Air France customer care number: how to reach the right team fast

Official customer care numbers and availability

Air France operates country-specific contact centers, so the number you dial depends on where you’re calling from. In the United States and Canada, the primary customer care and sales number is +1 800 237 2747 (toll-free). In France, the general customer service line is +33 (0)9 69 39 36 54 (appel non surtaxé from a French line; your operator’s standard rates may apply from mobiles or abroad). These lines handle new bookings, changes, refunds, seat and baggage services, and disruption assistance.

Hours vary by country and language. English and French support are typically available extended hours daily, and many markets provide 24/7 assistance for urgent travel issues (cancellations, missed connections, involuntary changes). If you’re calling from a country not listed here, go to airfrance.com, select your country at the top right, and open “Help and contacts” for the local phone number and hours. When you’re already at the airport, the quickest help is often at an Air France transfer desk or the SkyTeam desk at your terminal.

• United States and Canada: +1 800 237 2747 (toll-free) — reservations, customer care, and day-of-travel support
• France (any phone): +33 (0)9 69 39 36 54 — Service Client Air France (non-surcharged number)
• Flying Blue (loyalty program): start at flyingblue.com/contact for your country’s phone/chat options
• Global help and contacts page: airfrance.com → Help and contacts → “Call us” (country-specific numbers and hours)

Best times to call and how to minimize hold time

Call volumes tend to spike on Monday mornings, Friday afternoons, and Sunday evenings in the local time zone of the number you dial. If your travel date is flexible, you’ll generally get through faster on Tuesday–Thursday, especially early morning (e.g., within the first two hours of opening) or late evening. For urgent same-day disruptions, use the airline app and airport desks in parallel with your phone call to increase your chances of a quick resolution.

Some Air France lines offer a call-back option when wait times exceed a threshold. If offered, accept it and keep your phone free. Have your booking details ready and a pen handy; agents can secure limited inventory quickly, but only if you can confirm details and payment without delay. When you only need a receipt, basic itinerary proof, or baggage status, the self-service options in the Air France app or the “My Bookings” and “Baggage” sections online are usually faster than waiting on hold.

What customer care can handle by phone

Customer care can book new tickets; rebook after cancellations or delays; change dates, times, and routes; add or modify seats, special meals, and paid options; and assist with checked baggage, sports equipment, and pets in cabin/hold (subject to availability and restrictions). For reissues involving partner airlines (SkyTeam or interline), agents can process most changes as long as fare rules permit and partner inventory is open.

Agents also handle refunds when your ticket is eligible (involuntary cancellations, schedule changes, refundable fares) and guide you to the correct web form for EU Regulation 261/2004 compensation claims. They can register requests for medical assistance (e.g., wheelchair SSR codes WCHR/WCHS/WCHC) and unaccompanied minor (UMNR) services. Note that a ticketing service fee may apply when you purchase or change a ticket by phone; the exact amount depends on your country of sale and fare type and is disclosed before payment.

Prepare these details before you dial

Having complete information at hand speeds up verification and lets agents action your request without putting you back on hold.

• Booking reference (PNR, 6 letters/numbers) and/or e-ticket number (starts with 057 for Air France-issued tickets)
• Full names as on passport, date of birth, and government ID/passport details (for name corrections, have proof ready)
• Flight numbers, travel dates, and airports; preferred alternatives (times/routes) if you’re rebooking
• Payment method details (last 4 digits of card) and billing address for any fare difference or fees
• Flying Blue number and status, if applicable (can unlock additional rebooking options)
• Baggage details: bag tag number (e.g., AF followed by 10 digits), Property Irregularity Report (PIR) code, and receipts for expenses

Refunds, compensation, and claims by phone

If Air France cancels your flight or you experience significant delays, agents can explain your options and register refund or rebooking requests. In the United States, once a refund is approved, Department of Transportation rules require airlines to process credit card refunds within 7 business days. If you booked through a travel agency or online travel site, Air France may direct you back to the original point of sale to process changes or refunds in line with fare rules.

For compensation under EU Regulation 261/2004, typical amounts are €250 (flights up to 1,500 km), €400 (intra‑EU flights over 1,500 km and other flights between 1,500–3,500 km), and €600 (flights over 3,500 km) when the cause is within the airline’s control and you arrive 3+ hours late or the flight is cancelled without adequate notice. Statutes of limitation vary by jurisdiction (commonly 2–5 years). For baggage issues governed by the Montreal Convention, compensation for delay, damage, or loss is generally capped at 1,288 SDR per passenger; file a PIR at the airport and keep all receipts. Phone agents can outline the process, but final claims are typically submitted via the web form shown under “Claim or complaint” on your country’s Air France site.

Alternative ways to reach Air France when phone lines are busy

The Air France app (iOS/Android) and your account on airfrance.com provide live rebooking options during disruptions, same-day seat changes, and access to boarding passes and travel receipts. For many scenarios—like schedule changes—you can accept a proposed alternative or choose another flight online without calling. If you need documentation (e.g., a disruption certificate for insurance), look under “My Bookings” or the “Need help?” section of your country site.

Air France also supports messaging via social channels and web forms. For public updates and private messages, use X/Twitter at @airfrance or Facebook at facebook.com/airfrance; for complex record changes, you may still be directed to call. To reach the Flying Blue loyalty team, start at flyingblue.com/contact, where phone and chat options are tailored to your country and status. For group bookings (typically 10+ passengers), look for the “Group travel” contact on your local site to reach the specialized desk.

Useful links and postal details

Help and contacts (country selector): airfrance.com → Help and contacts → Call us / Write to us. Disruption and rebooking: airfrance.com → My Bookings. Baggage tracing: airfrance.com → Baggage → Track your baggage. Claims and complaints: airfrance.com → Help and contacts → Make a claim. These pages dynamically adjust to your selected country to present the correct phone numbers, hours, fees (if any), and forms.

Corporate postal address (not for time‑critical customer service): Air France, 45 rue de Paris, 95747 Roissy CDG Cedex, France. For formal written complaints, always use the web forms on your local Air France site so your case receives a tracking number and can be routed to the correct team. Keep copies of all documents (e‑tickets, receipts, PIR, correspondence) until your case is closed and any compensation is paid.