Air India Customer Care Number in India: Complete, Practical Guide

Primary Customer Care Numbers and Hours

The Air India Contact Centre operates 24×7 for callers within India. The most commonly published India numbers are 1860 233 1407 (nationwide access, local call charges apply), 0124 264 1407 (NCR/Gurugram line; dialable from anywhere in India at standard STD rates), and 020 2623 1407 (STD rates). From outside India, you can usually reach the same desk via +91 124 264 1407, but if you are abroad it is best to check the “Contact Us” section on airindia.com for country-specific numbers.

All three lines route into the same reservations and customer support queue and are staffed round-the-clock. English and Hindi are supported, and agents can connect you to language support for select Indian languages depending on shift coverage. Expect standard IVR options for new bookings, changes/cancellations, baggage, web/app support, Flying Returns (loyalty), and special assistance.

When and How to Call for Fastest Resolution

Call volumes spike 24–48 hours before public holidays and during morning peak (08:00–11:00 IST) and late evening (19:00–22:00 IST). For the shortest waits, try weekdays between 13:30–17:00 IST or after 23:00 IST. If your flight is departing within 6 hours and you cannot get through, proceed to the nearest Air India airport counter; time-sensitive changes are prioritised at the airport.

Have your identifiers ready before you dial to reduce average handling time by several minutes. The PNR (six-character record locator), your e-ticket number (starts with the Air India IATA prefix 098, e.g., 098-1234567890), passenger name as on the ticket, date and sector, and a reachable Indian mobile number for OTPs are typically required. For international itineraries, keep your passport number and visa information handy, and for payment queries, the last four digits of the card used.

• PNR (6-character code) and 098-xxxxxxxxxx e-ticket number
• Full name, DOB, and contact number on the booking
• Flight details (date, sector, class) and any SSR requests (meals, wheelchair)
• Passport/visa details for international travel; GSTIN for business invoices
• Proof of payment (last 4 digits of card or UPI reference) for refunds

Alternative Contact Channels in India

For many tasks, digital self-service is faster than calling. Manage Booking on the official website lets you change dates, select seats, buy extra baggage, add meals, and request invoices. For refunds on unused or partially used tickets, you can initiate the request online if the ticket was purchased on airindia.com or the Air India mobile app. Third‑party bookings (OTAs, travel agents) must be handled through the original point of sale for any monetary changes.

Air India also supports service requests via social channels for non-sensitive queries (do not share card numbers or OTPs). For formal complaints or escalations, use the Customer Relations webform on the site; it generates a case ID you can reference when you call.

• Official website: https://www.airindia.com (Manage Booking, web check-in, refunds, receipts)
• Mobile app: “Air India” on iOS/Android (same capabilities as the website plus notifications)
• Customer Relations webform: navigate to airindia.com > Contact Us > Feedback/Complaints to log a case and receive a reference ID
• Social media: X (Twitter) @airindia and Facebook /airindia for updates and DMs on general queries
• Government escalation (India): AirSewa grievance portal https://airsewa.gov.in if an airline response is delayed beyond reasonable time

In-Person Assistance: City and Airport Offices

For complex itinerary changes, involuntary disruptions, or when you need physical document verification, visit an Air India ticketing office or an airport sales counter. At Delhi IGI Terminal 3, the airline maintains sales and service counters in the departures area; during irregular operations, additional staff are deployed airside and landside to handle re-accommodation.

Key administrative addresses you may need for correspondence: Air India Limited, Airlines House, 113, Gurudwara Rakab Ganj Road, New Delhi – 110001 (registered/corporate office); and Air India Building, Nariman Point, Mumbai – 400021 (historic Mumbai office). City office hours vary by location; typical business hours are 10:00–17:30 IST, Monday–Saturday, but airport counters operate in line with flight schedules.

Common Requests the Contact Centre Handles and Typical Timelines

Agents can assist with new bookings, date/time changes, reissuance after schedule change, voluntary cancellations, seat and meal requests, special assistance (wheelchair/medical), name corrections within fare rules, GST invoice requests, and post-travel issues like missing miles or baggage irregularity coordination. For name corrections, minor typographical fixes are usually possible if the ticket has not been used and fare rules permit; full name changes are generally not allowed on international sectors.

Refunds for tickets purchased directly from Air India are typically processed within 7–15 working days after approval, depending on the payment method and banking cycles. Revalidations or rebookings due to airline-initiated schedule changes are usually actioned during the same call once the agent has your consent, subject to seat availability in the original booking class or as per the disruption policy in effect.

Practical Tips to Avoid Repeat Calls and Fees

Always review your fare rules during purchase—change and cancellation charges differ by fare family, route, and cabin. Low promotional fares can be non-refundable or carry higher change fees. If you must change plans, act before departure; no-shows can trigger additional penalties and forfeit residual value on some fare types. For domestic sectors, web/app self-change can be cheaper than assisted changes because some service fees are waived online.

Check in online as early as permitted (generally opens 48 hours prior for most domestic flights) to secure seats and reduce airport waiting time. If you need special assistance (e.g., wheelchair or MEDIF), request it at least 48 hours before departure via the call centre or Manage Booking, and carry supporting documents at the airport. Keep a record of all case IDs and agent names during calls; it speeds up follow-ups and helps if you escalate.

Notes on Air India vs. Air India Express and Vistara

Air India (IATA: AI, ticket prefix 098) and Air India Express (IATA: IX) maintain separate contact centres and policies, even though both are part of the Tata group. If your ticket number does not start with 098, you are likely not on an Air India ticket, and the AI customer care lines listed above will not be able to process monetary changes.

Similarly, Vistara (IATA: UK) has its own support lines and systems. Always refer to the airline shown on your e-ticket and use the appropriate website and contact numbers. When in doubt, the airline that issued the ticket (as shown by the first three digits of the ticket number) is the one that must action refunds and major changes.

Quick Reference: India Customer Care Numbers

24×7 Contact Centre (within India): 1860 233 1407; 0124 264 1407; 020 2623 1407. Standard operator charges apply for 1860/STD numbers. Official website: https://www.airindia.com. For escalations after an unresolved case, use the Customer Relations webform on airindia.com with your case ID, and if needed, raise a grievance on the Government of India AirSewa portal at https://airsewa.gov.in.