ACT Fibernet Customer Care Number: How to Reach the Right Team Quickly

ACT Fibernet provides customer care through city-specific phone lines rather than a single nationwide toll-free number. This approach helps route calls to local teams who know the network layout, field engineer availability, and city-specific processes. Because of that, the “right” number for you depends on your service city (e.g., Bengaluru, Hyderabad, Chennai, Delhi, etc.).

To avoid outdated or spoofed numbers, always obtain the official contact details from ACT’s own channels. The current, authoritative source for phone support is the Support section of the official website at https://www.actcorp.in/support and the ACT Fibernet mobile app (Android and iOS). Both display the correct contact for your city and account.

Where to Find the Official Customer Care Number

Start at ACT’s official Support page: https://www.actcorp.in/support. Select your city; the page will show the currently active customer care number for that location, along with any state-wise exceptions, appointment windows, and outage notices if applicable. The website is updated centrally, so it’s the safest way to avoid relying on search results or third-party listings.

The ACT Fibernet mobile app also surfaces a “Call Support,” “Chat,” or “Request a Call Back” option tied to your account. Because the app knows your registered city and plan, it routes you to the appropriate queue. If your number has changed or you moved cities, update your profile before initiating a call so your request lands with the correct team.

Why ACT Doesn’t Use a Single Nationwide Number

Network engineering, fiber routes, and last-mile partners vary by city. City-wise numbers let ACT assign the right priority and dispatch the nearest field crew when a site visit is needed. It also helps reduce hand-offs between national IVRs and local teams, shortening time to resolution in many cases.

This city-first model does mean numbers can change when operations are restructured. For that reason, ACT publishes them online and in-app, not in static PDFs or advertisements. If you ever see a number in a third-party ad, cross-check it at https://www.actcorp.in/support before calling.

Step-by-Step: Find Your City’s Customer Care Number in Under a Minute

• Go to https://www.actcorp.in/support and choose your city from the dropdown. If you use the ACT app, tap Help & Support, then Contact Us or Call Support.
• Note the displayed customer care phone number and any city-specific working hours. If you see a “Request Call Back” option, submit it; callbacks typically occur within standard business hours in your city.
• If you cannot find a phone option, use in-app chat or raise a Service Request (SR) with a callback preference. The SR will appear in your app/portal with timestamps and updates.

If your account is newly activated or recently transferred, you may see different support tiles (e.g., Installation, Billing, Technical). Pick the category that best matches your issue; it can change the queue and improve response times. During widespread outages, the call option may be temporarily deprioritized in favor of automated updates on the Support page or app banner.

Tip on Call Timing

Queues tend to be shortest mid-morning on weekdays and post-lunch, while early evenings can be busy. If your issue is non-urgent (like a billing query), try those lower-traffic windows. For connectivity loss affecting work or classes, raise an SR immediately and include a callback request; that creates a time-stamped trail for escalation if needed.

Other Reliable Ways to Contact ACT (When Calling Isn’t Working)

Use in-app chat from the ACT Fibernet app to get a quick triage, push configuration to your ONT/router if supported, or schedule a technician. Chat agents often ask for signal levels, LED status (e.g., LOS/PON lights), and basic router info to rule out on-premise issues before dispatching a field engineer.

You can also log a ticket via the Support page at https://www.actcorp.in/support by selecting a problem category (Billing, Installation, Shifting, Speed, No Connectivity). Once submitted, you’ll receive an SR/ticket ID in the app or via SMS on your registered mobile number. Keep this ID handy; it’s the reference for escalations.

City Offices and Walk-Ins

ACT operates city service centers and partners for device swaps (e.g., router replacements) in some locations. Walk-in hours and addresses vary; check your city’s Support page for verified addresses before visiting to avoid outdated listings. Bring your registered mobile number and a government ID if you are changing ownership or requesting a re-KYC.

For account administration tasks (ownership change, plan migration, relocation requests), initiating the process through the app or Support page first will usually save time, as the system may require digital documents or e-signatures before any in-person step.

What to Keep Handy When You Call Customer Care

• Registered mobile number and account/CAF ID: Both are shown in the ACT app and on your latest invoice.
• Service address and ONT/router details: Make/model (e.g., “Fiber ONT: Huawei/Netlink; Router: Wi‑Fi 5 or Wi‑Fi 6”), and LED status (especially LOS/PON/Internet indicators).
• Last working time and what changed: New router, cable moved, power outage, renovation, or ISP-maintained box relocation.
• Speed test snapshot: Run a wired test to a local server (e.g., using https://www.speedtest.net) with other devices paused. Note download/upload Mbps and ping in ms. For a 300 Mbps plan, a good wired test is typically 280–320 Mbps off-peak; Wi‑Fi will be lower depending on device and distance.
• Home network basics: Whether you use bridge mode or PPPoE on your router, any custom VLAN settings provided by ACT, and LAN cable type (Cat5e vs Cat6; 1 Gbps needs gigabit ports and good cables).
• Security hygiene: Never share card numbers, CVV, UPI PIN, or screen-share with anyone claiming to be “ACT support.” ACT will not ask you to install remote-control apps for billing issues.

Having these details often allows phone agents to resolve issues in one call by verifying link status, pushing ONT profiles, or scheduling a targeted field visit with the right spare components. If you use a third-party router, be ready to log in to its admin page (commonly 192.168.1.1 or 192.168.0.1) and confirm WAN type (PPPoE vs DHCP) and whether your Ethernet link negotiates at 1.0 Gbps or 100 Mbps.

If you’re asked to reboot devices, follow the order: power off router and ONT, wait 30–60 seconds, power on ONT first, wait for PON/Internet light to stabilize, then power on the router. This sequencing avoids PPPoE session conflicts and helps the NOC see a clean re-registration.

Resolution Timelines and Escalation Path

Typical timelines (which vary by city and workload) are roughly: new installation within 24–72 hours after payment and feasibility confirmation; no-connectivity faults within 24–48 hours; speed/latency tuning often same day if it’s a configuration issue. Your actual Estimated Time to Restore (ETTR) will be visible against the SR in the app or portal.

If an SR exceeds its ETTR without progress, use the “Escalate” or “Not Resolved” option in the app/portal. Escalation usually routes the ticket to a city-level supervisor. If you still don’t see movement after the next committed window, proceed to the city’s Nodal Officer or Appellate Authority via the official Support page—ACT lists the form and contact for each city there. Always reference your SR ID, dates, and any missed engineer visits.

Billing and Refunds

For prepaid plans, ACT may offer pro‑rata adjustments or plan credits in certain outage cases, depending on city policy and outage scope. Keep your SR history and speed test logs; they help substantiate claims. Refunds for long downtimes or unfulfilled installations are handled per city guidelines and payment method, and processing times can vary by bank (typically a few working days once approved).

Plan and Device Factors That Impact Support

Higher-speed plans (e.g., 300–1000 Mbps) are sensitive to in-home equipment. A Wi‑Fi 5 router often tops out around 350–500 Mbps real-world on 5 GHz, while Wi‑Fi 6 with a 2×2 client and a clean 80 MHz channel can deliver 600–900 Mbps at short range. If you’re reporting “slow speed,” agents will ask whether your test was wired and whether link speed shows 1.0 Gbps on the LAN port.

Older Ethernet cables (Cat5 or worn Cat5e) may negotiate at 100 Mbps, capping throughput regardless of your plan. Replacing with good Cat6 and ensuring gigabit ports on both router and device often resolves “stuck at 94–95 Mbps” complaints. Sharing these details during the call can fast-track troubleshooting and avoid unnecessary field visits.

Safety Tips: Avoid Fake “Customer Care Numbers”

Search ads and social posts sometimes list unofficial numbers that impersonate ACT. Red flags include demands for “verification fees,” requests to install screen-sharing tools, or instructions to pay via personal UPI IDs. Before you call any number you find online, verify it at https://www.actcorp.in/support or inside the ACT app. If a representative refuses to provide an SR ID or pushes for off-portal payments, disconnect and report it via the official channels.

Bookmark the Support page and keep the ACT app installed. Those are the two definitive places to get your city’s current customer care number, raise tickets, and track progress end-to-end without exposing yourself to scams or outdated contact details.