leave a paper trail.

Air Peace maintains active, verified social channels for quick triage and updates: X (Twitter) at https://twitter.com/flyairpeace, Instagram at https://instagram.com/flyairpeace, and Facebook at https://facebook.com/flyairpeace. These channels are useful for status updates and directing you to the correct support path. Beware of impostor pages; only engage with profiles linked from the official website.

In person, go to the airline’s ticketing or customer care desks at your departure airport. In Lagos, look for Air Peace counters at Murtala Muhammed International Airport (Ikeja, Lagos). In Abuja, visit Nnamdi Azikiwe International Airport (Airport Road, Abuja). Airport customer care can reissue tickets, handle same-day disruptions, and endorse you to alternate flights where applicable.

What to prepare before you call or chat

Having the right information ready reduces back‑and‑forth and speeds up resolution. Keep your booking reference and identification handy. If someone else paid for your ticket, confirm the last four digits of the card or a copy of the transfer receipt in advance, as agents may need it to verify the transaction.

• 6‑character PNR (e.g., “A1B2C3”) and full passenger name exactly as on the ticket.
• 13‑digit e‑ticket number (appears on your itinerary/receipt) and the purchase channel (website, mobile app, airport, or agency).
• Flight number and travel date (e.g., P4 7123 on 15 Oct 2025), plus origin and destination.
• Receipts or proof of payment for add‑ons (baggage, seats, date changes).
• For refunds: method of payment, bank name, last four digits of the card, and transaction date.
• For schedule changes or disruptions: photos of airport screens, delay/cancellation messages, or any written notice from the airline.
• For special assistance: medical notes (if applicable), mobility device details (type, battery), and required lead time.
• For group or corporate bookings: agency or corporate account name and internal reference number.

If your inquiry involves minors, ensure you have age documentation (passport or birth certificate) and any unaccompanied minor (UM) paperwork. For name corrections, bring a passport scan; agents typically need it to determine if the change is a minor correction or requires reissue.

Service hours, response times, and urgent issues

West Africa Time (WAT, UTC+1) is the working reference for Nigeria. For non‑urgent matters submitted via the website, plan for an initial response within 24–48 hours on business days. Social channels often acknowledge faster but may redirect you to web forms for identity‑sensitive requests.

For day‑of‑travel problems (missed connection, same‑day rebooking, name spelling error noticed at check‑in), go straight to the airport desk. Arrive at least 2 hours before domestic flights and 3–4 hours before international flights; this buffer gives agents time to fix issues before check‑in and baggage acceptance close. If you are already at the gate, alert the gate staff—they can liaise directly with operations.

Changes, refunds, and fees: what customer care can do

Customer care can assist with voluntary date/time changes (subject to fare rules and any fare difference), name corrections, adding baggage or seats, and resolving duplicate charges. Change flexibility depends on the fare brand you purchased; deeply discounted fares typically have more restrictions than flexible fares. If your ticket was issued by a travel agency, customer care may need the agency to process changes within their system.

Refunds follow the original method of payment whenever possible. After your refund is approved, banks usually post card refunds within 5–15 business days; wallet or voucher credits may reflect faster (often within 24–72 hours). If you haven’t seen funds after 15 business days, contact your bank with the refund reference and ask Air Peace to provide the Acquirer Reference Number (ARN) where applicable.

For significant schedule changes or cancellations, you can typically choose rerouting at no additional cost or a refund. Keep all communications in writing via the official web form so you have a case number. If you accept a travel voucher, confirm validity, blackout dates, and whether it’s transferable before you agree.

Baggage, special assistance, and minors

Customer care can add prepaid baggage and advise on sports or musical equipment. Share exact weights and dimensions so agents can confirm acceptability and fees. If you suspect your baggage will exceed your free allowance, prepaying usually costs less than paying at the airport and can speed up check‑in.

For passengers requiring mobility assistance, notify the airline as early as possible—ideally 48 hours before departure. Provide details on your mobility aid (manual/electric, battery type) and arrive early on the day of travel. If medical clearance is needed (e.g., for stretchers, oxygen), customer care will guide you through the documentation and lead times. For unaccompanied minors, ask for the current UM policy, fees, and paperwork; arrive early so ground staff can complete consent and escort procedures.

International routes and overseas support

Air Peace operates regional and long‑haul routes, including services launched in recent years such as Lagos–London (Gatwick) in 2024. For international travel, verify visa requirements and passport validity (many countries require at least 6 months’ validity). Customer care can advise on document checks that may occur at the gate in addition to check‑in.

Consumer protections can differ by jurisdiction. For flights departing the United Kingdom (e.g., London Gatwick), UK261 protections may apply regardless of airline nationality. Keep boarding passes and written notices, and submit claims via the airline’s official web form to ensure proper tracking and the correct legal framework for your itinerary.

Escalation paths and complaint handling

Start with the standard customer care channels (website form or airport desk) and ask for a case or ticket number. This identifier is essential for tracking and for any subsequent escalation. Keep all receipts, screenshots, and timelines in one place.

• If a case stalls, reply to the same thread quoting your case number and request an escalation to a supervisor or the duty manager.
• Submit a written complaint via the official web form with a concise subject line (e.g., “Refund not received after 15 business days – PNR A1B2C3”). Include dates, amounts, and proof of payment/refund.
• At the airport, visit the airline desk and, if needed, the airport’s consumer protection/mediation desk for same‑day disruption assistance.
• If you still cannot resolve the issue, document all interactions and timelines; regulatory bodies typically request this dossier when reviewing a complaint.

For regulatory follow‑up within Nigeria, consumer desks are present at major airports such as Murtala Muhammed International (Ikeja, Lagos) and Nnamdi Azikiwe International (Abuja). When engaging any third party, never share full card numbers or one‑time passwords; provide only documents necessary to validate your claim.

Safety, fraud prevention, and data privacy

Only use payment links on https://www.flyairpeace.com or the official mobile app. Check the browser’s address bar for the padlock icon and the exact domain spelling. Air Peace will never ask for your full card PAN, CVV via email or social media DM, or any one‑time password for “verification.”

Ignore unsolicited messages offering suspiciously low fares or “priority” customer care for a fee. If you are unsure about a message or phone number, cross‑check by initiating contact yourself through the website’s Contact section or by using the details printed on your e‑ticket.

Quick facts to contextualize customer care

Air Peace was founded in 2013 and operates under IATA code P4 with the callsign “PEACE BIRD.” The carrier’s main hub is Lagos (Murtala Muhammed International Airport, Ikeja), with substantial operations in Abuja and other Nigerian cities. International expansion has included new long‑haul and regional routes in recent years, notably the Lagos–London (Gatwick) launch in 2024.

Time zone for Nigerian operations is WAT (UTC+1). For smooth assistance, plan to contact customer care during local business hours for non‑urgent matters and go in person for day‑of‑travel issues. Always rely on official channels: website (https://www.flyairpeace.com) and verified social profiles linked from that site.

What is airline customer care?

Airline customer service is about interacting with customers at any point in their journey and improving their overall in-airport and in-flight experience. Course Code: TALL-28. Group discounts. Considerable discounts are available for multiple purchases (30+ users) of this course.

How do I change my Air Peace ticket?

, to reschedule your flight, kindly send an email to [email protected] detailing a reschedule request along with your full name, PNR and preferred date of travel, and our team will revert once your mail is received. Thank you for choosing Air Peace.

How do I contact Air Peace?

Passengers are advised to only use authorized contact information displayed below, and which are also available on our website to avoid potential scams or fraudulent activities. Air Peace Call Center Phone number: 020-1343-8133.

Do airlines have customer service?

Before you contact DOT for help with an air travel problem, you should give the airline a chance to resolve it. Airlines have trouble-shooters at the airports, usually called Customer Service Representatives, who can take care of many problems on the spot.