Access Bank Customer Care Phone Number: The Complete, Up‑to‑Date Guide

The official numbers you can call today

Access Bank operates a 24/7 contact center for retail and business customers. As of 2025, the bank publishes multiple access points to make sure you can reach an agent whether you’re calling within Nigeria or from abroad. Calls are answered under the “Access Contact Center” umbrella, and IVR options are available for card issues, transfers, online banking, and dispute resolution.

These are the primary customer care numbers most customers use. For international callers, dial the Nigeria country code +234 and drop the leading zero on Lagos landlines. Save at least two numbers so you have a fallback if one carrier route is busy.

• 0700 300 0000 (Nigeria nationwide, billed by your network)
• +234 1 271 2005–7 (Lagos landline range; from Nigeria: 01 271 2005–7)
• +234 1 280 2500 (Lagos landline; from Nigeria: 01 280 2500)

Hours, response targets, and call costs

The Access Contact Center operates 24 hours a day, 7 days a week, including public holidays. Peak call times are typically 8:00–10:30 and 16:00–19:00 WAT (GMT+1), especially on salary credit days (often the last 2–3 working days of each month). If you can, call outside those windows—late mornings (10:30–12:30) and mid‑afternoons (14:00–16:00) tend to have shorter queues.

0700 numbers in Nigeria are charged by your mobile or fixed network at standard national call rates; they are not toll‑free. Depending on your plan, you may see charges in the N15–N45 per minute range. International calls to the +234 lines are billed by your provider’s international tariff. If you have VoIP or roaming packages, check whether calls to Nigerian landlines (+234 1 …) are cheaper than calls to mobile‑type ranges.

Verify you’re calling Access Bank (how to fetch the number safely)

To avoid spoofing and phishing, always cross‑check the numbers you dial against Access Bank’s official website. The bank’s contact directory is available via: https://www.accessbankplc.com (navigate to Help Centre → Contact Us). If the number you see in a message or on social media isn’t listed there, do not call it. Fraudsters frequently advertise look‑alike numbers, especially during network outages.

You can also fetch the callable link from the AccessMore mobile app. Open AccessMore, go to the Help/Support or Contact Us section, and tap “Call Us” to place the call directly—this prevents mis‑dialing and ensures you use the bank‑owned URI. When in a branch, look for signage behind the teller or Customer Experience desk; the printed hotline there should match the website. If in doubt, ask staff to show you the number on an accessbankplc.com page.

What to have ready before you call (and what never to share)

Having the right details at hand speeds up verification and reduces repeat calls. Agents will use multi‑factor verification, and cases can be logged immediately if you provide accurate transaction metadata. Preparation matters most for time‑sensitive issues like disputed transactions or blocked cards.

• Your full name exactly as on the account, and your 10‑digit NUBAN account number.
• A reachable phone number and email on your profile, plus your last successful transaction amount/date (for verification).
• Precise transaction details for disputes: date/time, channel (POS/ATM/web/app), merchant name, terminal ID (if on receipt), amount, and any reference/authorization code.
• Device and channel info for digital issues: app version, phone model/OS, error message and code, and screenshots if you’ll follow up by email.
• For business accounts: RC number or TIN, and mandate signatory details.

Important: never disclose your card PIN, full card PAN + CVV, one‑time passwords (OTP), or mobile/app token codes over the phone. Access Bank agents will not request these. If anyone asks, hang up and call the official hotline above, or use the in‑app call function to reconnect.

Alternatives when you can’t get through

If hold times are long, you have several fast alternatives. The AccessMore mobile app supports secure in‑app service requests and chat; many non‑cash requests (card replacement, statement, limit reviews) can be logged without waiting for an agent. You can also raise tickets through the website’s Help Centre forms, which generate case IDs you can quote when you later call.

For routine queries—balance, mini‑statement, quick transfers—use USSD on the phone number linked to your account: dial *901# and follow the prompts. USSD works on basic phones and does not require data. If the app or USSD shows an error, capture the code and share it when you reach an agent; this dramatically improves resolution times.

Urgent actions for fraud, lost card, or compromised phone

If you suspect fraud, a lost/stolen card, SIM swap, or device compromise, act immediately. Call 0700 300 0000 or the Lagos landlines and choose the card/fraud option from the IVR to block channels and raise a dispute. Time is critical for chargeback windows on card transactions (for cross‑border card payments, merchants and schemes often require disputes within 8–14 days for best outcomes).

You can also take emergency self‑help steps before you reach an agent. On the registered phone, dial *901# and use the security options to restrict your account or USSD profile; this reduces exposure while you wait. After securing your channels, change your app password, remove linked devices in the app security menu, and ask your mobile network to block a stolen SIM. For follow‑up, request your case/ticket ID on the call so you can track status and provide any documents the investigations team requests.

Quick recap

For immediate help, call 0700 300 0000, +234 1 271 2005–7, or +234 1 280 2500. These lines run 24/7 and are the most reliable entry points to Access Bank’s customer support. Always verify numbers on accessbankplc.com, never share OTPs or PINs, and use *901# for quick self‑service if you cannot get through right away.